Job Overview
Role Summary:
To provide high-quality homecare services that support the rights of clients to live the lives they choose as far as they are able. As this is a new location, the Registered Manager will also play a key role in establishing the service locally, building referral pathways, developing new business opportunities and driving sustainable growth across the region. The Registered Manager is directly accountable to the senior management team and to the regulatory body for domiciliary care, the Care Quality Commission.
Responsibilities:
As Registered Manager, you'll be responsible for all aspects of the day-to-day operations within your defined location. You will be responsible for meeting national minimum standards of care issued by relevant bodies, while also taking an active lead in developing the new location, identifying opportunities for growth and supporting the organisation to build a strong presence in the region. In our location this is:
- Care Quality Commission (CQC) - the independent regulator of health and social care in England
To be successful in the role, you will need to have a genuine passion for delivering high standards of care and be committed to really making a difference to your client’s lives. You will also need to be able to demonstrate tenacity, drive and self-motivation.
Excellent communication skills are key to this role, and ideally, you will have some previous experience of managing a team. You will be responsible for monitoring, understanding, and managing the performance of your team in line with agreed KPI expectations to ensure targets are achieved.
Reporting to the Operational Director and working as part of the Empowering U team, this is a varied role involving regular contact with clients, their families, ICBs, local authorities, commissioners, CCG contacts where applicable, clinicians and community partners. You will be expected to develop strong professional relationships, raise awareness of the service and support the growth of new packages of care while ensuring competent carers deliver excellent care.
As registered manager, you will be responsible for developing and managing the packages of care for a range of clients with varying requirements, in and around your region, but you may also be required to support in other regions from time to time. This is an office-based role involving regular travel across your region.
Key tasks include:
- Lead the development of a new business stream in your defined location, including identifying referral opportunities, building local relationships and supporting sustainable growth
- Manage the day to day operations of the branch
- Create and deliver a local business development plan for the region, working with senior management to agree priorities, targets and reporting expectations
- Proactively engage with commissioners, local authorities, health professionals, community organisations and other referral partners to promote the service and generate new care package opportunities
- Monitor local market activity, service demand and competitor presence, using this insight to inform growth plans and service development
- Recruiting and inducting Support Workers / Carers
- Supervising and supporting your teams
- Attending regular meetings with your clients and CCG contacts
- Rota planning
- Spot checks & supervisions
· Incident management and investigation
· Providing regular reports and updates
- Ensure the delivery of quality, person-centred care
- Maintain the financial effectiveness of the service in your defined area
- Take responsibility for supporting revenue growth in the region by converting appropriate referrals into safe, well-planned and financially viable packages of care
- Chair meetings and deliver training
- Take on a visible leadership role
- Maintain quality standards and ensure health and safety compliance
- Liaise with and maintain partnerships with other local community organisations
- Represent the organisation at relevant local networking, partnership and stakeholder events to raise the profile of the new location
- Ensure any regulatory activity, such as personal care and administering medicines, is delivered within regulations
- Provide information, advice, and support to residents' families
- Take part in the escalation on call
As we also provide services to children you'll need to:
- Safeguard and promote the welfare of the children
- Ensure the quality of care provided is consistent with current legislation
- Liaise with local authorities as well as health and other professionals working with the children
- Manage child protection concerns and complaints
- Contribute to care planning, statutory case reviews and case conferences
- Support children's emotional and behavioural needs
Essential Attributes:
- Self-motivated and proactive.
- Dedication and a can-do approach.
- Proven leadership skills.
- Extremely responsible and organised.
- An excellent communicator.
- Strong problem-solving skills and ability to think outside the box.
- Impeccable attention to detail.
- Strong interpersonal and customer service skills.
- A keen team player.
- Ability to take initiative.
- The drive to learn and succeed.
- Reliable and Trustworthy.
- High integrity.
- Sound judgement.
- Flexible.
- Resilient.
- Commercially aware, with a strong commitment to business development, relationship building and continuous improvement.
- Excellent communication skills
- A passion for delivering excellent client service
- The ability to organise a busy workload and prioritise effectively
- The ability to work effectively both independently and as part of a team
- Proficiency in MS Office and be comfortable picking up systems quickly (experience of using SharePoint and People Planner would be advantageous)
- A full UK driving licence and access to your own vehicle
Candidates will also ideally hold an NVQ level 3 (or equivalent) in Health & Social Care or a related topic or be willing to study towards a level 5 or equivalent.
Pay: £35,000.00-£50,000.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
Application question(s):
- Do you have experience in launching a new service and developing new business?
Experience:
- Registered Manager: 3 years (required)
Work Location: In person
