About us
Skill Step Group Ltd (SSG) was formed in 2019 and has quickly developed a reputation as a quality lead supplier. We specialise in Rail, Training and Energy.
General role description
The Operations Assistant provides administrative and operational support to ensure the smooth and efficient running of daily business activities. This role involves coordinating processes, maintaining records, managing schedules, supporting projects, and liaising with internal teams and external stakeholders. The successful candidate will be highly organised, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Duties and responsibilities
Key responsibilities will include:
- Provide day-to-day administrative support to the operations team.
- Assist with the coordination and execution of operational processes and procedures.
- Maintain accurate records, databases, and filing systems.
- Process documentation, reports, invoices, purchase orders, and other operational paperwork.
- Monitor stock levels and support inventory management activities where applicable.
- Coordinate meetings, appointments, travel arrangements, and logistics.
- Prepare reports, spreadsheets, and presentations for management.
- Support the onboarding of new employees and maintain staff records.
- Liaise with suppliers, customers, and internal departments to resolve operational issues.
- Track projects and ensure actions are completed within agreed timescales.
- Ensure compliance with company policies, procedures, and health and safety requirements.
- Identify opportunities for process improvements and contribute to operational efficiency initiatives.
- Undertake additional duties as required to support business operations
All employees are expected to:
Quality Management
- Comply with all company policies, procedures, and management system requirements.
- Support SSG’s quality objectives and contribute to the continuous improvement of processes, products, and services.
- Complete work accurately and efficiently, maintaining high standards of quality at all times.
- Identify and report non-conformities, risks, incidents, and opportunities for improvement.
- Participate in audits, inspections, and management system reviews as required.
Health, Safety and Wellbeing
- Take reasonable care of their own health and safety and that of others who may be affected by their actions.
- Follow all health and safety policies, procedures, and safe systems of work.
- Report hazards, near misses, accidents, unsafe conditions, and unsafe behaviours promptly.
- Use equipment, tools, and personal protective equipment (PPE) correctly where required.
- Cooperate with management to ensure compliance with health and safety legislation.
Environmental Responsibilities
- Work in accordance with SSG’s environmental policies and objectives.
- Minimise waste, energy consumption, and environmental impact wherever possible.
- Support recycling initiatives and the responsible use of resources.
- Report environmental incidents, concerns, or opportunities for improvement.
Information Security and Confidentiality
- Maintain confidentiality of company, customer, supplier, and employee information.
- Comply with data protection legislation and company information security requirements.
- Protect company assets, systems, and intellectual property from misuse or unauthorised access.
Customer Focus
- Maintain professional and courteous relationships with customers, clients, suppliers, and colleagues.
- Deliver high levels of customer service and support the achievement of customer satisfaction objectives.
- Respond to enquiries and issues promptly and professionally.
Continuous Improvement
- Actively contribute ideas to improve business performance, efficiency, quality, safety, and customer satisfaction.
- Participate in training and development activities to maintain and improve competency.
- Keep knowledge and skills up to date in relation to job requirements.
Equality, Diversity and Inclusion
- Treat all colleagues, customers, and stakeholders with dignity, fairness, and respect.
- Support SSG’s commitment to equality, diversity, inclusion, and anti-discrimination practices.
Other Duties
- Undertake any other reasonable duties commensurate with the level and nature of the role.
- Support organisational changes and business objectives as required.
- Work collaboratively across departments to achieve company goals and objectives.
Skills and Experience
Essential
- Previous experience in an administrative, operations, or support role.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Strong written and verbal communication skills.
- Ability to prioritise workload and work independently.
- Problem-solving skills and a proactive approach to work
Desirable
- Experience using business management systems.
- Knowledge of operational processes and business administration.
- Experience working within a fast-paced commercial environment
Qualifications
- GCSEs (or equivalent) including English and Mathematics.
- Business Administration qualification or relevant professional certification (desirable).
Personal Attributes
- Professional and reliable.
- Highly organised and efficient.
- Positive and adaptable attitude.
- Team player with strong interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
Additional Information
- Full-time office-based
- Requirement to work from other offices e.g. Doncaster as/when required
- Standard working hours with occasional flexibility required to meet business needs.
Important Information
The above mentioned duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post.
Employment will be subject to two satisfactory written references.
Pay: £25,000.00-£28,000.00 per year
Work Location: In person
