About MASAJ
At MASAJ, we're on a mission to raise the bar for both Guests and Bodyworkers. We believe London's best Bodyworkers deserve beautiful environments to work in, meaningful opportunities to develop their careers, and a business that genuinely champions the incredible work they do.
As we continue to grow across London, we're looking for an exceptional Bodyworker Operations Coordinator to help support, organise and nurture our community of Bodyworkers.
This is a fantastic opportunity for someone early in their operations, people or community management career who loves organisation, thrives on building relationships, and takes pride in making things run smoothly behind the scenes.
The Role
The Bodyworker Operations Coordinator is the operational backbone of our Bodyworker team.
Working closely with the Bodyworker Performance Manager and alongside our Bodyworker Recruitment Coordinator, you'll help coordinate every stage of the Bodyworker journey, from onboarding and training through to ongoing communication, scheduling, compliance and engagement.
You'll be responsible for ensuring that important processes run seamlessly, that our Bodyworkers feel informed and supported, and that the information and documentation we rely on remains accurate and up to date.
Whilst this is a junior role, it carries significant responsibility. We're looking for someone who is exceptionally organised, proactive, detail-oriented and confident in communicating with a wide range of people.
As MASAJ grows and launches new Studios, there will be times when the Bodyworker Performance Manager is focused on onboarding and supporting new teams. During these periods, you'll play a key role in maintaining strong relationships with our existing Bodyworker community and ensuring that day-to-day operations continue to run smoothly.
Key ResponsibilitiesBodyworker Communications + Relationship Management
- Act as a key day-to-day point of contact for our Bodyworker community.
- Build and maintain positive, trusted relationships with Bodyworkers across all Studios.
- Coordinate regular communications, updates and engagement initiatives.
- Respond promptly and professionally to Bodyworker queries and requests.
- Feel comfortable and confident sharing MASAJ policies and protocol and supporting the Bodyworker team to self serve where appropriate.
- Ensure Bodyworkers feel informed, connected and supported throughout their journey with MASAJ.
- Escalate concerns, opportunities and feedback to the Bodyworker Performance Manager where appropriate.
Onboarding, Training + Development Support
- Coordinate the onboarding journey for new Bodyworkers.
- Schedule and support onboarding sessions, inductions and training events.
- Ensure new Bodyworkers have access to the systems, information and resources they need.
- Track attendance, training completion and development activity.
- Support the delivery of ongoing training and development programmes.
Scheduling + Operational Coordination
- Coordinate Bodyworker training sessions, meetings and team events.
- Support workforce planning and scheduling activity where required.
- Coordinate logistics associated with Studio launches and onboarding waves.
- Ensure operational records and systems remain accurate and up to date.
Compliance + Documentation
- Manage the collection, tracking and renewal of Bodyworker documentation.
- Monitor insurance renewals, professional memberships and other required certifications.
- Proactively identify missing documentation or compliance risks and ensure they are resolved.
- Maintain accurate records across all relevant systems and databases.
- Support audits and compliance reviews when required.
Systems, Processes + Continuous Improvement
- Maintain and improve operational processes across the Bodyworker lifecycle.
- Create and update documentation, guides and process resources.
- Identify opportunities to improve efficiency, reduce manual administration and strengthen consistency.
- Leverage technology, automation and AI tools to improve ways of working.
- Support the implementation of new systems and operational initiatives where required.
Supporting the Bodyworker Performance Team
- Provide day-to-day operational support to the Bodyworker Performance Manager.
- Help ensure continuity and excellent communication during periods of rapid growth and Studio launches.
- Take ownership of key operational activities when the wider team is focused elsewhere.
- Contribute ideas and improvements that help make MASAJ the very best place to be a Bodyworker.
About You
You'll be someone who genuinely enjoys creating order, building relationships and helping others succeed.
You're highly organised, naturally proactive and take pride in delivering work to a consistently high standard. You spot details others miss, follow through on commitments and aren't afraid to take ownership when something needs doing.
You're equally comfortable working with people and systems, and you're excited by the opportunity to use technology and AI tools to work smarter and improve operational effectiveness.
Skills + ExperienceEssential
- Excellent organisational and time management skills.
- Exceptional attention to detail.
- Outstanding written and verbal communication skills.
- Strong relationship-building and interpersonal skills.
- Highly dependable with a proactive, can-do attitude.
- Comfortable managing multiple priorities simultaneously.
- Strong administrative and coordination skills.
- Confidence working with digital tools and systems.
- Strong Google Workspace skills.
- Willingness to learn and embrace AI-powered tools and automation.
Desirable
- Experience in an operations, coordination, people, recruitment, hospitality or community-focused role.
- Experience supporting freelance or multi-site teams.
- Experience using scheduling, HR, CRM or workforce management systems.
- Experience using AI tools to improve productivity and efficiency.
- Experience within hospitality, wellness, retail or service-led businesses.
What Success Looks Like
- Bodyworkers feel informed, supported and connected to MASAJ.
- Onboarding and training programmes run smoothly and professionally.
- Compliance documentation is consistently accurate and up to date.
- Operational processes are organised, efficient and scalable.
- Communication is timely, clear and proactive.
- The Bodyworker Performance Manager can confidently delegate operational activity knowing it will be delivered to a high standard.
- MASAJ continues to strengthen its reputation as one of the best places in London to build a career as a Bodyworker.
Example KPIs
- 95%+ of Bodyworker enquiries responded to within 1 working day
- 95%+ of Studio rotas published fully staffed by the agreed publication deadline
- 98%+ of scheduled treatment hours successfully covered without operational escalation
Location & Working Style
This role is based in London and will involve time spent across our Studios, alongside focused time working on systems, projects and planning.
We’re looking for someone who is comfortable operating in a dynamic environment, where no two weeks look exactly the same.
What It’s Like to Work at MASAJ
- Fast-growing, ambitious environment
- High standards, low ego
- Deep focus on people and experience
- Opportunity to shape how a category-defining brand operates
Perks & Benefits
- Competitive salary
- 28 days holiday (including bank holidays), increasing with tenure
- Heavily discounted massage treatments across all MASAJ Studios
- Friends + Family discounts
- Snacks and drinks in the office and at the Studios
- Socials and events including drinks, meals, and wellness-focused opportunities for team connection (e.g. sound baths, wellness classes, workshops)
- Clear progression opportunities as the business scales
- Work across beautifully designed Studios in London as part of a flexible working environment
- Close collaboration with an ambitious, values-led team
How to Apply
Candidates should email a full CV and tailored Cover Letter to [email protected] before 5pm on Friday 26th June 2026.
Applicants who do not include a Cover Letter in their application will not be considered.
Your Cover Letter should outline why this role specifically appeals to you and how your experience aligns with MASAJ.
Please note that interviews will take place over several rounds, both over Google Meet and in person at our Old Street office.
Job Type: Full-time
Pay: From £31,200.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Sick pay
- Transport links
- Work from home
Experience:
- Administrative: 1 year (required)
Work authorisation:
- United Kingdom (required)
Location:
- London, Greater London (required)
Work Location: In person
