Customer experience advisor Work, Jobs in Finmere, Bkm (with Salaries)

Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Part Time Customer Service Advisor
HiQ —Bicester
- £13 an hour
- Part-time
- Customer service
- Basic maths
- Organisational skills
- Store discount
- Employee discount
Quick apply
Customer Service Advisor
Indus motors Ltd —Milton Keynes
- £25,000 - £30,000 a year
- Part-time
- Salesforce
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
Life Insurance Sales Advisor – Existing Customers
Trust Point Limited —Milton Keynes
- Up to £100,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- IT
- Life insurance
Quick apply
7d
Parts Advisor
Lookers —Buckingham
- £29,000 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Service Advisor
Perrys Motor Sales Ltd —Bletchley
- £32,000 - £37,000 a year
- Full-time
- Communication skills
- Employee discount
Service Advisor
Lookers —Buckingham
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
9d
Customer Advisor
Boots —Oxford
- £13.02 an hour
- Part-time
- Customer service
- Travel
- In-person
- Employee assistance programme
- Employee discount
13d
Customer Service Advisor
DSV United Kingdom Ltd —Banbury
- From £26,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Work from home
- Life insurance
Quick apply
6h
Membership Sales Advisor
Leisure Solutions Community Trust —Oxford
- £29,323 a year
- Part-time
- Business development
- IT
- Communication skills
- Employee assistance programme
Service Desk Advisor
Willow Communications Limited —Northampton
- £27,000 a year
- Full-time
- No experience needed
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
4d
Customer Service Advisor
Crawford —Milton Keynes
- From £24,479 a year
- Full-time
- Customer service
- English
- Data entry
- Health & wellbeing programme
- Gym membership
Quick apply
Customer Services Advisor
Halfords —Banbury
- £12.15 - £14.01 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
Customer Complaints Advisor
PRESTIGIO CARS LTD —Bedford
- £24,500 - £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
11d
Customer Service Advisor
Agria Pet Insurance —Aylesbury
- £25,100 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
- £24,850 - £26,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
5d
Welfare Benefits Advisor
OWL GUARDIAN SERVICES LTD —Aylesbury
- From £23,438 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Free parking
- Annual leave
Quick apply
7d
Customer Services Representative
Dramco Limited —Abingdon
- £26,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
Nexus Business Solutions Group —Milton Keynes
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Free parking
- Work from home
Quick apply
5d
Service Advisor (Golf & Turf)
Farol Ltd. —Thame
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- IT
- Employee discount
Quick apply
8d

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Customer Service Advisor

Allica Bank -
Milton Keynes

Apply Now

Job details

Full-time
£25,000 - £27,000 a year

Benefits

Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service
Financial services
Banking

Full job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

Due to continued growth, internal promotions and an ongoing need to support our expanding customer base, we’re excited to be hiring Customer Service Advisors.

Operations in banking like in every other firm is established to carry out all the day-to-day transactions of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders.

We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:

Slick digital account opening, and in life servicing.
Customer contact via telephony, email and in-app communications.
Payment and reconciliation activity.
Treasury operations.
Customer due diligence through Know Your Customer, Know Your Business.
Lending pipeline management.
Quality assurance and control.
Issue resolution.
Effective record keeping and data management.
Support of all change initiatives.

Role Description

The Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function.

They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.

Principal Accountabilities

To field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution.
You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing.
Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.
To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates.
To support other teams as appropriate, where customer communication or engagement is required.

Personal Attributes & Experience

Strong customer service experience, having worked in customer facing and or telephone service roles.
Experience using core banking systems and familiar with the use and application of social media as a form of interaction.
Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management).
Experience in working with workflow / task management tools.
Knowledge of financial services rules and guidelines.
Excellent oral and written skills as they will be constantly communicating with customers.
Enthusiastic and articulate, whilst being motivated by a need to help people.
A problem solver and can create positive customer outcomes in diverse situations.
Conform to our ethical standards and conduct.
Perform administrative tasks related to the customer interaction.
Deliver outstanding customer service as measured through customer satisfaction KPIs.
Manage and monitor service providers for customer quality.
Drive customer service innovation and continuous improvement of process to deliver better customer outcomes.
Act as an ambassador/advocate for Customer within the Bank.
Adhere to quality control requirements and ensure compliance with policy.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Compensation Range: £25K - £27K

Apply Now

Refine Your Search

customer experience advisor jobs in finmere, bkm

Customer Service Advisor

Part Time Customer Service Advisor

Customer Service Advisor

Life Insurance Sales Advisor – Existing Customers

Parts Advisor

Service Advisor

Service Advisor

Customer Advisor

Customer Service Advisor

Membership Sales Advisor

Service Desk Advisor

Customer Service Advisor

Customer Services Advisor

Customer Complaints Advisor

Customer Service Advisor

Customer Complaints Advisor

Welfare Benefits Advisor

Customer Services Representative

Customer Service Advisor

Service Advisor (Golf & Turf)

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