Customer experience coordinator Work, Jobs in Hounslow, Gtl (with Salaries)

Client Support Coordinator
SilverDoor Ltd —Chiswick
- Up to £28,000 a year
- Full-time
- In-person
- Communication skills
- Hotel experience
Quick apply
14h
Customer Service Coordinator
Dangerous Goods International —Hounslow
- From £25,420 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
2d
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
Guest Service Coordinator - Thursday - Monday Role 2026
Nomad Temporary Housing —Vauxhall
- £25,000 - £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- CRM software
- Hospitality
Quick apply
Sales and Administration coordinator
OJ Water Solutions —London
- From £30,000 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
- Free parking
Quick apply
Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
2d
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
Full Time Coordinator, Flight Operations, London LHR
American Airlines —London
- Weekend availability
- Bachelor's degree
- Conflict management
- Organisational skills
3d
Customer Experience Coordinator
Johnson Controls —Sunbury
- Full-time
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Recruitment Coordinator (12 months FTC)
ITV —London
- £30,000 - £35,000 a year
- Full-time
- Google Suite
- Writing skills
- Databases
2d
Fleet Coordinator
THE OUT —Shepherd's Bush
- £30,000 - £30,500 a year
- Weekend availability
- Administrative experience
- Communication skills
- Time management
- Free parking
- Employee discount
Quick apply
4d
Property Co-Ordinator
Pinnacle Group —London
- £28,000 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Business Lounge Coordinator
Rapport —London
- £35,504 a year
- Full-time
- Microsoft Outlook
- Front desk
- Guest services
- Employee assistance programme
Travel Coordinator
Kebeco Travel and International Services —London
- £2,600 - £3,000 a month
- Full-time
- Hospitality
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
5d
Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
10d
Premium Experience Coordinator (FTC)
Formula E —London
- £30,800 - £33,000 a year
- Hybrid work
- Travel
- Organisational skills
- Store discount
- Annual leave
7d
Operations Coordinator Monday to Friday
Crane Worldwide UK Limited —Middlesex
- Monday to Friday
- Microsoft Word
- Writing skills
- Organisational skills
1d
Member Experience Coordinator- Brazilian Jiu-Jitsu Academy
Valour Jiu-Jitsu HQ —London
- £14 an hour
- Part-time
- Customer service
- Salesforce
- English
Quick apply
14d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Patient Services & Sales Coordinator – Evening Reception
Clearcut Physiotherapy Ltd —Kensington and Chelsea
- £25,420 - £27,000 a year
- Part-time
- Sales
- Computer literacy
- Hotel
- Gym membership
Quick apply
10d

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customer experience coordinator jobs near hounslow, gtl

Client Support Coordinator

SilverDoor Ltd
Chiswick

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
14 hours ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Process improvement
Complaint handling
Customer interaction
Outbound calling
Sales and customer service experience
Communication skills
Hotel experience

Full job description

Basic Salary £28,000 plus £300 OTE per month

The Client Support Coordinator is responsible for progressing enquiries from first contact through to confirmed booking, then supporting the reservation through key stages with clear, accurate updates.

Success in this role depends on consistently hitting service levels (SLAs), enquiry conversion, and maintaining high quality in quoting, booking and communication. The role is expected to be proactive, solutions-focused and highly organised, with strong ownership from start to finish.

A key expectation is that the telephone is the preferred method of communication when it will move the enquiry forward faster, build rapport or personalise service, particularly for availability checks, rate negotiation, needs analysis on incomplete enquiries, and follow-up with customers.

1) Enquiry handling, qualification and conversion (SLAs)

· Respond to new enquiries promptly via email and phone, meeting response targets and SLAs.

· Conduct needs analysis to understand key requirements (location, budget, dates, stay purpose, preferences, policies and any must-haves) and confirm any missing information.

· Own the enquiry through to booking where appropriate, maintaining momentum through structured follow-up and objection handling (availability, price, approvals and timing).

· Always be available to take calls, ensuring calls are answered within 3 rings ad with a warm, professional greeting in line with the company policy

2) Solution matching using Synergy by SilverDoor and market knowledge

· Use Synergy by SilverDoor as the starting point, where possible, for recommendations and build choice across a relevant set of options that best matches the customer’s needs.

· Apply industry knowledge to identify the ‘perfect match’ and explain clearly why each option is suitable, highlighting benefits and differentiators.

· Ensure each quote is positioned around value: what meets the brief, what is flexible, and what the customer gains.

3) Phone-first execution and rate negotiation

· Use the telephone as the preferred method to speed up conversion and deliver a personal service.

· Call property partners/suppliers to confirm availability, clarify details and negotiate rates/terms where possible.

· Highlight negotiated savings in customer communications (e.g., improved rates, added value, flexible terms) and document outcomes clearly.

· Follow up key conversations in writing, keeping records accurate and audit-ready.

4) Quoting, reservation administration and attention to detail

· Prepare accurate, professional quotes and reservation paperwork in line with SilverDoor standards.

· Manage reservation admin tasks including amendments, extensions, cancellations, check-in information and documentation, ensuring data quality across systems.

· Maintain clean notes and statuses so enquiries can be picked up seamlessly by the wider team as part of follow-the-sun workflows.

5) Issue management and customer care

· Resolve day-to-day issues and minor complaints quickly and professionally, setting expectations and keeping the customer informed.

· Escalate early when service delivery is at risk, or when the case is complex, urgent or commercially sensitive.

6) Team contribution and continuous improvement

· Work closely with Client Consultants and Senior Client Consultants to prioritise workload, share updates and support team SLAs.

· Strive to be productive in your work and always be proactive informing managers when you have capacity to take on more.

· Contribute to improving templates, processes and knowledge bases to increase speed, quality and conversion.

Requirements:

Skills/Experience:

· Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable).

· Confident using the phone for outbound and inbound customer conversations, including needs analysis and structured follow-up.

· Ability to negotiate or influence outcomes (rates, terms or solutions) and articulate value clearly.

· Strong written communication and attention to detail; able to produce accurate quotes and keep systems and reservation data up to date.

· Organised and comfortable handling multiple enquiries at pace while maintaining quality and consistency.

Behavioural Expectations:

· Commercial and customer-first - curious about needs, focused on finding the best match, and confident in positioning value.

· Phone-first and proactive - uses calls to progress enquiries, negotiate where possible, and deliver a personal service.

· Resilient and ownership-led - follows up, overcomes objections, and escalates early when service delivery is at risk.

· Team-minded and reliable - keeps systems updated, communicates clearly, and contributes to shared SLAs and targets.

Pay: Up to £28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in hounslow, gtl

Client Support Coordinator

Customer Service Coordinator

Facilities & Travel Coordinator

Guest Service Coordinator - Thursday - Monday Role 2026

Sales and Administration coordinator

Contract - Customer Relations Coordinator

Workplace Operations Coordinator - London

Full Time Coordinator, Flight Operations, London LHR

Customer Experience Coordinator

Recruitment Coordinator (12 months FTC)

Fleet Coordinator

Property Co-Ordinator

Business Lounge Coordinator

Travel Coordinator

Call Handler/ Administrator

Premium Experience Coordinator (FTC)

Operations Coordinator Monday to Friday

Member Experience Coordinator- Brazilian Jiu-Jitsu Academy

Airport Services Duty Supervisor - London Heathrow

Patient Services & Sales Coordinator – Evening Reception

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