Business support Work, Jobs in Gateshead, Twr (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Enquiry Coordinator
Reeves Independent —Newcastle upon Tyne
- £26,500 a year
- Full-time
- Data entry
- In-person
- Phone etiquette
- Sick pay
Quick apply
Business Administrator
Spire Healthcare —Washington
- Part-time
- Free parking
- Annual leave
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Marketing Admin Assistant
Handbag Clinic Ltd —Newcastle upon Tyne
- Full-time
- Social media management
- In-person
- Employee discount
- Flexible schedule
Quick apply
1d
SENIOR CALL CENTRE AGENT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Indirect Administration & Objections Coordinator
Tritility Limited —Jarrow
- Up to £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
2d
Account Executive
TROO LTD —Sunderland
- £27,000 - £35,000 a year
- Full-time
- Computer literacy
- Salesforce
- Computer skills
- Gym membership
- Referral programme
Quick apply
Business Services Administrator
Northumbria Police —Ponteland
- Full-time
- Customer service
- Word processing
- Databases
- Employee discount
- Sick pay
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
Quick apply
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
8d
Human Resources Advisor
Express Engineering —Gateshead
- £35,900 a year
- Full-time
- Human resources
- In-person
- Training & development
- Free parking
- Employee assistance programme
Quick apply
6d
Administrator
Newcastle & North Tyneside LMC and Gateshead & South Tyneside LMC —Ryton
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Databases
Quick apply
7d
BERSHKA NEWCASTLE SALES ASSISTANTS-NEW STORE OPENING
Bershka —Newcastle upon Tyne
- Temporary
- Customer service
- Annual leave
- Employee discount
Customer Service/Sales Administrator
Be Modern Ltd —Jarrow
- Up to £13.21 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
3d

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Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year

Benefits

Additional leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
B2B
Relationship management
Customer interaction
Root cause analysis
Account management

Full job description

Customer Service Advisor

Salary - £26,227.50

Gateshead (Baltic) | Full-time | Monday – Friday, 9am – 5pm

When a business customer picks up the phone or sends an email, they’re trusting us to sort it. A billing query, a contract question, a supplier issue that needs specialist attention - as a Customer Services Advisor at Northern Gas and Power, you’re the person who makes it right.

You’ll sit within the Services team, reporting to the Customer Support Manager. Your job is to handle customer requests and queries with speed, professionalism, and genuine care while keeping our records accurate and liaising with energy suppliers on our customers’ behalf.

If you’re someone who thrives on solving problems, communicating clearly, and delivering a service you’d be proud of, this role will suit you.

What you’ll actually be doing

Handling customer requests submitted by phone and email prioritising, investigating, and resolving them efficiently
Investigating and resolving customer queries quickly and patiently - getting to the root cause, not just the symptom
Maintaining thorough and accurate customer account records across our database systems
Liaising with energy suppliers on behalf of our customers - chasing updates, escalating issues, and ensuring they receive the best possible service
Communicating proactively with customers as their contract start dates approach, ensuring a smooth transition to meet their energy needs
Supporting customer retention keeping customers engaged and identifying opportunities to strengthen the relationship
Keeping confidential records and financial information private and secure at all times
Learning and using various database systems and internal technology to deliver great customer care
Working as part of the wider NGP team supporting colleagues, spotting further business opportunities, and driving positive results

No two days look the same. One morning you might be working through a queue of email requests, contract queries, billing questions, supplier updates. The next, you’re on the phone resolving a complaint or coordinating with a supplier to fix a metering issue before a contract goes live. The pace is steady and the variety keeps things interesting.

What makes this rewarding

You’re the person who fixes it. Customers remember the person who went that extra mile to sort their problem. You’ll build real relationships with the businesses you support, and you’ll see the direct impact of your work every day
Energy industry exposure. You’ll learn how the commercial energy market works from the inside - suppliers, contracts, metering, procurement. It’s a genuine skill set that grows with you
A supportive team. You’ll work alongside experienced colleagues in a team that helps each other out. The Services team is collaborative, and the environment is professional without being stuffy
Room to grow. NGP is a large, international business.

What’s in it for you

Salary £26227.50
23 days holiday + additional December leave + bank holidays
Pension and access to Simplyhealth (money towards dental care, eyesight checks, physio, etc.)

Your first 90 days

Weeks 1–3: You’ll go through a structured induction covering NGP’s systems, processes, and the energy industry basics. You’ll shadow experienced advisors, learn the database and CRM tools, and start handling straightforward customer queries with support
Weeks 4–8: You’re handling your own caseload. Phone and email queries come directly to you, and you’re building confidence liaising with suppliers. You know where to find information, when to escalate, and how to keep customers updated. Your accuracy on records is consistent
Weeks 9–12: You’re a fully contributing member of the team. You manage queries independently, handle supplier escalations with confidence, and proactively flag emerging issues before they become problems. Colleagues and customers know they can rely on you

This is for you, if

You have experience in customer service, ideally in the energy industry, but strong service experience from other B2B environments will be considered
You’re comfortable using MS Office and picking up new systems quickly
You communicate effectively, both verbally and in writing - professionally and clearly, even when things are complicated
You can manage your own workload, prioritise competing demands, and work under pressure when needed
You’re self-motivated, resilient, and driven - you don’t wait to be told what to do next
You’re a natural problem solver who stays calm and patient, even with difficult queries
You’re a team player who supports colleagues and contributes to a positive working environment
Account management or B2B experience is a plus, but not essential

About Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is Europe’s largest energy consultancy. We support over 40,000 business customers across the UK, Europe, India, and the Middle East. We help businesses manage their energy procurement, reduce commercial risk, and make smarter buying decisions.

Global Procurement Group is an equal opportunities employer. All applications are assessed on skills, experience, and alignment with the role. We’re committed to a recruitment process that is fair, consistent, and free from bias.

Your personal data will be processed in accordance with our Privacy Policy. By submitting this application, you confirm you have read and understood it.

Pay: £26,227.50 per year

Work Location: In person

Quick apply

Refine Your Search

business support jobs in gateshead, twr

Customer Service Advisor

Customer Care Call Advisor

JUNIOR SALES ADVISOR

Enquiry Coordinator

Business Administrator

Alarm Call Handler

Marketing Admin Assistant

SENIOR CALL CENTRE AGENT

Indirect Administration & Objections Coordinator

Account Executive

Business Services Administrator

JUNIOR SALES CONSULTANT

Customer Service Advisor

Junior Project Coordinator

Alarm Call Handler (Part-Time PM)

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Administrator

BERSHKA NEWCASTLE SALES ASSISTANTS-NEW STORE OPENING

Customer Service/Sales Administrator

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