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Location: Richmond, TW2 7SG
Salary: £35,000 – £40,500 per annum, depending on experience, plus excellent benefits
Schedule: Permanent, full time – 40 hours per week
Ready to impact a better future?
As a Supervisor in our Environmental Services team, you’ll help keep Richmond’s streets, homes, and community spaces clean, safe, and welcoming. Your work will make a meaningful, visible difference every day.
You’ll lead and support a committed team of colleagues who take pride in improving the environment we all share. From motivating the team to creating a culture of continuous improvement, you’ll help deliver a service the community trusts and values.
What you’ll do as a Supervisor
You’ll be entrusted to:
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Lead, motivate, and supervise colleagues to ensure services meet contract standards.
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Champion health and safety, following HSE policies, recording incidents in ASSURE, and completing follow-up actions.
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Conduct performance checks and monitor service delivery to maintain compliance.
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Support colleague development through training and effective day-to-day leadership.
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Maintain knowledge of relevant legislation such as Health and Safety, Employment, Environmental, and Transport requirements.
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Plan for seasonal or unexpected service needs and allocate resources effectively.
Does this sound like you?
You’ll be a great fit for this role if you have…
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Experience as a Team Leader or Supervisor, ideally supporting a blue-collar workforce.
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Strong communication and people skills, with confidence motivating and guiding colleagues.
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A clean UK driving licence.
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Good understanding of health and safety responsibilities.
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IT literacy, comfortable using Microsoft Office.
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IOSH Managing Safely and/or an HGV Class 2 licence (both desirable but not essential).
Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
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Holidays: 25 days plus bank holidays
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Pension: Up to 6% contributory pension scheme
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Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
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Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
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Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
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Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
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Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
