Administrative services manager Work, Jobs in Horsforth, Wyk (with Salaries)

Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
2d
Property Operations Assistant (Full Time)
Allsop Letting and Management —Leeds
- £30,000 - £34,000 a year
- Full-time
- In-person
- Office experience
Quick apply
Office Manager
Headingley Golf Club —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Programme Coordinator
West Yorkshire Combined Authority —Leeds
- £46,889 a year
- Full-time
- Administrative experience
- Analysis skills
- Project management
12d
Business Manager
Quantik —Leeds
- £45,000 - £55,000 a year
- Part-time
- CRM software
- Business development
- Human resources
- Annual leave
Quick apply
4d
Operations Administrator
Cranswick Gourmet Bacon —Middleton Park
- £1 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
2d
Event Logistics & Crew Coordinator
Universal Live Ltd —Keighley
- £25,500 - £27,000 a year
- Overtime
- Hospitality
- Microsoft Office
- Administrative experience
- Free parking
- Profit sharing
Quick apply
9d
Planning and Scheduling Manager
M Group —Leeds
- £42,000 - £49,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
3d
Operations Manager
Tough Water Solutions Ltd —Bradford
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
Customer Service Administrator
BTTG & Shirley Technologies —Leeds
- Up to £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Bereavement leave
- Life insurance
Quick apply
Administration Assistant
EQUANS —Leeds
- £27,230 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
2d
Accounts Executive
Rivendell Europe Ltd —Leeds
- £27,500 a year
- Full-time
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Life insurance
Quick apply
4d
Service Team Resource Planner
Brass Monkey Health —Wetherby
- £30,000 - £32,500 a year
- Full-time
- CRM software
- Administrative experience
- Electrical experience
Quick apply
Engineering Administration Assistant
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Profit sharing
5d
Administrative Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Continuous improvement
- Patient care
5d
People Coordinator
IMA —Leeds
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
Quick apply
Repairs Administrator
Yorkshire Housing —Seacroft
- £30,438 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
People Co-ordinator
Bradford Children and Families Trust —Bradford
- £37,280 - £39,152 a year
- Call to connect
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
Receptionist/Administrator
Leeds and York Partnership NHS Foundation Trust —Leeds
- £25,272 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Word processing
- Annual leave
- Work from home
1d
Junior Sales Executive
Infopro Digital Services Limited —Leeds
- Full-time
- Hybrid work
- CRM software
- Sales
- English
- Employee assistance programme
- Employee discount
Quick apply

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Customer Partnership Manager

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
2 days ago

Benefits

Cycle to work scheme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Management
English
Supervising experience
Continuous improvement
NVQ

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cu ing-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

As Customer Partnership Manager, you will take full ownership of the day-to-day performance of our frontline customer contact operation across telephony, email, live chat, administration and vehicle sourcing activity.

You will be accountable for ensuring service levels are consistently achieved, customer interactions meet quality standards, and operational performance supports the wider business.

This role is hands-on, performance-led and delivery-focused.

What you'll do

Full operational ownership of all inbound and outbound customer contact channels, ensuring SLAs and response times are delivered consistently.
Leading the frontline operation to ensure new hire and booking requests are processed accurately, efficiently and within agreed service levels.
Managing outsourced client relationships where Nexus delivers contact centre and sourcing services on their behalf, ensuring contractual SLAs, service standards and reporting requirements are consistently achieved, and client confidence is maintained.
Working alongside our planning manager, you will manage real-time performance across all channels — monitoring volumes, queue times, backlogs, productivity and utilisation — taking immediate corrective action where required.
Driving performance against key operational KPIs including:
Service Level & Abandonment
Response & Resolution Times
Average Handling Time
Productivity & Utilisation
Quality Customer Interactions
Accuracy of administrative processing
Outsourced Partner SLA & Quality Performance
Providing clear daily direction to our Customer Partnership Team Leaders and Rental Support Agents, setting priorities and reallocating resource to manage demand fluctuations.
Leading structured performance management through regular 1:1s, coaching and objective setting, addressing underperformance in line with Nexus policies and standards.
Acting as the operational escalation point for complex or high-impact customer issues, ensuring swift and professional resolution.
Maintaining strong oversight of administrative workflows to ensure accuracy, attention to detail and timely completion of all back-office activity.
Embedding a genuine “customer first” culture across the frontline team, ensuring every interaction reflects Nexus values.
Supporting recruitment, onboarding and ongoing development of frontline colleagues to build capability and resilience within the operation.
Driving continuous improvement across contact handling, admin processes and team performance, identifying trends and implementing practical solutions.

About you

Visible and present within the operation.
Data-led and commercially aware.
Clear, direct and consistent in your standards.
Comfortable representing Nexus in client-facing operational discussions.
Confident handling performance scrutiny.
Relentless in driving continuous improvement.

Desirable Experience

An experienced Contact Centre Manager with a background of developing successful teams.
Proven track record of coaching and developing teams within an understanding of coaching methodologies.
Great stakeholder management skills at all levels.
Customer Services NVQ level 3 / coaching qualifications.
Experience of the automotive / rental sector desire.
Strong understanding of forecasting, planning and MI tools.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance

Experience:

people management in a contact centre: 3 years (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

administrative services manager jobs in horsforth, wyk

Customer Partnership Manager

Property Operations Assistant (Full Time)

Office Manager

Programme Coordinator

Business Manager

Operations Administrator

Event Logistics & Crew Coordinator

Planning and Scheduling Manager

Operations Manager

Customer Service Administrator

Administration Assistant

Accounts Executive

Service Team Resource Planner

Engineering Administration Assistant

Administrative Manager

People Coordinator

Repairs Administrator

People Co-ordinator

Receptionist/Administrator

Junior Sales Executive

I want to receive the latest job alerts for administrative services manager in horsforth, wyk

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