Customer support & client services occupations Work, Jobs in Downton, Wil (with Salaries)

Out Of Hours Operator
Appello —New Milton
- £12.81 an hour
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
5d
Customer Contact Specialist
Van Mossel Automotive Group UK Ltd —Poole
- £28,089 - £38,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
- Gym membership
Quick apply
Call Quality Administrator
Better —Bournemouth
- £28,000 a year
- Full-time
- Analysis skills
- Employee discount
Quick apply
4d
Operations Executive
Glow Green Ltd —Ferndown
- Up to £35,000 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Operations & Solutions Support Executive
More Than Safety Ltd —Southampton
- £32,000 - £36,500 a year
- Full-time
- Customer service
- Driving
- Travel
- Profit sharing
Quick apply
13d
Operations Coordinator
Glow Green Ltd —Ferndown
- Up to £35,000 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Client Relationship Manager
AGI Global Logistics group Ltd —Fareham
- £30,000 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
3d
Customer Contact Advisors x6 (Part time)
Abri —Eastleigh
- £19.86 a year
- Part-time
Customer Service Adviser- Adviser Services
Vitality —Bournemouth
- £29,095 a year
- Monday to Friday
- Customer service
- Computer literacy
3d
Customer Services Administrator
Alpha Laboratories Limited —Eastleigh
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
2d
Customer Support Executive
Nourish Care —Bournemouth
- Full-time
- Remote
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
1d
Customer Service Advisor
Olleco —Southampton
- £27,497.64 a year
- Sales
- Customer service
- Communication skills
Quick apply
Customer Contact Advisors x3
Abri —Eastleigh
- £29,386.26 a year
- Full-time
Contact Centre Support Advisor
Carnival UK —Southampton
- Full-time
- Customer service
- Communication skills
3d
Call Centre Operative
Sopra Steria —Southampton
- £26,300 a year
- Rotating shift
- Hospitality
- Customer service
- Computer literacy
- Annual leave
12d
Telecare Coach - Nights
Appello —New Milton
- £30,958 a month
- Full-time
- Remote
- Customer service
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
8d
Customer Success Executive
Elecosoft —Southampton
- Customer service
- Communication skills
Customer Relations and Business Support Assistant
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Customer Service Representative
CooperVision —Fareham
- Full-time
- Hybrid work
- English
- Microsoft Office
- Continuous improvement

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Out Of Hours Operator

Appello -
New Milton

Apply Now

Job details

£12.81 an hour
5 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Organisational skills
IT
NVQ
Communication skills

Full job description

OUT OF HOURS OPERATOR

️ Join our Out of Hours team and become the trusted voice supporting the public through urgent repairs and critical services.
If you thrive under pressure and love helping people, this role has your name on it.

️Hours: 24 hours per week; 4 days a week, every Saturday and Sunday plus two days during the week. Your shift will be 6h45min long (including 1x 15min & 1x30min unpaid break).

You will know your schedule 6 weeks in advance and your shift will be scheduled within the hours down below:

Salary: £15,986.88 per annum (£12.81ph)

Location: Remote

Training: 3-week programme - Monday, Tuesday and Thursday (15:00-21:00) and Saturday from 9:00-15:00. During the training period, you'll be working 24 hours per week.

Start Date: 3rd August 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

This role is a UK based role and any hybrid/remote work must also be within the UK.

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks :

158 hours holiday rising to 168 hours with length of service. This includes bank holidays that you will work.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ABOUT YOU

You’re someone who stays calm under pressure, communicates with warmth, and thrives in a busy environment where every call truly matters. You bring a people‑focused approach, strong attention to detail, and the confidence to support callers who may be distressed or unsure where to turn.

What you’ll bring:

Experience supporting the general public in a customer‑facing or service‑focused role.

Background in call handling or similar high‑pressure environments (desirable: contact centre, local authority, emergency services, or telecoms control room).

A good standard of secondary education, with extra qualifications a bonus (NVQ Level 2/3 in Customer Service or Business Administration).

Strong IT skills, including confident use of Microsoft Office (Word, Excel, Outlook).

Ability to analyse information and input data accurately, even during busy periods.

A patient, calm and methodical approach, especially when helping distressed or vulnerable callers.

A team‑player mindset—helpful, supportive, and great at working with others.

Resilience in fast‑paced environments, with the ability to stay focused under pressure.

A positive, can‑do attitude, showing enthusiasm and commitment in everything you do.

️ Excellent communication skills (both verbal and written), with the ability to explain things clearly and sympathetically.

Strong organisational skills and great attention to detail, ensuring nothing gets missed.

Initiative and problem‑solving skills, knowing when to act and when to escalate.

A genuine passion for delivering exceptional customer service on every call.

THE ROLE

Please take a moment to listen to the types of calls that you may be dealing with here!

As an Out of Hours Operator, you’ll be the reassuring voice the general public turns to for urgent repairs, emergency support, and critical council services outside normal working hours. No two calls are the same — but every one is a chance to help someone who truly needs it.

What you’ll be doing day to day:

Handling inbound and outbound calls from the general public covering out‑of‑hours repairs, emergency council services, social services, homelessness queries, community equipment faults and reports of anti‑social behaviour.

Delivering calm, clear and positive communication — even when callers are distressed, agitated or unsure how to explain their issue.

Quickly identifying caller needs using effective questioning and active listening.

Logging and progressing repairs, service requests and urgent issues using the correct procedures every time.

Managing difficult or sensitive calls with empathy, professionalism and confidence.

Keeping callers informed throughout their journey and ensuring every call ends on a positive, reassuring note.

Escalating emergencies or unclear procedures to the appropriate teams.

Maintaining accurate records, confidentiality and service standards on every interaction.

Working collaboratively with colleagues, sharing information, seeking support when needed, and contributing to a positive team environment.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

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