Customer experience coordinator Work, Jobs in Halling, Ken (with Salaries)

Customer Delivery Coordinator (Control Centre)
Kyndi Limited —Chatham
- £27,409 a year
- 12 hour shift
- Customer service
- English
- In-person
- Free parking
- Employee discount
Quick apply
4d
Import & Export Logistics Coordinator
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Centre Coordinator & DDSL
TCHC Group —Strood
- £27,999 - £28,000 a year
- Monday to Friday
- First Aid Certification
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Support Administrator
Pineapple Contracts —Aylesford
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Servicing Coordinator / Logistics & Scheduling
Wealden Rehab Ltd —Walderslade
- £30,000 - £35,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Leadership
- Free parking
Quick apply
3d
Customer Coordinator
Advo Health —Chatham
- £24,851.23 a year
- Full-time
- Hybrid work
- Customer service
- Travel
Transport Coordinator
Foodari Limited —Canterbury
- £29,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Employee discount
- Referral programme
Quick apply
9d
Domiciliary Care Coordinator/Administrator
Logic Care Solutions Ltd —Rainham
- £26,325 a year
- Full-time
- Care experience
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
6d
Team Assistant (Client Services)
Doris Jones Limited —Westcliff-on-Sea
- £13,260 - £16,575 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
11d
Regional Compliance & People Coordinator
Fivenines Global Datacentre Infrastructure —Aylesford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Life insurance
6d
Consultant Accounts Coordinator
KIMS Hospital —Maidstone
- £26,000 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
12d
Logistics Coordinator
Westfalia Fruit —Kings Hill
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
5d
Graduate Sales Administrator
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Free parking
- Work from home
Quick apply
3d
Supply Chain Coordinator
Integrated Service Solutions Ltd —Sittingbourne
- Full-time
- ERP systems
- Administrative experience
- In-person
- Free parking
- Annual leave
Quick apply
Testing & UAT Coordinator - D365 F&SCM Implementation - Contract
Pineapple Contracts —Aylesford
- Azure
- ERP systems
- Organisational skills
- Free parking
- Work from home
Quick apply
Hospital Administrator
PracticePlusGroup —Gillingham
- £24,804 a year
- Customer service
- Administrative experience
- Data entry
- Annual leave
Dental Treatment Coordinator
COCO Dental Rochester —Rochester
- £26,436 - £55,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
2d
Mental Health Recovery Coordinator (Support Worker)
Apax —London
- £26,980 - £28,800 a year
- Weekend availability
- CRM software
- Bachelor's degree
- Computer skills
- Free parking
- Annual leave
Project Coordinator & Estimating Assistant (Steel Fabrication)
RS Steelwork Ltd —Sittingbourne
- £30,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
6d
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply

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customer experience coordinator jobs near halling, ken

Customer Delivery Coordinator (Control Centre)

Kyndi Limited
Chatham

Quick apply

Job details

Permanent | Full-time
£27,409 a year
4 days ago

Benefits

Free parking
Casual dress
Free flu jabs
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
CCTV
English
Senior care
Surveillance
SIA
Assistive technologies
Communication skills

Full job description

Make a real difference every day.

Kyndi's Monitoring Control Centre provides a vital 24-hour, 365-day monitoring and response service, supporting vulnerable people, local authorities, emergency services and commercial partners across our communities.

As a Customer Delivery Co-ordinator, you'll often be the first person someone speaks to when they need help. Whether you're supporting an elderly person who has activated their Telecare alarm, coordinating an emergency response, or monitoring CCTV to help keep people and property safe, your calm approach, sound judgement and compassion could make a real difference.

This is far more than a traditional call handling role. It's an opportunity to combine technology, problem-solving and excellent customer service to support people when they need it most.

We are particularly looking for candidates who can remain calm under pressure, communicate with empathy and confidence, and make informed decisions in fast-paced situations.

Key Responsibilities

Supporting Vulnerable People through Telecare

Respond promptly to Telecare and Assistive Technology alerts, following established procedures to ensure the safety and wellbeing of service users.
Speak with service users who may be distressed, vulnerable or experiencing an emergency, providing reassurance and gathering the information needed to coordinate the appropriate response.
Contact emergency services, relatives, carers and partner agencies where required.
Make confident decisions whilst remaining calm under pressure.
Accurately record all calls, actions taken and outcomes.
Carry out routine system checks and report any technical issues promptly.

CCTV Monitoring

Monitor public space and commercial CCTV systems, maintaining vigilance for suspicious activity or security concerns.
Take manual control of cameras where appropriate, record incidents and escalate concerns to the relevant authorities.
Ensure all monitoring activity complies with Home Office guidance, Data Protection legislation and Kyndi's CCTV Code of Practice.

Emergency Response Coordination

Respond to Out of Hours emergency telephone calls, assessing situations quickly and coordinating the appropriate response.
Liaise professionally with emergency services, local authorities and internal colleagues to ensure timely support.
Maintain accurate records and communicate effectively throughout each incident.

About You

We're looking for someone who:

Has excellent communication and customer service skills.
Can remain calm, compassionate and professional in challenging situations.
Enjoys helping people and making a positive difference.
Is confident in making decisions and prioritising multiple tasks.
Has excellent attention to detail.
Is comfortable using multiple computer systems and digital technology.
Works well as part of a close-knit team.
Is happy to work a 4 on / 4 off shift pattern, including days, nights, weekends and public holidays.

A genuine interest in supporting vulnerable people to live independently through the use of assistive technology is essential.

Experience & Qualifications

Essential

GCSEs (or equivalent) in English and Maths.
Experience within customer service, contact centres, call handling, healthcare, social care, emergency response or other roles supporting customers or vulnerable people.
The ability to assess information quickly and make sound decisions.
Confident using IT systems and managing multiple tasks simultaneously.
Successful completion of Police Non-Police Personnel Vetting (Level 1) and an Enhanced DBS check.

Please note: Due to the nature of this role, successful candidates must complete Police Non-Police Personnel Vetting (Level 1) and an Enhanced DBS check before employment can be confirmed.

Please be aware that Police vetting is a strict requirement of the role and is outside of Kyndi’s discretion. Vetting checks may take into account criminal convictions, cautions, associations and relevant information relating to both the candidate and their immediate family members.

Candidates should carefully consider whether there is anything in their own background, or that of their immediate family, which may prevent them from successfully passing Police vetting.

Unfortunately, if a candidate is unable to obtain the required Police vetting clearance, they will not be able to take up the role.

Desirable

Experience within a Telecare, Careline, emergency services or control room environment.
SIA CCTV Licence.
Knowledge of CCTV legislation, surveillance systems or data protection requirements.
Experience supporting elderly, disabled or otherwise vulnerable individuals.

Previous CCTV experience is welcomed but not essential, as full training will be provided.

What You'll Receive

Comprehensive induction and ongoing training.
The opportunity to develop skills across Telecare, CCTV monitoring and emergency response.
A varied role where no two shifts are the same.
The opportunity to genuinely make a difference to people's lives every day.
A supportive team environment where you'll receive continuous learning and development.

Additional Information

Location: Chatham

Salary: £27,409 per annum, plus shift premium for weekend working.

Hours: 4 on / 4 off, 12-hour rotating day and night shifts.

Working Environment: This is a control room-based role requiring sustained concentration across multiple computer systems, CCTV screens and communication channels.

Benefits:

Casual dress
Company pension
Employee discount
Employee Assisatnce Programme
Free flu jabs
Free on-site parking
Life insurance
Sick pay

We want every candidate to have the opportunity to perform at their best throughout our recruitment process. If you require any reasonable adjustments, please let us know.

We are proud to support members of the Armed Forces community and welcome applications from Reservists and Veterans. We recognise the valuable skills and experience gained through military service and are committed to supporting employees who have Reservist commitments. This includes providing flexibility for training commitments and supporting employees who may be mobilised for service. Our aim is to ensure Reservists have the same opportunities for employment and career development whilst balancing their service commitments.

We are an equal opportunities employer and welcome applications from everyone.

Please note: Previous applicants need not apply.

Job Types: Full-time, Permanent

Pay: £27,409.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Sick pay

Language:

English (required)

Licence/Certification:

SIA (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in halling, ken

Customer Delivery Coordinator (Control Centre)

Import & Export Logistics Coordinator

Centre Coordinator & DDSL

Sales Support Administrator

Servicing Coordinator / Logistics & Scheduling

Customer Coordinator

Transport Coordinator

Domiciliary Care Coordinator/Administrator

Team Assistant (Client Services)

Regional Compliance & People Coordinator

Consultant Accounts Coordinator

Logistics Coordinator

Graduate Sales Administrator

Supply Chain Coordinator

Testing & UAT Coordinator - D365 F&SCM Implementation - Contract

Hospital Administrator

Dental Treatment Coordinator

Mental Health Recovery Coordinator (Support Worker)

Project Coordinator & Estimating Assistant (Steel Fabrication)

Learning & Communications Coordinator

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