Customer service representative Work, Jobs in Headingley (with Salaries)

Customer Service Specialist
StepChange Debt Charity —Leeds
- Up to £36,571 a year
- Full-time
- Hybrid work
- Analysis skills
7d
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
14d
Call Centre Representative
Lowell Group —Leeds
- £28,911 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
Customer Care Administrator
Zenith —Leeds
- From £26,215.15 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
6d
Customer Service Advisor
Evri —Morley
- Up to £26,000 a year
- Day shift
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
2d
CSR (Customer Service Representative)
Autocharge —Leeds
- £13 - £14 an hour
- Part-time
- CRM software
- Customer service
- IT
Quick apply
Product & Customer Support Officer
UK Coaching —Leeds
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Work from home
- Life insurance
Quick apply
8d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Sycous Limited —Leeds
- £13.45 an hour
- Full-time
- Bilingual
- Spanish
- English
- Health & wellbeing programme
- Referral programme
Quick apply
14d
Customer Service Advisor - Projects
Olleco —Wakefield
- £27,497.64 a year
- Sales
- Customer service
- Administrative experience
Quick apply
13d
Customer Service Support Advisor
ENGIE —Leeds
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Customer Service Advisor
1ST LOCATE (UK) LIMITED —Temple Newsam
- £27,976 a year
- Full-time
Quick apply
Client Service Advisor x 2
Aon Corporation —Leeds
- Hybrid work
2d
SME Customer Service Representative
Direct Line Group —Leeds
- Sales
- Customer service
- Organisational skills
- Employee discount
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
13d
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
13d
Rapid Response Customer Service Representative
FMG —Huddersfield
- £29,741.59 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Elite Property Managment —Leeds
- From £25,000 a year
- Full-time
- Bilingual
- Customer service
- English
Quick apply
14h
Customer Service Assistant Over 18
Tenpin —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Experienced Customer Service Agent
Cars 2 ltd —Wakefield
- £14.28 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
- Referral programme
Quick apply
13d

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Customer Service Specialist

StepChange Debt Charity -
Leeds

Apply Now

Job details

Permanent | Full-time
Up to £36,571 a year
7 days ago

Qualifications

Analysis skills

Full job description

Salary Up to £36,571

Start Date 17th August 2026

Location Leeds

Shift Pattern Flexible shift patterns are available across Monday to Saturday. Operating hours are Monday to Friday, 8am - 8pm, and Saturdays, 9am - 2pm. Shifts may include a combination of long and short days, including Saturdays. The first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

Contract Type Permanent

Hours of Work per Week 40 hours per week, with flexible options to work 37.5 or 35 hours per week, with salary adjusted pro rata.

Additional Benefits Hybrid working: 2–3 days per week in the office following the initial training period

Closing Date 08/07/2026

Ref No 2403

Documents

Role Profile
(Word, 30.75kb)

Do you want a role where your expertise can steady someone in their most difficult moment, and genuinely change the direction of their life?

Looking for work that goes beyond process, where your judgment and care make a real difference?

Ready for a role that blends home working with meaningful, supportive time in the office?

This goes beyond a standard customer service role.

You’ll handle complex, sensitive, and high-risk situations where there isn’t a clear path to follow, and where you’ll need to take ownership of how things move forward.

You’ll need to interpret complexity, read between the lines, manage emotion, and bring structure to situations that are often unclear.

It’s not just about solving the problem, it’s how you handle it, communicate it, and guide people through it that makes the difference.

About the Role

Known as Debt Advice Specialist internally, you’ll be the person colleagues turn to when a client’s situation requires a more considered, judgment-led approach. You’ll step in at critical points to remove barriers, stabilise circumstances, and guide clients toward safe, sustainable outcomes.

You’ll support clients across their full journey, from initial conversations and recommendations through to ongoing support, where situations are complex, sensitive, or don’t fit standard processes.

Alongside direct client work, you’ll provide expert guidance to colleagues through a Knowledge Line function, helping others navigate difficult scenarios with confidence.

You’ll work with some of the most vulnerable clients, applying strong judgment, emotional intelligence, and problem-solving to ensure the support provided is safe, appropriate, and consistent.

You’ll be based in our Leeds office with a hybrid approach, balancing home working with regular time together for collaboration, development, and connection. Your first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

What You’ll Be Doing

Day to day, you’ll:

Support clients facing complex or sensitive situations, offering clarity, reassurance, and expert guidance
Deliver full lifecycle debt advice, from fact-finding and income/expenditure assessments through to ongoing support
Step in to resolve challenging or atypical cases, identifying the root cause and unblocking progress
Provide trauma-sensitive support to clients experiencing distress or vulnerability
Manage high-risk or sensitive situations appropriately, including escalation where needed
Offer expert advice to colleagues via a Knowledge Line, supporting difficult or unusual scenarios
Work within governance and safeguarding frameworks, using judgment to flex processes where appropriate
Create tailored follow-up plans to support stability and progress
Maintain accurate records and use digital tools and systems to support decision-making
Contribute to continuous improvement by identifying patterns and opportunities to refine processes

Please note that the assessment centre will be held in person at our Leeds office w/c 13th July.

About You

You bring a calm, thoughtful approach to complex situations, combining empathy with strong analytical thinking. You’re confident making decisions in nuanced scenarios and take ownership of achieving the right outcome.

You don’t rely on having a clear script or defined path. You’re able to assess situations, make sense of complexity, and decide how to move things forward, using your judgment to decide how to move things forward.

You communicate clearly and adapt your style to the person in front of you, whether that’s a client in distress or a colleague needing guidance. You’re able to manage emotion, ask the right questions, and keep conversations focused and constructive, even in difficult situations.

You’ll thrive in this role if you’re motivated by:

Purpose — Work that genuinely matters, helping people move forward and achieve lasting outcomes.

Growth — Grow through meaningful work in an organisation that’s evolving.

Balance — Hybrid, flexible, and sustainable ways of working that support your wellbeing.

Belonging — A supportive, purpose-led team where you’re trusted, valued, and able to be yourself.

Experience supporting complex or vulnerable clients, working in regulated environments, or providing specialist guidance is valuable, but what matters most is your ability to apply sound judgment, work with care, and operate effectively in high-stakes situations.

Equality, Diversity & Inclusion

Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves.

We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we’re here to support you.

Apply Now

Refine Your Search

customer service representative jobs in headingley

Customer Service Specialist

Customer Service Advisor

Call Centre Representative

Customer Care Administrator

Customer Service Advisor

CSR (Customer Service Representative)

Product & Customer Support Officer

Customer Support Advisor

Customer Service Advisor

Customer Service Advisor - Projects

Customer Service Support Advisor

Customer Service Advisor

Client Service Advisor x 2

SME Customer Service Representative

Customer Service Advisor (Hybrid)

Customer Service Advisor (Hybrid) Day/Night

Rapid Response Customer Service Representative

Customer Service Advisor

Customer Service Assistant Over 18

Experienced Customer Service Agent

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