Customer experience coordinator Work, Jobs in Hatfield Broad Oak, Ess (with Salaries)

Operations Coordinator
Project Solver Ltd —Great Dunmow
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
11d
Events Coordinator (Entry Level)
BP Consultancy Group Limited —London
- £14 - £16 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Liaison Officer/ Project Coordinator.
Houghton Group —West Hanningfield
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Sick pay
Quick apply
8d
Quality Systems Coordinator (Manufacturing)
HL Display —Harlow
- £32,000 - £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
5d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Global Transport Coordinator
The Delta Group —Bishop's Stortford
- Customer service
- Computer literacy
- Forklift
Quick apply
6d
Lettings Coordinator
LRG —Harlow
- Up to £28,000 a year
- Monday to Friday
- Employee discount
Quick apply
Customer Service Coordinator
Hill Group UK —Waltham Abbey
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
8d
Customer Service Team Lead
THE WIGGETT GROUP —Brentwood
- £32,500 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
Quick apply
19h
Project Coordinator
Advanced Utility Networks —Braintree
- Full-time
- Maths
- Data entry
- Organisational skills
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Administrative experience
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Scheduling Coordinator
DD Products & Services —Witham
- £26,956.80 a year
- Full-time
- CRM software
- Communication skills
- Free parking
- Sick pay
Quick apply
7d
ESG Coordinator
Complii —London
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Administrator / Office & Business Support Coordinator
Abbey Antiques —Romford
- £27,000 - £30,000 a year
- Part-time
- Microsoft Word
- CRM software
- English
- Free parking
- Flexible schedule
Quick apply
Lifestyle and Wellbeing Coordinator
Bupa —Springfield
- £12.75 - £13.75 an hour
- Part-time
- Budgeting
- Employee discount
- Gym membership
Quick apply
Marketing Coordinator
Carmel Jane Photography Ltd —Ingatestone
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Social media management
- Analysis skills
- In-person
- Flexible schedule
Quick apply
13d
Events Sales Coordinator
BP Consultancy Group Limited —London
- £14 - £16 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
4h
IT Service Coordinator
TOM Digital Technologies Ltd —London
- £3,800 - £4,800 a month
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Service and Facilities Coordinator
Sodexo —Cambridge
- £14.55 an hour
- Full-time
- Microsoft Powerpoint
- Hotel
- Experience working with children
- Employee assistance programme
- Employee discount
Quick apply
5d
Training Coordinator
Gallifordtry —Romford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee assistance programme
- Employee discount
1d

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customer experience coordinator jobs near hatfield broad oak, ess

Operations Coordinator

Project Solver Ltd -
Great Dunmow

Quick apply

Job details

Full-time
£26,000 - £35,000 a year
11 days ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Sales support
Microsoft Excel
Resource allocation planning
Stakeholder liaison
Microsoft Office Suite
Microsoft Office
Continuous improvement
Organisational skills
Customer support
Customer interaction
Communication skills
Project progress tracking
Time management
Rota coordination

Full job description

Role Overview

We are seeking a highly organised and proactive Operations Coordinator to join our growing Electrical Compliance team. This is a pivotal role responsible for planning, scheduling and coordinating our engineers to ensure works are delivered efficiently, safely and to the highest standard.

Working closely with our Sales, Operations and Engineering teams, you will coordinate engineer schedules, manage job documentation, monitor project progress and ensure all required paperwork is completed and returned promptly. Your organisation and attention to detail will directly contribute to delivering an excellent customer experience while supporting business growth.

Key Responsibilities

Planning & Scheduling

Schedule electrical engineers across multiple client sites throughout the UK.
Plan engineer workloads to maximise productivity and minimise travel time.
Allocate engineers based on qualifications, competencies, location and availability.
Coordinate appointments with clients and communicate scheduled works.
Manage changes to engineer schedules due to emergencies, customer requests or unforeseen circumstances.
Monitor engineer utilisation and identify opportunities to improve efficiency.
Ensure all jobs are completed within agreed service level agreements (SLAs).

Job Preparation

Prepare and issue all job packs before engineers attend site.
Ensure engineers receive all relevant documentation including:
Site information
Scope of works
Risk assessments
Method statements
Client-specific requirements
Drawings and plans (where applicable)
Equipment requirements
Liaise with clients where additional site information is required.
Ensure all compliance documentation is available prior to attendance.

Engineer Support

Act as the primary point of contact for engineers throughout the working day.
Provide operational support and resolve scheduling issues.
Assist with access arrangements, permits and customer queries.
Maintain regular communication with engineers regarding job progress.

Documentation & Compliance

Ensure completed paperwork is received from engineers promptly following each visit.
Review documentation for completeness and accuracy.
Chase outstanding reports, certificates and site documentation where necessary.
Ensure documentation is uploaded and stored within company systems.
Maintain accurate records of completed works.

Sales & Commercial Support

Work closely with the Sales team to ensure smooth delivery of awarded projects.
Provide completed reports and documentation to the Sales team promptly.
Highlight any observations, defects or additional works identified by engineers.
Ensure opportunities for remedial works, upgrades or additional compliance services are passed to the Sales team for quotation.
Support project handovers between Sales and Operations.

Client Communication

Maintain excellent relationships with clients.
Confirm appointments and manage customer expectations.
Provide updates regarding engineer attendance and project progress.
Respond professionally to client enquiries regarding scheduled works.

Administration

Update company CRM and scheduling systems.
Maintain accurate engineer calendars.
Produce operational reports when required.
Assist with resource planning and forecasting.
Support continuous improvement of operational processes.

Skills & Experience Essential

Previous experience in an Operations Coordinator, Service Coordinator, Resource Planner or Scheduling role.
Excellent organisational and time management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication skills with customers, engineers and internal teams.
High attention to detail.
Confident using Microsoft Office, particularly Outlook and Excel.
Experience using scheduling, CRM or job management software.
Ability to work under pressure while maintaining accuracy.

Desirable

Experience within Electrical Compliance, Electrical Contracting, Facilities Management or Engineering.
Knowledge of electrical testing, inspection or compliance services.
Understanding of RAMS, permits and compliance documentation.
Experience coordinating field-based engineers.

Personal Attributes

Highly organised and methodical.
Proactive problem solver.
Calm under pressure.
Excellent communicator.
Strong customer service focus.
Team player.
Positive attitude with a willingness to learn.
Able to make decisions and prioritise workloads effectively.

Key Performance Indicators (KPIs)

Engineer utilisation.
On-time attendance to client appointments.
Schedule efficiency.
Completion of jobs within agreed timescales.
Percentage of completed paperwork returned within required timescales.
Accuracy of job documentation.
Customer satisfaction.
Number of additional sales opportunities identified from engineer reports.
Reduction in cancelled or missed appointments.

What You'll Bring

You'll be the operational link between our Sales team, Engineers and Customers, ensuring every project runs smoothly from the moment work is won through to completion. By keeping engineers organised, documentation accurate and communication flowing, you'll help us deliver exceptional service while creating opportunities for future business growth.

This role is ideal for someone who enjoys planning, coordinating people, solving problems and keeping operations running efficiently within a growing electrical compliance business.

Pay: £26,000.00-£35,000.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Do you have any experience in Electrical industry
Do you live within 45 minutes of Great Dunmow
Do you have your own transportation to get to work

Experience:

Operational Co-Ordinator: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in hatfield broad oak, ess

Operations Coordinator

Events Coordinator (Entry Level)

Customer Liaison Officer/ Project Coordinator.

Quality Systems Coordinator (Manufacturing)

Customer Support Coordinator

Global Transport Coordinator

Lettings Coordinator

Customer Service Coordinator

Customer Service Team Lead

Project Coordinator

Centre Coordinator

Scheduling Coordinator

ESG Coordinator

Administrator / Office & Business Support Coordinator

Lifestyle and Wellbeing Coordinator

Marketing Coordinator

Events Sales Coordinator

IT Service Coordinator

Customer Service and Facilities Coordinator

Training Coordinator

I want to receive the latest job alerts for customer experience coordinator in hatfield broad oak, ess

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