Qualified person uk Work, Jobs in Debden, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Community Library Assistant Cambourne
Cambridgeshire County Council —Cambourne
- £25,948 - £25,989 a year
- Part-time
- Travel
- Front desk
- Computer skills
- Annual leave
- Employee discount
Self Employed Education Mentor
Keys Children —Cambridge
- £15 - £35 an hour
- Maths
- First Aid Certification
- Travel
Quick apply
Service Sales Coordinator
Packaged Pump Systems —Bishop's Stortford
- £27,000 a year
- Full-time
- Salesforce
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Pharmacy Assistant
Lords Pharmacy —Newmarket
- £10.85 - £12.90 an hour
- Full-time
- Patient care
- In-person
- Communication skills
Quick apply
13d
Qualified Person - UK
Dr Reddy's Laboratories Limited —Cambridge
- Full-time
- Master's degree
- Continuous improvement
- Communication skills
Quick apply
Area Library Manager, Cambridge City
Cambridgeshire County Council —Cambridge
- £31,537 - £33,699 a year
- Weekend availability
- Customer service
- Team management
- Travel
- Annual leave
- Employee discount
SIA Door Supervisor
Bridgegate Security (UK) Ltd —Chelmsford
- £14.24 an hour
- Part-time
- Microsoft Word
- Bar
- Microsoft Outlook
Quick apply
2d
Service Manager (care)
The Edmund Trust —Cambridge
- £46,681 a year
- Weekend availability
- Management
- Experience working with individuals with disabilities
- Mentoring
- Free parking
- Store discount
Quick apply
Weekend Support worker (Children and young people)
Sevello Children's Homes —Cavendish
- £32,526 - £35,451 a year
- Overtime
- Experience working with children
- In-person
- Annual leave
Quick apply
2d
Support Worker - Females Only
Priory Group —Newmarket
- £13.45 an hour
- Weekend availability
- English
- In-person
- Care plans
- Free parking
- Annual leave
Qualified Person and Responsible Person - UK
Dr Reddy's Laboratories Limited —Cambridge
- Full-time
- Master's degree
- Communication skills
Quick apply
Assistant Football Coach
Football Fun Factory —Letchworth
- £15 an hour
- Part-time
- Experience working with children
- In-person
Quick apply
Housing Officer
Hundred Houses Society —Cambridge
- £37,449.68 a year
- Full-time
- Annual leave
- Employee assistance programme
Assistant / Trainee Asbestos Surveyor
Green Shield Environmental Ltd —Stevenage
- £26,000 a year
- Overtime
- Analysis skills
- Bachelor's degree
Quick apply
Contract Administrator
Sureserve —Welwyn Garden City
- £27,976 a year
- Monday to Friday
- Databases
- Administrative experience
- IT
- Annual leave
Quick apply
8d
Business Development Executive
Johnson Technical Systems Ltd —Chelmsford
- From £26,436.80 a year
- Full-time
- Business development
- Organisational skills
- In-person
- Free parking
Quick apply
4d
Transport Manager (CPC Qualification a must)
euroloo —Great Baddow
- £42,000 a year
- Full-time
- Organisational skills
- Budgeting
- Communication skills
- Free parking
Quick apply
3d
Security Officer
Wilson James —Hoddesdon
- £15.01 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
4d

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

qualified person uk jobs in debden, ess

Customer Care Associate

Agent Support Assistant

Community Library Assistant Cambourne

Self Employed Education Mentor

Service Sales Coordinator

Pharmacy Assistant

Qualified Person - UK

Area Library Manager, Cambridge City

SIA Door Supervisor

Service Manager (care)

Weekend Support worker (Children and young people)

Support Worker - Females Only

Qualified Person and Responsible Person - UK

Assistant Football Coach

Housing Officer

Assistant / Trainee Asbestos Surveyor

Contract Administrator

Business Development Executive

Transport Manager (CPC Qualification a must)

Security Officer

I want to receive the latest job alerts for qualified person uk in debden, ess

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