Technical support occupations Work, Jobs in Failsworth, Gtm (with Salaries)

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
9d
IT Support Analyst
Leetwolf Digital Technology and Commerce —Manchester
- £2,400 - £2,900 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
5d
Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
10d
IT Helpdesk Assistant
Ticopti —Trafford
- £28,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
9d
IT Technician
PIXEL SPHERE LTD —Stockport
- £35,420.00 - £46,727.49 a year
- Full-time
- Windows
- Analysis skills
- Linux
- Sick pay
Quick apply
13d
Graduate Software Support Engineer
Car Benefit Solutions —Bury
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Digital Inclusion Officer
Starting Point Community Learning Partneship —Stockport
- £30,000 a year
- Part-time
- Project management
- Travel
- IT
- Free parking
Quick apply
4d
Technical Support Advisor
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Deployment Specialist
Redmoor Health —Chorley
- Up to £32,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- In-person
- Free parking
- Flexitime
Quick apply
8d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
14d
IT Technician
The Barlow RC High School —Manchester
- £29,064 - £32,061 a year
- Full-time
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
10d
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- English
ICT Technician Apprentice
QA Apprenticeships —Manchester
- £25,185 a year
- Full-time
- Google Suite
- Maintenance
- Computer networking
- Employee assistance programme
Technical Support Operator
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
Nights Technical Support
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
3d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
Quick apply
Digital & AI Support Technician Apprentice
QA Apprenticeships —Rochdale
- £20,000 - £23,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- AI
- Communication skills
- Free parking
- Annual leave
Technical Customer Support Engineer - EMEA
ClickHouse —Manchester
- Remote
- Mentoring
- Communication skills
11d

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Product Specialist/Support Engineer (entry level)

WeBuyAnyCar -
Manchester

Quick apply

Job details

9 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
IT service management
Ticket management
Incident documentation
Internal department liaison
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

About The Role

The Role

As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements.

This is an ideal opportunity for someone starting their career in IT, support, or product operations.

Key Responsibilities

Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
Provide first and second-line support via phone, email, and face-to-face queries.
Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first-time fix rate (target ~80%).
Escalate complex or unresolved issues to third-line support where necessary, ensuring clear documentation and handover.
Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
Maintain accurate records of issues, resolutions, and system changes.

What You’ll Bring

Problem-Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
Customer-Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment.
Attention to Detail: Ability to document issues clearly and follow processes accurately.
Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
Communication Skills: Clear and professional communication, both written and verbal.
Team Player: Comfortable working collaboratively across multiple departments.

Nice to Have (Not Essential)

Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting)
Familiarity with ticketing systems or ITIL practices
Interest in technology, systems, or product development

What We Offer

Full training and structured onboarding
Ongoing learning and development opportunities
Clear career progression pathways within IT, Product, or Engineering
A fast-paced, supportive, and collaborative working environment
Opportunity to make a real impact in a rapidly growing business

Additional Expectations

Maintain professionalism and confidentiality at all times
Develop a strong understanding of the wider business and how systems support operations
Be flexible and willing to take on additional responsibilities as required

About Us

We’re webuyanycar.com, the UK’s leading car-buying service, with over 500 branches nationwide and growing fast. Behind the scenes, our teams and technology keep everything running smoothly—and that’s where you come in. If you’re keen to learn, enjoy helping others, and want to be part of a supportive, fast-moving environment, you’ll fit right in.

Quick apply

Refine Your Search

technical support occupations jobs in failsworth, gtm

Product Specialist/Support Engineer (entry level)

IT Support Analyst

Technical Support Advisor 2nd Line Telco

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

IT Helpdesk Assistant

IT Technician

Graduate Software Support Engineer

Digital Inclusion Officer

Technical Support Advisor

Deployment Specialist

1st Line Support Analyst

IT Technician

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

ICT Technician Apprentice

Technical Support Operator

IT Support Officer - Medical School

Nights Technical Support

IT Support Analyst

Digital & AI Support Technician Apprentice

Technical Customer Support Engineer - EMEA

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