Support coordinator Work, Jobs in Horsham, Wsx (with Salaries)

Customer Relations Co-ordinator
Saxon Weald —Horsham
- £33,349 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Customer Support Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Referral Coordinator
The Modality Partnership – Mid Sussex Division —Crawley Down
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
10d
Dental Booking Coordinator – Dental Experience Essential
Smiles LTD —East Grinstead
- £38,000 a year
- Full-time
- Microsoft Office
- Data entry
- Organisational skills
- Employee discount
Quick apply
4d
Partner Onboarding Coordinator
ELMOgroup —Horsham
- £32,000 - £34,000 a year
- Hybrid work
- AI
- Employee assistance programme
- Employee discount
Evening Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Care Coordinator
Heart2Heart Care Ltd —Crawley
- £16 - £22 an hour
- Part-time
- Microsoft Office
- Business development
- Recruiting
Quick apply
Planner
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Data entry
- In-person
- Free parking
- Employee discount
Quick apply
Lead Driver/Administrator
CPJ Field & Co —Uckfield
- £27,500 - £30,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- Organisational skills
- Annual leave
- Bereavement leave
Quick apply
11d
Personal Assistant and Team Coordinator
The Travel Division —Surbiton
- £35,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Gym membership
Quick apply
10d
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
Logistics Coordinator
Stoba Precision Technology —Henfield
- From £33,500 a year
- Full-time
- Forklift
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Marketing Coordinator
Canon Medical Systems Ltd —Crawley
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Marketing
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
1h
Payroll Coordinator
Active Prospects —Reigate
- £21,887.33 a year
- Part-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
5d
Facilities Coordinator
CBRE —Burgess Hill
- Full-time
- Maths
- Continuous improvement
- Communication skills
8h
Logistics Coordinator
Commodity Trader —Bolney
- £27,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
Patient Care Coordinator
Crystal Pathways —Brighton
- £25,420 - £30,000 a year
- Full-time
- Experience working with children
- Case management
- Data entry
- Store discount
- Employee discount
Quick apply
4d
Sales Support Coordinator
Jenoptik UK Ltd —Farnborough
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Databases
- Contracts
- Free parking
- Annual leave
Quick apply
18h
Encampments Coordinator
Brighton & Hove City Council —Hove
- £34,434 - £39,152 a year
- Full-time
- Presentation skills
- Communication skills
3d

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support coordinator jobs near horsham, wsx

Customer Relations Co-ordinator

Saxon Weald -
Horsham

Apply Now

Job details

Full-time
£33,349 a year
4 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Customer Relations Coordinator

37 Hours Per Week

£33,349 per annum

We're looking for a customer-focused and proactive Customer Relations Co-ordinator to join our Customer Experience team. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service, resolving complex issues and ensuring customers' voices are heard. You'll play a key role in managing complaints, gathering customer insight and helping drive service improvements across the organisation.

As a Customer Relations Co-ordinator, you'll investigate and respond to customer complaints and complex enquiries, ensuring concerns are handled fairly, empathetically and within agreed timescales. You'll work closely with colleagues across the organisation to identify solutions, improve customer experiences and support positive outcomes. You'll also help us learn from customer feedback, identifying trends and sharing insights that contribute to continuous improvement.

What you'll be doing

Investigating and responding to Stage 1 and Stage 2 complaints.
Managing complex customer enquiries and identifying practical solutions.
Supporting Housing Ombudsman investigations and responses.
Liaising with customers, representatives and designated persons throughout the complaints process.
Monitoring customer feedback and survey responses, following up where concerns are identified.
Supporting customers who may require additional assistance to raise or progress a complaint.
Identifying themes and trends from complaints and customer feedback.
Working collaboratively with teams across the business to improve services.
Supporting customer engagement activities and helping customers access online services where needed.

About you

We're looking for someone who can build positive relationships, communicate effectively and remain customer-focused when dealing with challenging situations. You will need:

Experience of handling customer complaints or resolving customer issues.
Strong communication skills, with the ability to produce clear and professional written responses.
The ability to investigate complex issues, analyse information and identify practical solutions.
A customer-focused and empathetic approach, with a commitment to delivering excellent service.
Experience of building positive working relationships with customers and colleagues.
Good organisational skills, with the ability to manage a varied workload and meet deadlines.
Confidence using Microsoft Office and other systems to accurately record and manage information.
A full UK driving licence and access to your own vehicle.

Why join us?

At Saxon Weald, you'll be joining an organisation that genuinely values its people and the difference they make to our customers. As well as a rewarding role where you can help improve customer experiences and services, you'll benefit from:

27 days annual leave plus bank holidays
Excellent employer pension contributions, matching 3x your contributions up to 12%
Life assurance of 4x annual salary
Annual BUPA cashback allowance on day-to-day medical expenses
Wellbeing benefits including employee assistance programme, gym discounts and Cycle to Work scheme
Long service loyalty awards, including additional annual leave
Hybrid working opportunities

DBS Checks

To ensure the safety of our vulnerable customers, this role is subject to a basic DBS check which will disclose details of any unspent cautions or convictions. We know that past incidents don’t always reflect who you are today, and we’ll carefully consider the details, including the nature of the conviction, the time that’s passed, and any positive changes you’ve made since then.

About Saxon Weald

Saxon Weald's purpose is to enable positive life chances by providing safe and secure homes. We are passionate about delivering an excellent customer experience and wish to employ great people who are committed to our values. We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire).

We’re dedicated to creating a fair, inclusive environment where everyone feels they can be themselves. We recognise the value that a diverse workforce brings, and the different perspectives that colleagues from a range of backgrounds can bring. We therefore especially encourage applications from those who may be underrepresented in our organisation, including people from minority ethnic backgrounds, and LGBTQIA+ individuals.

As a disability-confident employer, we are fully supportive of any workplace adjustments that can be made to our recruitment process to give you a fair chance at sharing your skills and experience with us. To discuss further, please contact [email protected]

We reserve the right to call candidates to interview or withdraw this vacancy at any time prior to the closing date if there is a good level of response. Therefore, we recommend you submit your application as soon as possible.

Apply Now

Refine Your Search

support coordinator jobs in horsham, wsx

Customer Relations Co-ordinator

Customer Support Coordinator

Customer Service Coordinator

Referral Coordinator

Dental Booking Coordinator – Dental Experience Essential

Partner Onboarding Coordinator

Evening Customer Service Coordinator

Care Coordinator

Planner

Lead Driver/Administrator

Personal Assistant and Team Coordinator

Facilities & Travel Coordinator

Logistics Coordinator

Marketing Coordinator

Payroll Coordinator

Facilities Coordinator

Logistics Coordinator

Patient Care Coordinator

Sales Support Coordinator

Encampments Coordinator

I want to receive the latest job alerts for support coordinator in horsham, wsx

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