Business support Work, Jobs in Erith, Gtl (with Salaries)

Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Business Administration Apprentice
AIM Commercial Cleaning Ltd —Belvedere
- £14,560 a year
- Full-time
- Microsoft Office
- Accounting
- Time management
- Free parking
- Health & wellbeing programme
Quick apply
21h
Warehouse Operative
City Hire —Dagenham
- From £31,400 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
1d
Business Support Officer
AM3 ELECTRICALS LTD —London
- £33,000 - £41,700 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Work from home
- Sick pay
Quick apply
10d
Sales Representative
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- £35,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Free parking
Quick apply
Administration Assistant
Lawday Civil Engineering —Gravesend
- From £14 an hour
- Part-time
- Microsoft Word
- Civil engineering
- Microsoft Excel
- Annual leave
Quick apply
16h
New Business & Marketing Co-ordinator
Shellen Security —London
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
1d
Production Support Business Analyst
GBST —London
Quick apply
5d
Business Analyst
Royal Borough of Greenwich —London
- £45,750 - £49,056 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
4d
Business Support Administrator
Net Kitchens Direct —Walthamstow
- £28,000 - £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee discount
Quick apply
14h
HR Administrative Assistant - (Part-time) 3 days a week
Mr Lender —Loughton
- Up to £28,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
14h
Entry Level Business Development Executive
Foxtons —London
- £28,550 - £60,000 a year
- Sales
- Annual leave
- Sick pay
Quick apply
Customer Service Advisor
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Temporary
- Customer service
Part Time Education Administrator (Taught Programmes)
University College London —London
- £36,433 - £41,833 a year
- Part-time
- University
- Communication skills
- Annual leave
- Employee assistance programme
13d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Trading Team Manager
B&Q —Belvedere
- £31,500 - £34,500 a year
- Part-time
- Annual leave
- Employee assistance programme
Trainee Customs Declarant
Dachser —Dartford
- Full-time
- Customer service
- Computer literacy
- Analysis skills
- Free parking
- Annual leave
Quick apply
5d
Control Room Operator (Operations Control Centre)
1st Ace Security Ltd —Bromley
- Up to £41,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
Quick apply
8d
Office Administrator
Cartwright Jenson Group Ltd —London
- £38,000 - £42,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Employee discount
- Gym membership
Quick apply
14d
Help Desk Operations Executive.
ISG Specialist Services Ltd —Dartford
- £24,420 - £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Gym membership
Quick apply

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Junior Account Manager (Customer Support)

Socialbear
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Customer service
Project management
Presentation skills
Zendesk
Customer support
AI
Business
Account management
Communication skills
Marketing

Full job description

Role: Junior Account Manager (Digital Customer Support)

Salary: £30,000 - £35,000 per annum

Hybrid working: You will be working in our Canary Wharf office 3 days a week with 2 days a week working from home.

Perks: You will benefit from perks such as free wellness events, staff socials, work from anywhere scheme, monthly progression reviews and an amazing office - located in Canary Wharf.

The role is split into 2 parts, Customer Support and Account Management. This hybrid role requires knowledge within both Customer Service (we use Sprinklr, Zendesk, Freshdesk, Gorgias and AgoraPulse) and Account Management - in order to grow the business sustainability with our clients. To be successful in this role, you will need to have strong writing, organisation and communication skills. As well as previous experience within digital customer service, managing teams of support agents, high accuracy, communicating with brands online and a deep passion for customer success.

Key Skills

Knowledge of Digital Customer Service for high profile clients.
Managing complex resource requirements and teams of customer service agents.
Hiring and managing new team members quickly and efficiently.
Prior use of Zendesk, Freshdesk, Gorgias and AgoraPulse for Community Management and Digital Customer Service (or similar tools).
Prior use of voice, phone support platforms (Ringover).
Understanding of Digital Customer Service, Social Media Community Management, Voice Support and how it works for brands.
Organisational and Account Management practice for managing clients.
Understanding of how to use social reporting and listening tools, including presenting analytics to clients.
Able to work in a fast-paced, start-up oriented environment.
Identifying opportunities through both developing existing relationships and approaching new clients within your sector.
Excellent written and verbal communication skills with clients, with strong presentation skills.
Superb time and project management.
Copywriting and proofreading.

Roles & Responsibility

Customer Service

Managing, briefing and coordinating Community Management responses generated from our client accounts on a daily basis.
Managing, briefing and coordinating phone support.
Reporting into Senior Account Management team.
Manage the day-to-day Community Management on client accounts.
Effectively responding to all Community Management responses, including social media, live chat, phone, email support and booking system alterations.
Time tracking and reporting on client social media account usage.
Pro-actively escalating and spotting potential PR threats, and following moderation briefs.
Reporting on performance and analytics of Community Management.
Reporting on phone support analytics.
Creation of Community Management analytic presentations where required.
Creating case studies from client work undertaken.
Undertaking Community Management work in relation to new briefs, audit and strategy, plus associated admin tasks.

Account Management

Effectively responding to all client enquiries and requests (training provided).
Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.
Reporting on performance and analytics of Community Management performance to clients.
Managing and setting up all customer support platforms for new clients.
Recruiting, managing and growing a team of freelance Community Managements and Account Executives who over time who will assist you in delivering your business objectives.
Initiating and sustaining relationships with clients and prospects (We would envisage a 50:50 split between Customer Support and Account Management to begin with, this is subject to change at any time).
Confidence in training a team of agents remotely and in-person, ensuring accuracy remains consistent on all client accounts.
Generating new business ideas and case studies that can be quickly turned into new sales leads the business.

AI at Socialbear

Setup and deliver live AI demos for both live chat and voice AI solutions to prospective and existing clients.
Collaborate with the AI Product and Development teams to test, refine and roll out AI-powered tools and automations (e.g., Smart Replies, AI Summaries, Sentiment Detection, and Workflow Automations).
Train client teams on how to integrate AI effectively into their existing customer support workflows.
Lead internal AI initiatives across Socialbear, championing innovation and driving adoption of new AI tools and features.
Identify opportunities to enhance efficiency and reduce costs through AI-driven automation without compromising quality.
Collaborate with marketing and analytics teams to produce compelling AI success stories and case studies for new business pitches.
Monitor and analyse AI performance metrics, presenting insights to clients and senior leadership.
Stay up to date with the latest AI developments across customer experience, automation and community management tools.

What the role entails:

Effectively responding to all client inquiries and requests promptly & effectively
Ensuring accuracy remains consistent on all client accounts.
Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Director.
Reporting on performance and analytics of customer support performance to clients.
Managing and setting up digital customer support for new clients
Recruiting, managing, and growing a team of freelance community managers and Account Executives who over time will assist you in delivering your business objectives.
Confidence in training a team of agents remotely and in-person.
Generating new business ideas and case studies that can be quickly turned into new sales leads the business.

To be a successful candidate, you will need:

Come from an Account Executive / Customer service executive background previously.
Previous agency experience this can include experience within a marketing agency.
Prior use of Sprinklr, Zendesk, Freshdesk, Gorgias, Ringover and AgoraPulse for Community Management and Digital Customer Service (or similar tools).
Need experience with both Digital Customer Service and Account Management.
Qualified to a degree level is a desirable.

Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Application question(s):

Do you have 1+ years experience in Zendesk?
Do you have 1+ years in working with in an e-commerce business?

Work Location: Hybrid remote in London E14 5RE

Quick apply

Refine Your Search

business support jobs in erith, gtl

Junior Account Manager (Customer Support)

Business Administration Apprentice

Warehouse Operative

Business Support Officer

Sales Representative

Administration Assistant

New Business & Marketing Co-ordinator

Production Support Business Analyst

Business Analyst

Business Support Administrator

HR Administrative Assistant - (Part-time) 3 days a week

Entry Level Business Development Executive

Customer Service Advisor

Part Time Education Administrator (Taught Programmes)

Customer Success Manager

Trading Team Manager

Trainee Customs Declarant

Control Room Operator (Operations Control Centre)

Office Administrator

Help Desk Operations Executive.

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