Repair, maintenance & installation occupations Work, Jobs in Hartlepool, Dur (with Salaries)

Tenancy Sustainment Officer
Allium Housing CIC —Hartlepool
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Quick apply
11d
Nationwide Delivery Driver & Field Service Engineer (Mobility Scooters)
Green Power Mobility Scooters —Stockton-on-Tees
- From £13.77 an hour
- Full-time
- Heavy lifting
- Driving
- In-person
Quick apply
1d
Practical Workshop Skills Tutor (Motor Vehicle/Basic Engineering)
Springboard —Sunderland
- £24,575 - £28,736 a year
- Full-time
- English
- Communication skills
- Free parking
- Life insurance
Quick apply
10d
Maintenance Operative
Essential Care and Support Ltd —Hartlepool
- £13.05 an hour
- Paid training
- Referral programme
Quick apply
3d
Medical Device Assembler
Hart Biologicals Ltd —Hartlepool
- £27,000 - £31,000 a year
- Full-time
- Schematics
- ERP systems
- English
- Health & wellbeing programme
Quick apply
Street Lighting Electrician
Equans —Middlesbrough
- Full-time
- Construction experience
- Employee discount
Joiner - Fire door installation & remedials
GND Property Group —Middlesbrough
- £20 - £30 an hour
- Carpentry
- Schematics
- Plumbing
Quick apply
13d
Synthetic Sports Surface Maintenance Technician
Cleveland Land Services —Guisborough
- £26,000 - £28,000 a year
- Full-time
- Driving
- Travel
- In-person
- Sick pay
Quick apply
Shift Electrical Maintenance Technician
Esterpet Limited —Seaham
- £46,460 a year
- Full-time
- Schematics
- Maintenance
- Programmable logic controllers
Quick apply
Senior Controls Technician - Mobile
Biffa Waste Services —Hartlepool
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
Electrical panel wirer
Warmatic Ltd —Middlesbrough
- £14 - £16 an hour
- Overtime
- Assembly
- Electrical experience
- Travel
- Free parking
Quick apply
5h
General Labourer
Clementine Services Ltd —Darlington
- £13.33 an hour
- Full-time
- Driving
- Annual leave
Quick apply
8d
On Premises Distributor
Johnsons Workwear Ltd —Teesside
- £12.71 an hour
- Part-time
- Health & wellbeing programme
Quick apply
Shift Electrical Maintenance Technician
Biffa Waste Services —Redcar
- £47,370 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Employee discount
Quick apply
Electrician (Domestic and Light Commercial)
Durham Electrics & Fire Ltd —Durham
- £39,500 - £42,500 a year
- 12 hour shift
- Electrical experience
- Driving
- Communication skills
Quick apply
11d
Electrician
Anelec —Stokesley
- £18 - £22 an hour
- Full-time
- Customer service
- Maintenance
- Electrical experience
- Annual leave
- Life insurance
Quick apply
Van Delivery Driver
Primo Drinks Ltd —Peterlee
- £13.50 an hour
- Overtime
- Customer service
- Driving
- Organisational skills
- Employee discount
Quick apply
6h
Maintenance Manager
The Croft Hotel —Darlington
- £16.50 an hour
- Weekend availability
- Hospitality
- Bar
- Maintenance
- Employee discount
Quick apply
Carpenter/Handyman/woman
CKContractorsNorthEast —Sunderland
- £120 - £200 a day
- Maintenance
- Driving
- In-person
Quick apply
8d
General Maintenance Person
Willow View Care —Stockton-On-Tees
- £12.75 an hour
- Temporary
- Customer service
- Maintenance
- English
- Free parking
Quick apply
4d

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repair, maintenance & installation occupations jobs near hartlepool, dur

Tenancy Sustainment Officer

Allium Housing CIC
Hartlepool

Quick apply

Job details

Permanent | Full-time
From £26,000 a year
11 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Driving Licence
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Job Title

Tenancy Sustainment Officer

Reporting to

Operations Manager

Location

North East including Hartlepool based office and travel to surrounding properties (travel across properties required)

Hours

Full Time – 37.5 hours per week

Purpose of the Role

The Tenancy Sustainment Officer is responsible for the day-to-day management of a portfolio of residential properties, ensuring tenants are successfully onboarded, properties are well managed, contractual obligations are met and tenancies are sustained wherever possible.

The role focuses on tenancy management, property management and housing administration to ensure high standards of accommodation and excellent customer service are maintained.

Key Responsibilities

Tenancy Management

Manage an allocated portfolio of residential properties and tenants.
Conduct property viewings and assist with prospective tenant assessments.
Complete tenancy sign-ups, licence agreements and move-in appointments.
Carry out property inductions and explain tenancy obligations.
Maintain accurate tenant records.
Conduct regular property visits and tenancy reviews.
Respond to tenant enquiries and resolve day-to-day housing issues.
Work proactively to sustain tenancies and minimise tenancy breakdown.
Liaise with landlords, contractors and partner organisations where required.

Property Management

Report repairs and maintenance issues.
Monitor completion of maintenance works.
Ensure communal areas (where applicable) remain compliant and well maintained.
Arrange property inspections.
Monitor health and safety matters affecting occupied properties.
Assist with property compliance documentation where required.

Income Collection

Monitor tenant rent accounts.
Collect and monitor any tenant contributions towards ineligible service charges.
Support tenants to maintain regular payments.
Record and reconcile payments accurately.
Identify arrears at an early stage and work with tenants to resolve payment issues.
Escalate persistent arrears in accordance with company procedures.

Tenant Liaison

Act as the main point of contact for allocated tenants.
Assist tenants with housing-related enquiries.
Manage neighbour disputes and anti-social behaviour complaints.
Liaise with local authorities and partner agencies where appropriate.
Promote positive tenancy conduct and compliance with tenancy conditions.

Administration & Reporting

Maintain accurate electronic records.
Produce tenancy reports and property inspection reports.
Record all tenant contact on the company management system.
Monitor key performance indicators for allocated properties.
Assist with regulatory and contractual reporting requirements.
Maintain confidentiality and comply with GDPR.

General Responsibilities

Promote high standards of customer service.
Work collaboratively with colleagues.
Attend training and team meetings.
Maintain professional relationships with landlords, local authorities and contractors.
Undertake any other duties reasonably required by the business.

Person Specification

Essential

Experience within housing, property management or tenancy management.
Excellent communication skills.
Strong organisational skills.
Ability to manage multiple properties and competing priorities.
Good IT skills including Microsoft Office.
Ability to work independently.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working within social housing, supported housing or the private rented sector.
Knowledge of tenancy law.
Experience managing rent accounts.
Experience working with vulnerable households.
Understanding of Universal Credit housing costs and tenancy administration.
Knowledge of property compliance requirements.

Personal Qualities

Professional and approachable.
Calm under pressure.
Excellent problem solver.
Highly organised.
Reliable and trustworthy.
Empathetic whilst maintaining appropriate professional boundaries.
Able to build positive relationships with tenants and stakeholders.

Key Performance Indicators

Successful tenant move-ins completed.
Tenancy sustainment rate.
Rent and service charge collection performance.
Property inspection completion.
Response times to tenant enquiries.
Property compliance maintained.
Low tenancy abandonment and eviction rates.
Accurate record keeping and reporting.

Salary

Competitive, dependent upon experience.

Benefits

Company pension
Mileage allowance
Mobile phone and laptop
Training and development opportunities
Annual leave entitlement

Pay: From £26,000.00 per year

Benefits:

On-site parking

Experience:

property lettings or residential care: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: Hybrid remote in Hartlepool TS25 1PD

Quick apply

Refine Your Search

repair, maintenance & installation occupations jobs in hartlepool, dur

Tenancy Sustainment Officer

Nationwide Delivery Driver & Field Service Engineer (Mobility Scooters)

Practical Workshop Skills Tutor (Motor Vehicle/Basic Engineering)

Maintenance Operative

Medical Device Assembler

Street Lighting Electrician

Joiner - Fire door installation & remedials

Synthetic Sports Surface Maintenance Technician

Shift Electrical Maintenance Technician

Senior Controls Technician - Mobile

Electrical panel wirer

General Labourer

On Premises Distributor

Shift Electrical Maintenance Technician

Electrician (Domestic and Light Commercial)

Electrician

Van Delivery Driver

Maintenance Manager

Carpenter/Handyman/woman

General Maintenance Person

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