Customer experience coordinator Work, Jobs in Hinckley, Lec (with Salaries)

Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
4d
Warehouse Coordinator
Imperial International Ltd —Leicester
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Assembly
- First Aid Certification
Quick apply
7d
Customer Complaints Handler
Fix Auto UK —Leicester
- Full-time
- Microsoft Word
- Travel
- Data entry
- Free parking
- Work from home
Quick apply
1d
Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
- Annual leave
Quick apply
14d
Warehouse Trainer (Training Coordinator)
The Peninsular and Oriental Steam Navigation Company —Hinckley
- English
- Continuous improvement
- Organisational skills
Quick apply
5d
Sales & Account Coordinator
McHugs UK Ltd —Loughborough
- £26,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Spanish
- Business development
Quick apply
4d
Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Marketing and Communications Lead
Woodway Engineering Ltd —Coventry
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Employee assistance programme
Quick apply
8d
UPVC Parts Coordinator
The Window Doctor Care & Repair Service LTD —Hinckley
- £26,000 - £30,000 a year
- Full-time
- English
- IT
- In-person
- Free parking
Quick apply
Ocean Imports Coordinator
CEVALogistics —Ashby-De-La-Zouch
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Engagement Coordinator
Warrens —Crick
- Full-time
- Microsoft Word
- Computer literacy
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Housing Review Coordinator
Coventry City Council —Coventry
- £28,598 - £34,434 a year
- Continuous improvement
- Organisational skills
- Communication skills
Technical Assessor/Advisor
Elmhurst Energy Systems Limited —Lutterworth
- From £26,000 a year
- Full-time
- English
- In-person
- Teaching
- Health & wellbeing programme
- Work from home
Quick apply
4d
Business Operations Assistant
CityEnds —Birmingham
- £27,000 - £29,000 a year
- Overtime
- Hybrid work
- Databases
- Bachelor's degree
- No degree
- Health & wellbeing programme
- Gym membership
Quick apply
13d
Part-Time Property Maintenance Coordinator – Student Homes
Student Digs —Leicester
- £13.50 - £14.50 an hour
- Part-time
- Travel
- In-person
- Communication skills
Quick apply
12d
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Continuous improvement
- Organisational skills
Quick apply
10d
Customer Relations & Appeals Coordinator
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Communication skills
- School
- Annual leave
- Employee discount
5d
Business Administrator
MSX International —Warwick
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
6d
Sourcing Coordinator
AAH Pharmaceuticals —Warwick
- Communication skills
- Employee assistance programme
- Sick pay
17h

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customer experience coordinator jobs near hinckley, lec

Customer Experience Coordinator

BELFOR UK Ltd -
Tamworth

Quick apply

Job details

Permanent | Full-time
£28,126.40 a year
4 days ago

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Case record updates
Customer support
Customer interaction
Customer support experience (1–3 years)

Full job description

Reporting to the Business Support Team Leader, the Customer Experience Coordinator is responsible for providing administrative and operational support to the Customer Experience Department, ensuring the efficient progression of claims and delivery of an excellent customer experience. The role acts as a key point of contact for insurers, loss adjusters and policyholders, managing enquiries, processing claim documentation, and maintaining accurate records in line with insurer contractual requirements and company standards.

The postholder will be responsible for supporting the management and progression of Restoration and Reinstatement services, ensuring claims are handled efficiently, service levels are achieved, and work in progress is actively managed. They will utilise a range of insurer systems and portals to update claim information, prepare reports, and communicate effectively with internal and external stakeholders. The role requires the ability to work proactively, use initiative to progress claims, build confidence with customers, and contribute to the delivery of a high-quality, compliant and commercially effective service. The postholder will also be expected to adapt to changing business requirements, including the implementation of new systems and processes.

KEY OUTCOMES & RESPONSIBILITIES

Respond to and manage inbound telephone enquiries from insurers, loss adjusters, and policyholders, ensuring professional and efficient customer experience.
Process and distribute incoming emails to the appropriate regional teams in a timely manner.
Prepare, review, and complete reports using information provided by technicians, ensuring all documentation meets insurer contractual requirements, rates and within company standards
Consistently achieve agreed Service Level Agreements (SLAs) relating to reports and telephone response times.
Accurately enter, update, and process claim-related documentation, including insurer updates, equipment on-hire/off-hire activities, and progressing claims.
Utilise a range of insurer portals and systems, including CoreLogic (Cotality), Synergy, and 360, to add report and update claim information effectively.
Maintain accurate records and ensure all customer and claim information is updated promptly and in accordance with company procedures.
Responsibilities and duties may change and vary with the introduction of new IT system currently being implemented.
Ensure responsibilities specific to your role as detailed within BKH P001 Health & Safety Policy are complied with.
Any other reasonable management request.

Pay: £28,126.40 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in hinckley, lec

Customer Experience Coordinator

Warehouse Coordinator

Customer Complaints Handler

Inbound Customer Service & Booking Coordinator

Warehouse Trainer (Training Coordinator)

Sales & Account Coordinator

Technical Support & Customer Success Coordinator

Marketing and Communications Lead

UPVC Parts Coordinator

Ocean Imports Coordinator

Engagement Coordinator

Housing Review Coordinator

Technical Assessor/Advisor

Business Operations Assistant

Part-Time Property Maintenance Coordinator – Student Homes

Facilities Coordinator

Customer Relations & Appeals Coordinator

Business Administrator

Customer Insight Project Coordinator

Sourcing Coordinator

I want to receive the latest job alerts for customer experience coordinator in hinckley, lec

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