Guest experience manager Work, Jobs in Faversham, Ken (with Salaries)

Guest Relations Manager
Port Lympne Hotel & Reserve —Lympne
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
12d
Estate Agent
The Property Experts —Margate
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Reception Manager
Port Lympne Hotel & Reserve —Lympne
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
12d
Club Operations Administrator
Royal Cinque Ports Golf Club —Deal
- £25,000 - £27,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Social Media Manager
Gateway Group —Southend-on-Sea
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
Assistant Restaurant Manager
The Cave Hotel and Resort —Faversham
- Up to £14 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Restaurant Manager - Luxury Boutique Hotel Restaurant in Ramsgate
The House at Ramsgate —Ramsgate
- £35,000 - £38,000 a year
- Full-time
- Hospitality
- Cooking
- Hotel
- Employee discount
Quick apply
7d
Shift Manager
Five Guys UK —Canterbury
- £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
11d
Store Manager - Broadstairs
Oak Furnitureland —Broadstairs
- £45,000 - £50,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Guest Experience Advisor
McArthurGlen UK Ltd —Ashford
- From £12.92 an hour
- Part-time
- Hospitality
- English
- IT
Quick apply
14d
Manager
Crown Inn At Finglesham —Deal
- From £38,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
Pool Manager
Park Holidays UK —Southminster
- £13.50 an hour
- Weekend availability
- Sales
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Assistant Manager
Marston's Pubs —Faversham
- £13.50 an hour
Quick apply
Bar and Restaurant Manager
The Plough Inn, Stalisfield —Stalisfield
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Social media management
- Free parking
- Employee discount
Quick apply
Bar/Restaurant Manager
The Rose and Crown —Sittingbourne
- £30,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Culinary experience
- Store discount
- Employee discount
Quick apply
15h
Luxury Travel Concierge and Sales Specialist
Top Villas —Canterbury
- £24,784.50 - £54,284.11 a year
- 8 hour shift
- Hospitality
- Sales
- Customer service
- Employee discount
- Sick pay
Quick apply
Duty Manager
Premier Inn —Faversham
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
4d
Sales Manager
ABode Canterbury - Meetings and Events —Canterbury
- £30,000 - £36,050 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Assistant Manager
Five Guys UK —Canterbury
- £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
12d
Supervisor
Marston's Pubs —Faversham
- £13 an hour
- Customer service
- Supervising experience
Quick apply
13d

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Guest Relations Manager

Port Lympne Hotel & Reserve -
Lympne

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Free parking
Store discount
Cycle to work scheme
Annual leave
Discounted or free food
Company pension
Company events
Employee discount
Gym membership
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
On-site parking

Qualifications

Hospitality
Driving Licence
Management
Guest relations
Customer service
Complaint handling
Supervising experience
Staff training
Customer relationship management
IT
Leadership
Communication skills
Rhinoceros 3D

Full job description

Guest Relations Manager

Salary: Depending on Experience, Plus Desirable Benefits

This is a Permanent, Full-Time Position

Port Lympne Hotel & Reserve is fast on its way to becoming Europe’s first animal-focused holiday destination, and we are currently seeking a Guest Relations Manager to lead our Guest Relations team, supporting our unique accommodation offering across the Reserve.

Reporting to the Front of House Manager, this is a key leadership role responsible for delivering exceptional guest experiences while maintaining the highest standards of service, presentation, and operational excellence throughout all front-of-house areas. This is a highly visible, hands-on management position where you will lead and develop a large customer-facing team, overseeing recruitment, training, performance, rotas, and service delivery to ensure every guest journey is seamless from start to finish.

Working closely with teams across the business, you will drive continuous improvement, resolve guest concerns effectively, and support the smooth running of the wider Front of House department, deputising for senior management when required.

Who are we looking for:

We are seeking an experienced and inspiring hospitality manager with a minimum of 2 years’ management or supervisory experience in a highly customer-focused service delivery environment. You will have a proven track record of leading by example, managing performance, and successfully recruiting, training, and developing a customer-facing team of at least 15 colleagues.

A natural problem solver, you take pride in resolving guest concerns quickly and effectively while continuously identifying opportunities to improve service delivery and operational standards. You bring exceptional communication skills, strong attention to detail, and the ability to remain calm, confident, and professional under pressure.

You will be adaptable, resilient, and comfortable managing change, with a strong “can do” attitude and a passion for delivering outstanding guest experiences. A high standard of personal presentation, strong IT skills, operational awareness, and a full UK driving licence are essential.

Contract details:

This is a permanent full-time position, working 40 hours per week, five days out of seven as per the rota. The role is based at Port Lympne Hotel & Reserve near Folkestone and reports directly into the Front of House Manager. All applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location.

The location:

Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodations, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.

Why you should join us:

We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.

Be part of the Port Lympne and Howletts family and join our pride.

You can also expect a host of other roarsome benefits including:

28 days annual leave inclusive of bank holidays, rising with length of service. (Pro-rata to start date and working hours)
Comprehensive training and development opportunities, including workshops and e-learning.
Enhanced Sickness, Maternity and Paternity Policies.
Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
Exceptional discounts on food, retail and accommodation at our parks.
Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
Company Pension
And many more length or service-related rewards and Benefits.

Your adventure awaits.

#joinourpride

To apply: If you want to work in an exciting and unique environment where no two days are the same,email your C.V. and covering letter

Please visit our website to find out more about us.

Job Types: Permanent, Full-time

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Gym membership
On-site parking
Store discount

Application question(s):

Tell us why you think you'd be successful in our Guest Relations Manager role:
Do you have a minimum of 2 years’ management or supervisory experience in a highly customer-focused service delivery environment? Please tell us here:
Do you have the ability to recruit and train a customer facing team of at least 15 employees?
Please can you confirm the current salary in your existing job role, and your salary expectations for this position:

Experience:

Management: 2 years (preferred)
Customer service: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in faversham, ken

Guest Relations Manager

Estate Agent

Reception Manager

Club Operations Administrator

Social Media Manager

Assistant Restaurant Manager

Restaurant Manager - Luxury Boutique Hotel Restaurant in Ramsgate

Shift Manager

Store Manager - Broadstairs

Guest Experience Advisor

Manager

Pool Manager

Assistant Manager

Bar and Restaurant Manager

Bar/Restaurant Manager

Luxury Travel Concierge and Sales Specialist

Duty Manager

Sales Manager

Assistant Manager

Supervisor

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