Customer experience manager Work, Jobs in Horwich, Gtm (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Branch Manager
Screwfix —Wigan
- Up to £34,000 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Customer and Trading Manager - Convenience
Sainsbury's —Bolton
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
4h
Production Manager
Tayto Group Limited —Bolton
- £45,000 - £50,000 a year
- Full-time
- Management
- In-person
- Life insurance
Quick apply
General Manager - Liverpool
Gravity —Liverpool
- £62,460 a year
- Weekend availability
- Management
- Organisational skills
- IT
- Employee discount
8d
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Store Manager
Aldi —Chorley
- £52,910 - £69,000 a year
- Annual leave
Customer Service Team Leader
William Hill —Bolton
- £27,941.96 a year
- Temporary
- Customer service
- Supervising experience
- Employee discount
6d
Area Manager
Lidl —Burnley
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Team Leader
EG On The Move Ltd —Bolton
- £13.40 an hour
- Part-time
- Bakery
- Employee discount
Quick apply
14d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
13d
Operations Manager
Aspens —Liverpool
- £50,000 - £55,000 a year
- Hospitality
- Computer skills
- Leadership
- Annual leave
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
Deputy Manager
Home Bargains —Leigh
- £37,020 a year
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Duty Manager
Iceland —Bolton
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager - Customer Services Business Operations
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
4d

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customer experience manager jobs near horwich, gtm

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

customer experience manager jobs in horwich, gtm

Head of Customer Experience

Customer Service Manager

Branch Manager

Customer and Trading Manager - Convenience

Production Manager

General Manager - Liverpool

Operations Manager

Store Manager

Customer Service Team Leader

Area Manager

Foodhall Department Manager

Team Leader

Assistant General Manager-Experience & Innovation

Operations Manager

CRM Manager

Guest Experience, Marketing & Partnerships Manager

Deputy Manager

Duty Manager

Customer Experience Manager

Senior Manager - Customer Services Business Operations

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