reservations manager Work, Jobs in fife (with Salaries)

Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Graduate Management Trainee - Dundee
Enterprise Mobility —Dundee
- Full-time
- Sales
- Customer service
- Bachelor's degree
Assistant Manager - Cafes
The Old Course Hotel, Golf Resort and Spa —St. Andrews
- £34,866.56 a year
- Full-time
- Hospitality
- Bar
- Sales
- Free parking
- Employee assistance programme
Quick apply
5d
Graduate Management Trainee - Edinburgh
Enterprise Mobility —Edinburgh
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Dunfermline
Enterprise Mobility —Dunfermline
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Perth
Enterprise Mobility —Perth
- Full-time
- Sales
- Customer service
- Bachelor's degree
Customer Experience Advisor
Carnoustie Golf Links —Carnoustie
- Full-time
- Microsoft Office
- Hotel
- IT
5d
Reception Manager
FAIRMONT —St. Andrews
- Full-time
- Management
- Hotel
- Guest services
- Employee discount
Quick apply
Sales Manager
voco Edinburgh Royal Terrace —Edinburgh
- £45,000 a year
- Full-time
- Sales
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
Hotel Assistant Manager
Pitbauchlie House Hotel —Dunfermline
- Up to £29,835 a year
- Full-time
- Hospitality
- Bar
- English
- Free parking
- Employee discount
Quick apply
12d
Spa Receptionist
Marriott International, Inc —Edinburgh
- Part-time
- Bar
- Hotel
- Communication skills
- Employee discount
Host
White Rabbit Projects —St. Andrews
- £15.05 an hour
- Weekend availability
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- English
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
8d
Duty Manager-Boutique Capsule Hotel
Code and Destiny Student —Edinburgh
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Hotel
- Leadership
Quick apply
Guest Services Officer / Receptionist
Plaza Premium Lounge (UK) Ltd —Edinburgh
- £13.36 an hour
- Full-time
- Hospitality
- English
- Hotel
- Free parking
Quick apply
9d
Food and Beverage Supervisor
Carnoustie Golf Links —Carnoustie
- £27,080 - £28,080 a year
- Full-time
- Serving
- Bar
- Hotel
5d
Assistant Restaurant Manager
White Rabbit Projects —St. Andrews
- £16.90 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
Assistant Hotel Manager
Edinburgh Thistle Hotel Ltd —Edinburgh
- From £14.50 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
Quick apply
Night Front Office Agent
ACCOR —St. Andrews
- Full-time
- Hotel
- Restaurant experience
1d
Food & Beverage Server
The R&A —St. Andrews
- Part-time
- Bar
- Customer service
- English
Quick apply

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Head of Guest Relations / Reception Manager

Carberry Tower Mansion House and Estate -
Musselburgh

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Hospitality
Management
Operations management
Multilingual
Customer service
Front desk
Guest services
Phone etiquette
Leadership
Communication skills
Hotel experience

Full job description

Job Overview

We are seeking a professional, guest-focused, and highly organised Head of Guest Relations / Reception Manager to lead the front-of-house operation at Carberry Tower. This role is responsible for delivering an exceptional guest experience from arrival to departure while managing and developing a reception and guest services team of 6 staff members.

The successful candidate will be passionate about hospitality, thrive in a luxury venue environment, and possess strong leadership, communication, and operational management skills. This position plays a key role in ensuring seamless day-to-day front desk operations, maintaining high service standards, and creating memorable experiences for hotel, wedding, conference, and event guests.

Key ResponsibilitiesGuest Experience & Service Excellence

Deliver outstanding customer service and ensure every guest receives a warm, professional, and personalised experience.
Handle VIP arrivals, special requests, guest feedback, and complaint resolution promptly and effectively.
Maintain exceptional front-of-house presentation and service standards at all times.
Ensure smooth guest check-in and check-out procedures while maximising guest satisfaction.
Build strong relationships with repeat guests, corporate clients, wedding parties, and event organisers.

Team Leadership & Management

Lead, motivate, and supervise a team of 6 reception and guest relations staff.
Manage staff rotas, holiday planning, shift allocation, and daily task delegation.
Conduct onboarding, training, coaching, and performance reviews to maintain high team performance.
Foster a positive, professional, and collaborative working environment.
Support recruitment and retention of front office team members.

Operations & Administration

Oversee daily reception operations, reservations support, and front office administration.
Ensure accurate handling of bookings, billing, cash management, and reporting procedures.
Monitor occupancy levels, guest requests, and operational priorities to ensure smooth service delivery.
Coordinate closely with housekeeping, events, food & beverage, and maintenance teams.
Maintain compliance with health & safety procedures, company policies, and GDPR standards.

Sales & Revenue Support

Upsell rooms, packages, and hotel services where appropriate.
Assist with group bookings, weddings, conferences, and event guest coordination.
Support management with reporting, forecasting, and service improvement initiatives.

Requirements

Previous experience in a Reception Manager, Front Office Manager, or Guest Relations leadership role within hospitality.
Strong leadership experience managing and developing teams.
Excellent communication and interpersonal skills.
Ability to remain calm and professional in a fast-paced environment.
Strong organisational and problem-solving abilities.
Experience using hotel booking or PMS systems preferred.
Flexible approach to working hours, including evenings and weekends when required.
High standards of professionalism, presentation, and attention to detail.

Desirable

Experience within a luxury hotel, wedding venue, or events-focused property.
Knowledge of hospitality revenue management and guest satisfaction systems.
First aid or hospitality-related qualifications beneficial.

What We Offer

Competitive salary
Career progression opportunities
Staff discounts and benefits
Supportive management team
Opportunity to work within a prestigious hospitality venue
Training and development opportunities

Ideal Candidate

You will be a confident and approachable hospitality professional who leads by example and takes pride in delivering exceptional guest experiences. You will have the ability to inspire your team, manage operations efficiently, and ensure every visitor to Carberry Tower receives first-class service.

Pay: From £30,000.00 per year

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Musselburgh EH21 8PY: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

What PMS systems have you previously used ?

Experience:

Reception: 3 years (preferred)
Management: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

reservations manager jobs in fife

Head of Guest Relations / Reception Manager

Graduate Management Trainee - Dundee

Assistant Manager - Cafes

Graduate Management Trainee - Edinburgh

Graduate Management Trainee - Dunfermline

Graduate Management Trainee - Perth

Customer Experience Advisor

Reception Manager

Sales Manager

Hotel Assistant Manager

Spa Receptionist

Host

Front Desk Night Manager

Duty Manager-Boutique Capsule Hotel

Guest Services Officer / Receptionist

Food and Beverage Supervisor

Assistant Restaurant Manager

Assistant Hotel Manager

Night Front Office Agent

Food & Beverage Server

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