Patient access occupations Work, Jobs in Fulham, Gtl (with Salaries)

Patient Support Executive
Pure Sports Medicine —London
- £13 an hour
- Part-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Work from home
Quick apply
Private Patient Administration Officer
The Royal Marsden NHS Foundation Trust —Wallington
- £32,199 - £34,876 a year
- Full-time
- Phone etiquette
- Communication skills
5d
Medical Receptionist
Danebury Avenue Surgery —London
- From £13 an hour
- Part-time
- Administrative experience
- Organisational skills
- IT
Quick apply
4d
Switchboard Operator
Imperial College Healthcare NHS Trust —London
- £31,554 - £33,270 a year
- Full-time
- Administrative experience
- Communication skills
1d
Patient Services Advisor
The Groves Medical Group —New Malden
- £12.80 - £13.00 an hour
- Part-time
- Customer service
- Administrative experience
- In-person
- Annual leave
Quick apply
10d
Patient Enquiries & Bookings Admin Assistant
University College London Hospitals NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Full-time
- University
- Communication skills
1d
Patient Coordinator
Imperial College Health Centre —South Kensington
- £14.15 - £15.15 an hour
- Full-time
- Customer service
- Word processing
- Organisational skills
- Sick pay
Quick apply
2d
Receptionist
University College London Hospitals NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Full-time
- Customer service
- Communication skills
4d
Call Centre and Admin Assistant-
Specsavers —Kingston upon Thames
- From £26,852.80 a year
- Part-time
- Customer service
- Organisational skills
- Annual leave
Treatment Coordinator - Central London Private Practice
ODL Dental Clinic —London
- £14.50 - £17.50 an hour
- Full-time
- Sales
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Customer Service Representative
Ingeus UK —Marylebone
- £28,860 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
2d
EMIS Web Trained Reception Administrator Required SW19
Tudor Lodge Health Centre —London
- £13 an hour
- Part-time
- Microsoft Word
- Accounting
- Organisational skills
- COVID-19 protective measures
Quick apply
2d
Private Healthcare Full-Time Receptionist
MyHealthcare Clinic —Fulham
- £25,000 - £26,000 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Customer service
- Employee discount
Quick apply
7d
Patient Pathway Coordinator
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £33,262 - £36,027 a year
- Full-time
- IT
- Communication skills
5d
Patient Access Lead
The London Clinic —London
- £38,000 a year
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Employee discount
9d
Administrator - Admissions & Discharge and Pre-Operative Assessment
Imperial College Healthcare NHS Trust —London
- £31,554 - £33,270 a year
- Full-time
- Annual leave
2d
Patient Care/Reception Team Member
Dentaprime UK plc —London
- Full-time
- Customer service
- English
- Accounting
- Annual leave
Quick apply
12d
Patient Care Coordinator (GP Practice)
Mitcham Family Practice —Mitcham
- £12.30 - £13.30 an hour
- Part-time
- Organisational skills
- In-person
- Care plans
- Free parking
Quick apply
3d
Patient Access Officer Registration
Cleveland Clinic London —London
- £27,007.50 - £28,500.00 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
13d
Telesales Executive
Dental by Design Ltd —London
- £35,000 - £40,000 a year
- 8 hour shift
- CRM software
- Sales
- Salesforce
Quick apply
3d

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Patient Support Executive

Pure Sports Medicine -
London

Quick apply

Job details

Part-time | Self-employed
£13 an hour

Benefits

Casual dress
Work from home

Qualifications

CRM software
Sales
Customer service
Organisational skills
IT
HubSpot
Communication skills

Full job description

The Patient Support Executive will operate as both the first point of contact for new patients registering with PSM and booking their first appointment and, be a continued support for existing patients looking to book, alter or cancel their appointments – managing all communications by phone, email and chatbot. The Patient Support Executive will also be responsible for redirecting general queries to the relevant clinics and liaising with admin teams to ensure a smooth and efficient customer journey for all patients.

Main Duties and Responsibilities

The Patient SupportExecutive will be focused on the highest levels of customer service, have excellent product knowledge and will be target driven.

Responsibilities will include:

Maintaining high conversion rates from web enquiries into diary bookings
Monitoring the booking phone line and converting calls into bookings
Cancelling, rescheduling and altering appointments for existing patients.
Ensuring efficient follow-up ratio for existing leads
Offering exceptional customer service across all channels including phone, email and chatbot
Operating the web chat function on the website in an efficient and effective manner
Updating patient details onto Meddbase for upcoming appointments
Ensuring that HubSpot is deployed effectively with all customer details, notes and conversations kept up to date, using this information to provide a smooth customer journey with a personalised approach
Providing a channel of customer insight for the marketing team in order to optimise and constantly improve how we cater for customers, communicate with them and add value
Contacting new patient referrals and booking them in with the appropriate clinicians.
Connecting with reception teams to ensure smooth handovers between the booking process and appointment arrival
Dealing with non-booking enquiries where possible, or delegating to the correct reception teams/clinicians/staff members if necessary.
Monitoring HCML, including booking in their initial appointments, and assisting clinical teams with updating diaries and solving any booking issues
Communicating with clinicians and staying up to date with their diaries and upcoming availability
Liaising with clinicians and bringing them into the patient conversation where relevant and where they will add value
Co-ordinating programs including the Back Pain and Knee Pain programmes
Maintain a personal link between the support team, clinicians and admin staff
Any other duties which may be required and agreed with the organisation

The duties listed above may change in light of developments within the Practice and are subject to review.

Essential Personal Skills and Qualities

Excellent written and verbal communication skills
Excellent interpersonal skills
High level of confidence and able to instill confidence in others
Professional and well presented
Motivated and focused
Excellent organisational skills
Good use of initiative
Ability to establish and maintain a positive working environment
Work well under pressure
Flexible approach to the role
Excellent time keeping
IT literate

Desirable skills and qualities

Front of house experience in the service sector: spa | hotel | healthcare | fitness including the use of booking systems
Sales experience within the service industry and experience with CRM software (preferably HubSpot)
Experience with appointment booking systems

Pay: £13.00 per hour

Benefits:

Casual dress
Work from home

Work Location: Hybrid remote in London SW7

Quick apply

Refine Your Search

patient access occupations jobs in fulham, gtl

Patient Support Executive

Private Patient Administration Officer

Medical Receptionist

Switchboard Operator

Patient Services Advisor

Patient Enquiries & Bookings Admin Assistant

Patient Coordinator

Receptionist

Call Centre and Admin Assistant-

Treatment Coordinator - Central London Private Practice

Customer Service Representative

EMIS Web Trained Reception Administrator Required SW19

Private Healthcare Full-Time Receptionist

Patient Pathway Coordinator

Patient Access Lead

Administrator - Admissions & Discharge and Pre-Operative Assessment

Patient Care/Reception Team Member

Patient Care Coordinator (GP Practice)

Patient Access Officer Registration

Telesales Executive

I want to receive the latest job alerts for patient access occupations in fulham, gtl

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