Care navigator Work, Jobs in England (with Salaries)

Care Navigator
Sutton Coldfield Group Practice (SCGP) - NHS —Sutton Coldfield
- £12.71 an hour
- Part-time
- Microsoft Word
- Accounting
- In-person
Quick apply
14d
Care Navigator
Spilsby Surgery —Spilsby
- Part-time
- Office experience
Quick apply
9d
Receptionist/Care Navigator
PrimaryCareCareers —Tiptree
- Customer service
- Front desk
- IT
- Flexible schedule
7d
Care Navigator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £27,485 - £30,162 a year
- Full-time
- Microsoft Outlook
- Management
- Data analysis skills
- Free parking
- Annual leave
3d
Receptionist /Care Navigator
PrimaryCareCareers —West Mersea
- Front desk
- IT
- Communication skills
7d
Care Navigator
Mitcheldean Surgery —Mitcheldean
- £13.00 - £13.21 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
3d
Family Hub Navigator
First Steps Enterprise Limited —Liverpool
- £14.02 an hour
- Part-time
- Childcare
- Working with children
- Organisational skills
Quick apply
Care Navigator
The Spitalfields Practice —London
- From £12.21 an hour
- Full-time
- Customer service
- GP surgery experience
- In-person
- Free parking
- Sick pay
Quick apply
Community Outreach Navigator
Change Grow Live —Coventry
- £26,091 a year
- Annual leave
- Employee discount
Young Carers Family Support Navigator
Harrow Carers —Harrow
- £17.60 an hour
- Part-time
- In-person
- Care plans
- School
- Health & wellbeing programme
- Flexitime
Quick apply
7d
Care Navigator
PrimaryCareCareers —Ipswich
- £25,087 - £26,593 a year
- Customer service
- GP surgery experience
- English
- Annual leave
- Employee discount
7d
Patient Care Navigator
Godolphin Health, Praze Surgery —Praze an Beeble
- £12.80 an hour
- Part-time
- Customer service
- GP surgery experience
- English
- Employee discount
Quick apply
NHS GP Receptionist - Care Navigator
Adelaide Medical Centre —Andover
- £13 an hour
- Part-time
- Customer service
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Healthcare Navigator
Oxleas NHS Foundation Trust —Isle of Sheppey
- £30,392 - £33,157 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- English
9d
Custody Navigator
Middlesbrough Council —Middlesbrough
- £31,022 - £32,597 a year
- Full-time
- Hybrid work
9d
Neighbourhood Navigator
West London GP Federation —Kensington and Chelsea
- £34,428 a year
- Full-time
- Computer literacy
- Bachelor's degree
- In-person
- Annual leave
Quick apply
14d
Family Hub Navigator
Darlington Borough Council —Durham
- £20,001 - £30,000 a year
- Call to connect
- IT
- Annual leave
14d
Receptionist (Care Navigator)
Rudgwick Medical Centre —Horsham
- From £12.75 an hour
- Part-time
- Computer literacy
- Administrative experience
- Accounting
Quick apply
2d
Admin/Care Navigator
Mitcham Medical Centre —Mitcham
- £12.50 - £13.50 an hour
- Full-time
- Computer literacy
- Administrative experience
- In-person
- Free parking
Quick apply
2d
Care Navigator
Wells Road Surgery —Bristol
- £12.96 an hour
- Part-time
- In-person
- Office experience
- Sick pay
Quick apply

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Care Navigator

Sutton Coldfield Group Practice (SCGP) - NHS -
Sutton Coldfield

Quick apply

Job details

Part-time
£12.71 an hour
14 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Accounting
Payroll
Medical terminology
Communication skills
Negotiation

Full job description

SCGP mission statement and values:

PASSIONATE ABOUT HEALTH – COMPASSIONATE WITH PEOPLE

Our vision is to be a bold and innovative general practice which is integrated in the community and delivers quality care in partnership with our patients.

All members of the SCGP team are dedicated to providing a quality service in order to achieve safe health services, which meet patient needs.

Good general practice is based on good doctor and patient relationships requiring trust and mutual respect. We believe this is basic to good patient care. We work in a partnership with our patients.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff and volunteers are expected to share this commitment and undergo rigorous pre-employment checks, including enhanced DBS checks where required. Safeguarding is at the heart of everything we do, ensuring a safe and supportive environment for all.

Are you looking for a new role in primary care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people?

If so, then this opportunity may be perfect for you!

We are looking for Care Navigator's based in our Care Navigation Centre to support our patients with booking appointments and navigating patients to our online service provisions.

You will work with a busy team and have some experience in a similar role and whilst previous experience of working in a healthcare setting would be beneficial it is not essential as we will provide you with a comprehensive training package at induction.

You must have a high level of IT literacy, be empathic and able to deal with diverse and demands calls and emails. Caring for our patients is top priority and we deal with hundreds of enquiries on a daily basis. Our team is based at our Ley Hill Surgery where we support all of our 6 practices within Sutton Coldfield. You may, from time to time be asked to work in other practices with SCGP.

Our Care Navigators will need excellent communication skills, have the ability to work under pressure and undertake multiple tasks while working to time constraints and key performance indicators. Professionalism will need to be maintained at all times together with complying with patient confidentiality and GDPR.

Main purpose of role

· To answer phones in a polite, timely and patient focused manner

· To encourage patients to utilise our online services including our online appointment booking system, NHS App and our online services

· To follow processes and procedures ensuring that the patient identification protocol is utilised every time

· To have a good understanding of common medical terminology

· Signpost patients over the phone to the most appropriate professional body or service

· To follow the Care Navigator Guide when completing prescription requests, blood results and all other medical enquiries.

· Contribute to the continuous improve of the service by completing mandatory and other training as appropriate

· To receive routine information from our patients and signpost to relevant work colleagues within the Group

Abilities Skills and Experience

· Previous experience in NHS environment as a care navigator or similar role

· Experience in using computerised systems and a good working knowledge of all Microsoft packages

· Working within a busy a team environment

· Conflict management skills

· Excellent communication skills

· Ability to multitask and work under pressure

· Ability to communicate and negotiate well with patients and colleagues

· Ability to work independently and flexibly as part of a team

Hours:

Role 1: (20 hrs per week) Monday to Friday 07:30 - 11.30

The role below requires flexibility: Monday to Friday - 07:00 and 19:00 (floating role)

Role 2: (25 hrs per week) Monday to Friday 14:00 - 19:00

Salary: £12.71 p/h

Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles:

· In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

· They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SCGP policies and procedures relating to confidentiality and the protection of personal and sensitive data.

If upon you joining SCGP, you are currently a patient at one of the SCGP practices, you will be asked to transfer to a different practice. During your probation, unless there is no other alternative available for you, you will be expected to transfer to another practice to ensure that you are not treated by a colleague.

If you are successful during the shortlisting stage, you will receive further information about attending an assessment day with us.

Closing date: 12th June 2026

Please note, this role is NOT eligible for sponsorship.

Job Type: Part-time

Pay: £12.71 per hour

Benefits:

Company pension

Work Location: In person

Quick apply

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