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- Employee assistance programme
- Employee discount
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3d

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Reservations Agent

The Langham London -
London

Quick apply

Job details

Full-time
£28,800 - £35,880 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Canteen
Employee assistance programme
Employee discount
Life insurance
Referral programme
Sick pay

Qualifications

Guest relations
Microsoft Office Suite
Data entry
Accommodation booking
Organisational skills

Full job description

Reservations Agent

Reservations

The Langham, London; Europe’s first Grand Hotel is currently recruiting for a Reservations Agent to join our Reservations team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Reservations Agent, your key focus will be to:

answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings
input reservations into the Shiji system, ensuring all details are accurate and complete in line with the agreed departmental standard.
ensure all system traces are actioned on a daily basis
ensure all 'no-shows' from the previous night are followed up and charged accordingly
perform general office duties such as photocopying, scanning, filing as and when required

Do you have? -

excellent customer service skills and ability to build the rapport with guests
ability to produce work with a high degree of accuracy and attention to detail
strong organisational and administrative skills
strong computer skills; all Microsoft Office packages and working knowledge of Shiji PMS is essential.
great team player attitude
positive attitude

YOUR BENEFITS

Financial Wellbeing

Discretionary Service Charge
28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
Access to Wagestream – a salary advance benefit
Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
Discounted accommodation at The Langham, London for you and your family
Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
Up to £750 Recommend a Friend referral bonus
Seasonal Travelcard loan
Health Cash Plan (the hotel pays Level 1 cover with Simplyhealht)
Company pension plan
Life insurance
Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
2 staff parties per year and several colleague social and community events
Access to the Employee Assistance Programme by Hospitality Action (24/7)
Access to Qualified Mental Health First Aiders on site
Most Valued Colleague of the Month and Year Awards
Long Service Awards

Physical Wellbeing

Free meals on duty in our Staff Restaurant
Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
Enhanced Sick Pay
Eye test vouchers
Cycle2Work scheme
Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding pr

Quick apply

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