Customer experience manager Work, Jobs in Durham, Dur (with Salaries)

Customer Experience Manager
Sopra Steria —Durham
- £30,790 a year
- Weekend availability
- Leadership
- Communication skills
- Annual leave
3d
Wedding Manager/Duty Manager
Whitworth Hall —Spennymoor
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Organisational skills
- Employee discount
Quick apply
Property Manager / Tenant Referencing Expert
Copeland Residential Ltd —Chester-le-Street
- £30,000 - £33,000 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Free parking
Quick apply
2d
Event Delivery Manager
Holdham Group —Durham
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
4d
Cluster Operations Manager
Unite Students —Durham
- Hospitality
- Leadership
- Annual leave
- Employee assistance programme
3d
Store Manager
Domino's —Durham
- Weekend availability
- Leadership
- Paid training
- Annual leave
1d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Assistant Operations Manager
Unite Students —Durham
- £34,500 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
3d
Customer Experience Manager
Sainsbury's —Cramlington
- From £32,700 a year
- Management
- Leadership
- Employee discount
12d
Head of Credit and Collections
Wave Utilities —Durham
- From £70,667 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
4d
Property Manager
Safe & Secure Properties —Houghton le Spring
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Employee discount
Quick apply
Assistant Manager – Premium Cocktail Bar
Bar 33 —Durham
- £29,120 - £36,400 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
Duty Manager/Supervisor
Jump Giants —Gateshead
- From £26,500 a year
- Full-time
- Hospitality
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
2d
Customer Advisor
Boots —Durham
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Barista
Starbucks —Durham
- Weekend availability
- Store discount
- Employee assistance programme
E-Commerce Account Manager
Manissa Ltd —Newton Aycliffe
- £35,000 a year
- Full-time
- Sales
- Bachelor's degree
- In-person
- Free parking
- Annual leave
Quick apply
9d
Store Manager
Wickes —Durham
- Full-time
- Annual leave
General Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Customer Account Manager
BM Prudhoe Limited —Prudhoe
- £28,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
2d
Customer Success Manager
Property Webmasters Ltd —Hartlepool
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Employee discount
Quick apply
12d

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Customer Experience Manager

Sopra Steria -
Durham

Apply Now

Job details

Fixed term contract
£30,790 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

Leadership
Communication skills

Full job description

Are you ready to take the next step in your leadership career and help shape an outstanding customer experience?

As a Customer Experience Team Manager, you’ll play a key role in leading a team of Customer Experience Specialists within a fast-paced contact centre environment. You’ll be part of a supportive and collaborative team where wellbeing, respect and engagement are genuinely valued.

This role is based in Durham and operates across a 7-day service. You’ll work a range of shifts between 8am and 8pm on weekdays, and 8am to 6pm on weekends, completing 37.5 hours per week. Weekend working forms part of the role, with an expectation of 1 in 5 weekends.

You’ll receive an initial 4-week training programme, combining classroom learning and job shadowing to ensure you feel fully supported from the start, along with ongoing leadership development to help you grow your career.

What you'll be doing:

Coach, motivate and develop your team, building engagement, resilience and recognising success.
Promote a customer-first culture, supporting your team to deliver high-quality outcomes and resolve queries effectively.
Identify opportunities for process improvement, implementing solutions and supporting wider programme changes.
Ensure all activities are compliant with legal, regulatory and company requirements, completing relevant governance training.
Act as a role model, demonstrating strong leadership, professionalism and clear communication.

What you’ll bring:

Experience of leading, motivating and developing a team to achieve results.
A strong customer focus, with a commitment to delivering excellent customer outcomes.
The ability to identify improvement opportunities, solve problems and drive change effectively.
Good understanding of regulatory and governance requirements, with the ability to work within these.
Strong communication skills, with the ability to inspire and influence others through positive role modelling.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Employment Type: Full-time -12m FTC.
Location: Durham Office
Security Clearance Level: BPSS
Internal Recruiter: Becky.
Salary: £30,790pa
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Loved reading about this job and want to know more about the sector?
Our specialist Private Sector team are experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalise their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology issues.
Our capabilities and credentials across Private Sector markets enable the design, delivery and management of business transformation programmes. We help our clients respond to changing customer demands, keep ahead of the competition, and safeguard their systems from evolving business and technology risks.

Apply Now

Refine Your Search

customer experience manager jobs in durham, dur

Customer Experience Manager

Wedding Manager/Duty Manager

Property Manager / Tenant Referencing Expert

Event Delivery Manager

Cluster Operations Manager

Store Manager

Head of Collections

Assistant Operations Manager

Customer Experience Manager

Head of Credit and Collections

Property Manager

Assistant Manager – Premium Cocktail Bar

Duty Manager/Supervisor

Customer Advisor

Barista

E-Commerce Account Manager

Store Manager

General Manager

Customer Account Manager

Customer Success Manager

I want to receive the latest job alerts for customer experience manager in durham, dur

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