Customer support & client services Work, Jobs in Highwoods, Ess (with Salaries)

1st Contact Agent
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
Parts Support Assistant
Bartech Marine Engineering —Colchester
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
2d
Employee Support Officer
Giant Group —Chelmsford
- £24,750 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Transport Booking Administrator
Communities Together East Anglia —Stowmarket
- £13.60 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Free parking
- Flexible schedule
Quick apply
5d
Sales Coordinator
Ewals Cargo Care Ltd —Colchester
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
4d
Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Support Officer
Babergh and Mid Suffolk District Councils —Stowmarket
- £27,694 - £31,022 a year
- Part-time
- Hybrid work
- Employee assistance programme
Fleet Administrator
Pinnacle Group —Chelmsford
- £20,600 a year
- Hybrid work
- Administrative experience
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Scheduler & Permitter
M Group —Ipswich
- Communication skills
- Annual leave
- Employee assistance programme
Recovery Claims Handler
MPL Claims Management —Colchester
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
Quick apply
Customs Clearance Coordinator
Simarco —Ipswich
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
8d
People Assistant
Pinnacle Group —Chelmsford
- £25,000 - £26,000 a year
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Receptionist/Office Administrator
SEERS Medical Limited —Stowmarket
- From £25,600 a year
- Full-time
- Customer service
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
2d
Executive Secretary
Block Management UK Ltd —Sudbury
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Free parking
Quick apply
Internal Sales Executive
REXEL —Colchester
- Full-time
- Sales
- Annual leave
- Employee discount
Quick apply
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Operations Improvement Manager
M Group —Bury St. Edmunds
- £44,000 - £55,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Sales Negotiator
Move Plus —Colchester
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
Delivery Driver
Loomis UK —Colchester
- £14.06 - £15.06 an hour
- Overtime
- Driving
- Employee assistance programme
- Employee discount
Sales Project Manager / Personal Assistant to the Chief Operating Officer
Anchor Safety LLP —Ipswich
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
11d

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1st Contact Agent

Call Assist -
Colchester

Quick apply

Job details

Full-time
£10.85 - £12.71 an hour

Benefits

Annual leave
Company pension

Qualifications

GCSE

Full job description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us provide the very best service, we are looking for a 1st Contact Agent to join our Customer Service department in our Colchester office.

Job purpose

To deal with Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Main Tasks

Investigation and resolution of complaints over the phone to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.

The ideal candidate will have the following:

Ability to work under pressure using your own initiative.
Ability to discuss customer’s complaint with them via the phone, email and letter.
Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

Benefits

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
Opportunities for progression within the Company
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

Salary:

The salary is dependent on age:

16 to 20 - £10.85 p/h
21+ - £12.71 p/h

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Type: Full-time

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in highwoods, ess

1st Contact Agent

Parts Support Assistant

Employee Support Officer

Transport Booking Administrator

Sales Coordinator

Contact Centre Agent (Evenings and Weekends)

Customer Support Officer

Fleet Administrator

Scheduler & Permitter

Recovery Claims Handler

Customs Clearance Coordinator

People Assistant

Receptionist/Office Administrator

Executive Secretary

Internal Sales Executive

Helpdesk Administrator - Shifts

Operations Improvement Manager

Sales Negotiator

Delivery Driver

Sales Project Manager / Personal Assistant to the Chief Operating Officer

I want to receive the latest job alerts for customer support & client services in highwoods, ess

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