Housing officer Work, Jobs in Hart, Nyk (with Salaries)

Tenancy Sustainment Officer
Allium Housing CIC —Hartlepool
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Quick apply
Housing Officer
North Star Housing Group —Stockton-On-Tees
- £37,288 - £39,523 a year
- Full-time
- Customer service
- Communication skills
9d
Customer Service Advisor
NECSWS —Hartlepool
- £26,227.50 a year
- Full-time
- Hybrid work
- Computer literacy
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Housing Lead - Hartlepool
Cornerstone Supported Housing Counselling Ltd —Hartlepool
- £15.90 an hour
- Part-time
- In-person
- Care plans
- Leadership
- Employee discount
Quick apply
3d
Housing Officer (Specialising in Anti-Social Behaviour)
North Star Housing Group —Stockton-On-Tees
- £37,288 - £39,523 a year
- Full-time
- Communication skills
9d
Registration Officer (RO) - Durham *Updated*
HM Land Registry —Durham
- £26,811 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
6d
Senior Housing Options Officer
North Tyneside Council —North Tyneside
- £34,434 - £38,220 a year
- Full-time
- Communication skills
4d
Housing Solutions Officer
Gateshead Council —Gateshead
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
6d
Staying Close Housing Officer
South Tyneside Council —South Tyneside
- £33,699 a year
- Full-time
11d
Principal Public Protection Officer
Middlesbrough Council —Middlesbrough
- £45,091 - £50,269 a year
- Full-time
- Management
- Leadership
5d
Support Officer
If U Care Share Foundation —Chester-le-Street
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Refugee & Resettlement Officer
North Tyneside Council —North Tyneside
- £32,061 - £33,699 a year
- Full-time
- Organisational skills
- Communication skills
4d
Housing Solutions Officer - Rough Sleepers (Fixed Term Until 31.03.2028)
Middlesbrough Council —Middlesbrough
- £31,022 - £32,597 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
4d
Apprentice - Customer Service - Central Government
NECSWS —Hartlepool
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
Quick apply
Case Officer and Workflow Support (EO)
Building Safety Regulator —Newcastle upon Tyne
- £31,657 - £34,570 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Annual leave
- Sick pay
10d
Service Development Officer
Stockton-on-Tees Borough Council —Stockton-On-Tees
- £29,540 - £40,777 a year
- Temporary
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
4d
Neighbourhood Housing Assistant
North Tyneside Council —North Tyneside
- £26,403 - £27,254 a year
- Full-time
- Organisational skills
Homefinder Officer
North Tyneside Council —North Tyneside
- £28,598 - £30,024 a year
4d
Administration Officer
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Sunderland
- £25,760 - £27,476 a year
- Full-time
- Hospital
- Microsoft Office
- Administrative experience
6d
Head of Student Accommodation Services
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- Management
- University
- Budgeting
7d

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Tenancy Sustainment Officer

Allium Housing CIC
Hartlepool

Quick apply

Job details

Permanent | Full-time
From £26,000 a year

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Social housing experience
Record keeping
Driving Licence
Report writing
Stakeholder liaison
Microsoft Office Suite
Microsoft Office
Arrears management
Account escalation for debt management
Client services
Anti-social behaviour case management in housing
Organisational skills
Tenancy sustainment support
Residential lettings
Customer support
Rent arrears recovery in social housing
Household contractor coordination
Communication skills
Property management
Social housing management

Full job description

Job Title

Tenancy Sustainment Officer

Reporting to

Operations Manager

Location

North East including Hartlepool based office and travel to surrounding properties (travel across properties required)

Hours

Full Time – 37.5 hours per week

Purpose of the Role

The Tenancy Sustainment Officer is responsible for the day-to-day management of a portfolio of residential properties, ensuring tenants are successfully onboarded, properties are well managed, contractual obligations are met and tenancies are sustained wherever possible.

The role focuses on tenancy management, property management and housing administration to ensure high standards of accommodation and excellent customer service are maintained.

Key Responsibilities

Tenancy Management

Manage an allocated portfolio of residential properties and tenants.
Conduct property viewings and assist with prospective tenant assessments.
Complete tenancy sign-ups, licence agreements and move-in appointments.
Carry out property inductions and explain tenancy obligations.
Maintain accurate tenant records.
Conduct regular property visits and tenancy reviews.
Respond to tenant enquiries and resolve day-to-day housing issues.
Work proactively to sustain tenancies and minimise tenancy breakdown.
Liaise with landlords, contractors and partner organisations where required.

Property Management

Report repairs and maintenance issues.
Monitor completion of maintenance works.
Ensure communal areas (where applicable) remain compliant and well maintained.
Arrange property inspections.
Monitor health and safety matters affecting occupied properties.
Assist with property compliance documentation where required.

Income Collection

Monitor tenant rent accounts.
Collect and monitor any tenant contributions towards ineligible service charges.
Support tenants to maintain regular payments.
Record and reconcile payments accurately.
Identify arrears at an early stage and work with tenants to resolve payment issues.
Escalate persistent arrears in accordance with company procedures.

Tenant Liaison

Act as the main point of contact for allocated tenants.
Assist tenants with housing-related enquiries.
Manage neighbour disputes and anti-social behaviour complaints.
Liaise with local authorities and partner agencies where appropriate.
Promote positive tenancy conduct and compliance with tenancy conditions.

Administration & Reporting

Maintain accurate electronic records.
Produce tenancy reports and property inspection reports.
Record all tenant contact on the company management system.
Monitor key performance indicators for allocated properties.
Assist with regulatory and contractual reporting requirements.
Maintain confidentiality and comply with GDPR.

General Responsibilities

Promote high standards of customer service.
Work collaboratively with colleagues.
Attend training and team meetings.
Maintain professional relationships with landlords, local authorities and contractors.
Undertake any other duties reasonably required by the business.

Person Specification

Essential

Experience within housing, property management or tenancy management.
Excellent communication skills.
Strong organisational skills.
Ability to manage multiple properties and competing priorities.
Good IT skills including Microsoft Office.
Ability to work independently.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working within social housing, supported housing or the private rented sector.
Knowledge of tenancy law.
Experience managing rent accounts.
Experience working with vulnerable households.
Understanding of Universal Credit housing costs and tenancy administration.
Knowledge of property compliance requirements.

Personal Qualities

Professional and approachable.
Calm under pressure.
Excellent problem solver.
Highly organised.
Reliable and trustworthy.
Empathetic whilst maintaining appropriate professional boundaries.
Able to build positive relationships with tenants and stakeholders.

Key Performance Indicators

Successful tenant move-ins completed.
Tenancy sustainment rate.
Rent and service charge collection performance.
Property inspection completion.
Response times to tenant enquiries.
Property compliance maintained.
Low tenancy abandonment and eviction rates.
Accurate record keeping and reporting.

Salary

Competitive, dependent upon experience.

Benefits

Company pension
Mileage allowance
Mobile phone and laptop
Training and development opportunities
Annual leave entitlement

Pay: From £26,000.00 per year

Benefits:

On-site parking

Experience:

property lettings or residential care: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: Hybrid remote in Hartlepool TS25 1PD

Quick apply

Refine Your Search

housing officer jobs in hart, nyk

Tenancy Sustainment Officer

Housing Officer

Customer Service Advisor

Housing Lead - Hartlepool

Housing Officer (Specialising in Anti-Social Behaviour)

Registration Officer (RO) - Durham Updated

Senior Housing Options Officer

Housing Solutions Officer

Staying Close Housing Officer

Principal Public Protection Officer

Support Officer

Refugee & Resettlement Officer

Housing Solutions Officer - Rough Sleepers (Fixed Term Until 31.03.2028)

Apprentice - Customer Service - Central Government

Case Officer and Workflow Support (EO)

Service Development Officer

Neighbourhood Housing Assistant

Homefinder Officer

Administration Officer

Head of Student Accommodation Services

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