Housing officer Work, Jobs in Four Ashes, Sts (with Salaries)

Housing Advice Officer
Midland Heart —Birmingham
- £37,773 a year
- Full-time
- Communication skills
- Employee discount
6d
Private Sector Housing Officer
Bromsgrove District Council —Bromsgrove
- £40,777 - £45,091 a year
- Call to connect
- Communication skills
- Employee assistance programme
- Employee discount
4d
Housing Officer
Upward Care Ltd —Bloxwich
- £28,315 a year
- Full-time
- In-person
- Free parking
Quick apply
Neighbourhood Officer (Solihull)
Platform Housing —Solihull
- Up to £38,096 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
12d
Housing Officer
Komplex Group —Telford
- Conflict management
- Communication skills
- Negotiation
- Employee discount
- Life insurance
Quick apply
9d
Housing & Welfare Officer
Civic Recruitment Limited —Walsall
- £23.10 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Probation Services Officer - Worcestershire
HM Prison & Probation Service —Kidderminster
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
7d
Housing Officer - Worcestershire, Hereford, Dudley
Serco Plc —Oldbury
- £29,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Conflict management
- Annual leave
- Employee assistance programme
Housing Officer
GreenSquareAccord —Birmingham
- £33,400 a year
- Conflict management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operational Data Improvement Officer
Platform Housing Group —Birmingham
- Up to £34,845 a year
- Full-time
- Remote
- Travel
- Analytics
- Annual leave
Rough Sleep Support Worker
Civic Recruitment Limited —Walsall
- £28.14 an hour
- Weekend availability
- Supervising experience
- Communication skills
Quick apply
8d
Tenancy Enforcement Officer
GreenSquareAccord —Birmingham
- £40,000 - £42,000 a year
- Communication skills
Quick apply
Housing Support Officer
YMCA Black Country Group —Wolverhampton
- £13,484.25 a year
- Part-time
- Annual leave
- Employee assistance programme
13d
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Quick apply
5d
Housing Officer Days
Maninplace Estate Ltd —Telford
- £27,976 a year
- Full-time
- Microsoft Word
- Organisational skills
- Communication skills
- Annual leave
Housing Data Quality and Assurance Lead
Platform Housing Group —Birmingham
- Up to £51,208 a year
- Full-time
- Remote
- Travel
- Communication skills
- Annual leave
Customer Liaison Officer
Fortem Solutions Ltd —Birmingham
- Full-time
- Negotiation
- Annual leave
- Sick pay
8d
Housing Adaptations Officer - Maternity Cover
East Staffordshire Borough Council —Burton-On-Trent
- £28,598 - £31,022 a year
- Hybrid work
- Communication skills
- Free parking
- Annual leave
9d
Allocation Officer
East Staffordshire Borough Council —Burton-On-Trent
- £25,989 - £28,142 a year
- Hybrid work
- Conflict management
- Organisational skills
- Communication skills
- Free parking
- Annual leave
5d
Income and Recovery Officer
Civic Recruitment Limited —Wolverhampton
- Full-time
- Continuous improvement
- Data entry
- Organisational skills
Quick apply
14d

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Housing Advice Officer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent | Full-time
£37,773 a year
6 days ago

Benefits

Company pension
Employee discount

Qualifications

Social housing experience
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Case note recording
Case record updates
Anti-social behaviour case management in housing
Tenancy sustainment support
Customer support
Customer interaction
Partnership liaison with statutory agencies for safeguarding
Communication skills

Full job description

Do you have experience delivering Tenancy and Housing Management services? Are you looking for an alternative to working in the field whilst still maintaining meaningful frontline contact with customers? Then look no further.

We have a fantastic opportunity to join us as a Housing Advice Officer, based full-time in our city-centre office hub. This is a great opportunity for experienced housing professionals to utilise their knowledge of tenancy management, tenancy sustainment, Anti-Social Behaviour (ASB) and safeguarding while supporting customers at the first point of contact.

As a Housing Advice Officer, you will work collaboratively with colleagues across the organisation to resolve housing management issues, provide expert advice and guidance, and ensure that only appropriate cases are escalated for further intervention.

This is an office-based role, working 35 hours per week - Monday to Friday, between the hours of 8am and 6.00pm on a variable shift pattern: 08.00-16.00, 09.00-17.00 and 10.00-18.00. To be considered for this role, you must be able to work any of the shifts.

Key responsibilities

Handle inbound calls and support tenants through a range of tenancy and housing management issues, confidently resolving matters at the earliest opportunity and delivering high levels of first contact resolution, minimising avoidable demand on frontline housing services.

Identify, assess and respond appropriately to reports of Anti-Social Behaviour, tenancy breaches and safeguarding concerns, ensuring accurate recording and timely action.

Work collaboratively with operational teams to triage complex cases, ensuring appropriate escalation where specialist intervention is required.

Provide advice and support that helps customers sustain their tenancies and access relevant support services.

Coordinate with external partners including the Police, Local Authorities and support agencies to deliver effective multi-agency solutions.

Maintain accurate case notes and records across internal systems in line with policy and regulatory requirements.

Our ideal candidate

At times, the nature of contact from our tenants will be emotive and challenging, so we're looking for individuals who are resilient, professional and able to make sound decisions in difficult circumstances. This role will be ideal for someone who is also skilled at stakeholder management, has excellent communication skills and an overall passion for delivering outstanding customer service.

To succeed in this role you will need:
Previous experience managing Anti-Social Behaviour cases and dealing with a variety of Housing Management and tenancy-related matters, ideally within a social housing environment.

Experience identifying and responding to safeguarding concerns and supporting vulnerable customers.

Experience collaborating with internal and external stakeholders and working as part of a multi-agency approach to resolve issues effectively.

Experience handling a high volume of customer enquiries within an office-based environment while maintaining a calm, confident and professional approach.

Strong problem-solving and decision-making skills, with the ability to resolve issues at the first point of contact wherever possible.

A Level 3 Housing qualification, or a willingness to work towards achieving one.

What's on offer? We have a whole host of benefits which can be taken advantage of by our employees - these include access to healthcare benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Interested? For the full Role Profile please scroll down to the Documents section, below To apply, click ‘Apply now' and submit an up to date CV and a cover letter, ensuring they demonstrate how you meet the criteria in the advert. Your cover letter must include an example of a relevant Anti-Social Behaviour case you have managed, along with any other experience that demonstrates your suitability for the role. Please note that a cover letter is required, and applications submitted without one may not be considered.

Apply Now

Refine Your Search

housing officer jobs in four ashes, sts

Housing Advice Officer

Private Sector Housing Officer

Housing Officer

Neighbourhood Officer (Solihull)

Housing Officer

Housing & Welfare Officer

Probation Services Officer - Worcestershire

Housing Officer - Worcestershire, Hereford, Dudley

Housing Officer

Operational Data Improvement Officer

Rough Sleep Support Worker

Tenancy Enforcement Officer

Housing Support Officer

Income Collection Officer

Housing Officer Days

Housing Data Quality and Assurance Lead

Customer Liaison Officer

Housing Adaptations Officer - Maternity Cover

Allocation Officer

Income and Recovery Officer

I want to receive the latest job alerts for housing officer in four ashes, sts

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