Service desk technician Work, Jobs in Heaton Moor, Gtm (with Salaries)

1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Customer service
- Organisational skills
- SharePoint
- Work from home
Quick apply
Service desk technician
Amiculum —Manchester
- Hybrid work
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
DB&T Service Desk Technician
Veolia ES (UK) Limited —Warrington
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
12d
Assistant Technician
Blackburn with Darwen Council —Blackburn with Darwen
- £25,583 - £26,824 a year
- Part-time
9d
Casual Technician
Blackburn with Darwen Council —Blackburn with Darwen
- £13.26 an hour
- Weekend availability
- Schematics
10d
Tech Support Apprentice (£19k - £23k)
APPRENTIFY GROUP —Salford
- £19,000 - £23,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
4d
Watch Repair Intake & Administration Coordinator
Postal Repairs UK Ltd —Altrincham
- £26,000 - £30,000 a year
- Full-time
- CRM software
- English
- Administrative experience
- Sick pay
Quick apply
14d
HVAC Service Technician - West Midlands
Trane Technologies —Bolton
- Weekend availability
- Maintenance
- Continuous improvement
- HVAC
- Life insurance
9d
Nail Technician
Eleganza Nails —Manchester
- From £12.71 an hour
- Part-time
- Social media management
- Front desk
- Communication skills
Quick apply
Technical Support Supervisor
IntelliPK Technology Services Ltd —Halifax
- £2,900 - £4,800 a month
- Full-time
- Windows
- Supervising experience
- Team management
- Health & wellbeing programme
- Referral programme
Quick apply
Nail Technician
Glav Spa Aesthetics Ltd —Rochdale
- Social media management
- Customer service
- Front desk
Quick apply
HVAC Service Technician - Unitary - Midlands Region
Trane Technologies —Bolton
- Weekend availability
- Maintenance
- Continuous improvement
- HVAC
- Life insurance
Care Navigator/Administrative Assistant
Oswald Medical Centre —Accrington
- £12.71 an hour
- Part-time
- Data entry
- Front desk
- Cleaning
- Free parking
- Annual leave
Quick apply
1d
HVAC Supervisor - Kent / Cornwall
City Facilities Management (UK) —Manchester
- £55,227.80 a year
- Full-time
- Computer literacy
- Business development
- Presentation skills
Self Employed Nail Technician
MOOi —Todmorden
- £20 - £30 an hour
- Weekend availability
- Customer service
- English
- Organisational skills
Quick apply
12d
Deputy Chief Electrician
ATG Entertainment Limited —Manchester
- £39,894 a year
- Full-time
- Maintenance

More jobs to discover

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1st Line Service Desk Technician
Cloud10 IT —Manchester
Advising customers appropriately and communicating regularly regarding open tickets. 1st line technical support, by email and telephone, to a client base of…
£27,000 - £32,000 a year
Quick apply
Service desk technician
Amiculum —Manchester
This role requires working in our city centre Manchester office for a minimum of 2 days per week and flexible hours to facilitate global support.

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service desk technician jobs near heaton moor, gtm

1st Line Service Desk Technician

Cloud10 IT -
Manchester

Quick apply

Job details

Permanent | Full-time
£27,000 - £32,000 a year

Benefits

Company pension
Work from home

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
MacOS Server
Customer service
Ticket management
Windows Remote Desktop
Remote access software
IT support
Ticket management systems
Organisational skills
SharePoint
Mac OS
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Active Directory

Full job description

Do you have a passion for technology? A strong can-do/will-do approach to working? Are you looking to join a growing, dynamic 5-star Google rated company to work with a friendly, skilled team where you will be well looked after and encouraged to learn, progress and grow within your role? If so, then please read on!

Who are Cloud10?

We are an Managed IT Service Provider proudly boasting excellent staff retention (average length of service 7 years!), and near 100% customer retention since 2007. Our team expertly delivers IT and cloud services to businesses predominantly across the North West. Services include onsite/remote support, private/public cloud hosted infrastructure including remote user desktop, cyber security, cloud technology projects, network management, and VoIP/unified telecoms solutions. We pride ourselves on the highest IT standards, excellent communication and fastest-in-industry problem resolution.

What is on offer?

Starting basic salary of £27k-£32k depending on experience
Full training and 1-to-1 mentoring
Microsoft qualifications
Opportunity for paid overtime
Monthly rewards from positive customer feedback - vouchers, days out, Deliveroo, treats etc
30 days holiday & company pension (additional days for length of service)
Working in modern offices in a converted mill in the City Centre with pool table, arcade machine and Switch+PS4+Meta Quest 3 in the break-out areas
15yrs established IT Technology company with outstanding staff retention and the opportunity to ‘make a difference’ by providing bespoke, customer-led IT solutions
Regular company social activities including Bowling at Wynwood Lanes, Alton Towers trip, Junkyard Golf, Bunny Jacksons Wings nights, team lunches etc.
Weekly Deliveroo lunch for all the team on dress-down Friday
Professional improvement/training allowances
Excellent, achievable career progression to 2nd and 3rd line support roles
Standard working hours are 8:30am to 5:30pm, Monday to Friday (1-hour lunch break)
Work from home Fridays option available once probation passed

What will you be doing?

This is a dynamic and challenging position for a 1st Line IT Support Technician in a busy role with a skilled and friendly team. You will be well looked after and encouraged to learn while progressing your technical and professional skills. It’s a very engaging role with lots of learning!

Main responsibilities will include…

1st line technical support, by email and telephone, to a client base of around 3000 users
Monitoring and updating the service desk ticket system
Diagnosing a variety of issues and performing first time fixes where possible
Advising customers appropriately and communicating regularly regarding open tickets
Hands-on working on hardware and system upgrades and migration projects
Escalating tickets to 2nd and 3rd Line where necessary
Working collaboratively with onsite technical team to assist with problem solving and onsite installations
Working on Windows 11, Mac OS, Windows Server, Microsoft 365 Apps & Services, Teams, SharePoint, Azure, Microsoft 365, Exclaimer, Networking, Microsoft Remote Desktop and a wide range of other technologies in time

What will you need?

Minimum 1yr experience providing IT Support, preferably within an MSP or fast-paced environment.
Experience of setup of and troubleshooting user issues with desktops/laptops/thin client hardware
A confident and friendly personality with a keen and professional approach to work
Passion and excitement regarding work with a self-motivated, can-do will-do attitude
Willingness to go the distance to get something done
Enthusiasm for learning and improving their skills and knowledge
Excellent organisational skills, be able to prioritise, finish what you start, manage time, document key actions and follow up
Strong troubleshooting skills and confident approach to remote and phone support
Great communication and customer service skills
Windows 11 and Microsoft Apps and Services knowledge
Knowledge of administering Windows Server an advantage
Experience of user setups including Active Directory and Microsoft 365

Cloud10 is committed to equal opportunities and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Reasonable adjustments are available throughout the recruitment process.

Please let us know if you require any reasonable adjustments during the recruitment process

Please apply with your up-to date CV for consideration.

Job Types: Full-time, Permanent

Pay: £27,000.00-£32,000.00 per year

Work Location: In person

Quick apply

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service desk technician jobs in heaton moor, gtm

1st Line Service Desk Technician