Benefits manager Work, Jobs in Highgate, Gtl (with Salaries)

Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
11d
Band 8A Cancer Improvement Manager
Royal Free London NHS Foundation Trust —London
- £66,274 - £73,496 a year
- Full-time
- Flexible schedule
11d
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
9d
Counter Manager - Brent Cross
Benefit Cosmetics UK —London
14d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
4d
Office Manager
Outcomes First Group —Crouch End
- Up to £38,000 a year
- Monday to Friday
- Human resources
- Communication skills
- School
- Employee discount
22h
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Office Manager
INSIGHT SOLUTIONS —Ilford
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Supervising experience
- Team management
- Free parking
- Sick pay
Quick apply
3d
Project Manager - Office and Residential (new build and cut/carve) £50-65k plus benefits, London
Emerson Partners —London
- £50,000 - £65,000 a year
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
17h
Portfolio management
Ceto Talent —London
- £529.54 a day
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
- Profit sharing
- Work from home
Quick apply
2d
Client Success Manager - Fully Remote
Impact Clients —London
- £8,000 - £12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
Operations Manager
Your Apartment —London
- £44,000 - £55,000 a year
- Full-time
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
Deputy Service Manager
Change Grow Live —London
- £46,683.60 - £51,101.95 a year
- Management
- Communication skills
- Annual leave
- Employee assistance programme
4d
Events and Sponsorship Manager
Hammersmith & Fulham Council —Hammersmith
- £51,228 - £54,360 a year
Applications Support Manager
Business Systems —Southwark
- £60,000 - £70,500 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
4d
Office Manager
U & U Construction Ltd —Elstree
- £37,000 - £39,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Supervising experience
- Organisational skills
- Free parking
- Work from home
Quick apply
2d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
14d
Urgent & Emergency Care General Manager
Imperial College Healthcare NHS Trust —London
- £103,102 - £117,560 a year
- Full-time
4d

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Senior Customer Experience Manager

Macmillan Cancer Support -
London

Apply Now

Job details

Permanent
£55,000 - £61,000 a year
11 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Customer service
Continuous improvement

Full job description

Permanent
Full time (34.5 hours)we are open to a conversation about how you work these hours
Hybrid Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per a week in the office
Salary Range £55000 £ 61000 – benefits and recognition

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Reporting to the Head of Customer Experience, you will champion and improve the experiences of our supporters, one of our core external audiences. You will lead a team and have overall responsibility for customer experience planning and measurement, ensuring we best meet customer needs and our charitable objectives.

You’ll work with our insight team to build understanding of customers and audience segments, especially the needs of diverse communities and priority audiences. You’ll map the customer journeys and experiences across Macmillan, identifying how we can better meet customer needs, drive income and deliver excellent experiences. You’ll use this insight to develop strategies that drive continuous improvement and draw on your outstanding stakeholder skills to influence change and inspire teams to deliver excellent experiences for our customers.

As an experienced, inclusive line manager, you will role-model the Macmillan behaviours and be a true advocate of our values, showing heart, strength and ambition for the team and our customers.

About you?

The successful candidate will demonstrate:

Excellent customer journey planning and service design experience, across multiple channels and touchpoints

Excellent line management experience, with evidence of building committed, empowered and successful teams

Experience of developing strategies for improving the customer experience including retention methodologies and measuring effectiveness.

Experience navigating complex internal stakeholder environments, using exceptional influence and communications skills, and solid problem-solving to best meet customer needs, find solutions and drive culture change

Significant understanding of how to deliver exceptional branded experiences and improving customer service

Experience of briefing complex insight work and working with data and analytics to turn information into insight and insight into recommendations

Experience of facilitation/training/coaching

What we can offer you?

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days

Pension matched up to 7.5%

120+ learning and development offers, with access to external professional qualifications

Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm

Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: June 12th
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [email protected] for advice, or a conversation on reasonable adjustments.

Apply Now

Refine Your Search

benefits manager jobs in highgate, gtl

Senior Customer Experience Manager

Band 8A Cancer Improvement Manager

Programme Manager (Contract)

Counter Manager - Brent Cross

Relationship Manager

Senior Complaints Manager

Office Manager

Customer Service Manager

Office Manager

Project Manager - Office and Residential (new build and cut/carve) £50-65k plus benefits, London

Strategic Account Manager

Portfolio management

Client Success Manager - Fully Remote

Operations Manager

Deputy Service Manager

Events and Sponsorship Manager

Applications Support Manager

Office Manager

Senior Customer Success Manager - UK

Urgent & Emergency Care General Manager

I want to receive the latest job alerts for benefits manager in highgate, gtl

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