Housing officer Work, Jobs in Drayton, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Operations Manager
Agamemnon Housing Association Limited —Portsmouth
- £32,233.67 a year
- Part-time
- Hybrid work
- Continuous improvement
- Team management
- Communication skills
- Sick pay
Quick apply
13d
Repairs Administration Officer
FarehamBC —Fareham
- £28,142 - £31,537 a year
- Full-time
- Communication skills
6d
Accommodation & Move On Officer
Chichester District Council —Chichester
- £32,061 - £33,699 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Private Accommodation Sustainment Officer
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Full-time
- Microsoft Word
- Conflict management
- Communication skills
1d
Housing Tenancy Management Officer
Neighbourhood &Tenancy Services (South) —Chichester
- £33,600 - £39,500 a year
- Full-time
- Communication skills
Quick apply
5d
Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Housing & Homelessness Officer
Eastleigh Borough Council —Eastleigh
- £34,857 a year
- Full-time
- Communication skills
- Annual leave
8d
Senior Energy Officer
Portsmouth City Council —Portsmouth
- £47,181 - £51,356 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
Income Officer
HYDE HOUSING ASSOCIATION —Chichester
- £32,700 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
7d
Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time
Greystar —Southampton
- Full-time
Maintenance Inspector
New Forest District Council —Lyndhurst
- £35,646 - £39,469 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
4d
Assistant Homeowner Services Officer
Build Recruitment —Eastleigh
- £26,000 - £26,900 a year
- Full-time
- CRM software
- Computer literacy
- Communication skills
Senior Case Worker
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Temporary
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
10h
Quality Assurance Officer
A2Dominion Group —Winchester
- £32,214 - £33,909 a year
- Data analysis skills
- Organisational skills
- Employee discount
12d
Exams Administrator
Nacro —Southampton
- £10,687 a year
- Call to connect
- Microsoft Office
- Administrative experience
- IT
13d
Community Outreach Officer (Prevention) - EH0362
East Hampshire District Council —Petersfield
- £31,354 - £35,311 a year
- Part-time
- Hybrid work
- Annual leave
6d
Senior Rehousing Officer - TA Owned
Medway Council —Kingsley
- £39,053 a year
1d
Repairs Support Officer
Abri —Eastleigh
- Up to £29,386.26 a year
- Full-time
- Communication skills
6d

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housing officer jobs near drayton, ham

Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service call handling
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Havant office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress

Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

housing officer jobs in drayton, ham

Resident Liaison Officer - Social Housing

Resident Liaison Officer - Social Housing

Operations Manager

Repairs Administration Officer

Accommodation & Move On Officer

Private Accommodation Sustainment Officer

Housing Tenancy Management Officer

Complaints Officer

Housing & Homelessness Officer

Senior Energy Officer

Income Officer

Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time

Maintenance Inspector

Assistant Homeowner Services Officer

Senior Case Worker

Quality Assurance Officer

Exams Administrator

Community Outreach Officer (Prevention) - EH0362

Senior Rehousing Officer - TA Owned

Repairs Support Officer

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