Customer experience manager Work, Jobs in Hursley, Ham (with Salaries)

Motor Team Sales Executive
Impact Call Centre Ltd —Romsey
- Up to £29,000 a year
- Full-time
- Sales
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
13d
Service Advisor- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £28,571 - £38,171 a year
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
6d
General Manager
Olive By Nicholas James —Romsey
- £37,500 - £45,000 a year
- Full-time
- Inventory control
- Customer service
- Merchandising
Quick apply
18h
Referrals and Workflow Coordinator (Hybrid)
Midhurst Clinical Therapeutic Services —Salisbury
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
9d
Manager
RKC, casa lets —Southampton
- £60,000 a year
- Full-time
- Management
- Administrative experience
- Driving
- Store discount
- Employee discount
Quick apply
Area Manager
Lidl —Andover
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Category Insight Manager
B&Q —Eastleigh
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Data analysis skills
- Annual leave
- Employee assistance programme
Customer Proposition Development Manager
B&Q —Eastleigh
- £62,000 - £75,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
General Manager
Thomas Franks Ltd —Winchester
- £55,000 a year
- Full-time
- Customer service
- Preschool
- Team management
- Free parking
- Employee assistance programme
Quick apply
Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
General Manager - Live in Studio
Westgate —Winchester
- Up to £48,000 a year
- Full-time
- Customer service
- Team management
- Recruiting
- Employee discount
Quick apply
8d
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Business Development Manager
BBC Coffee Limited —Southampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- ERP systems
Quick apply
6d
Entry Level Sales Executive *All Training Provided*
Kynex —Fareham
- £26,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- No experience needed
- Free parking
- Annual leave
Quick apply
12d
ZARA SOUTHAMPTON VISUAL MERCHANDISER
INDITEX —Southampton
- Full-time
- Customer service
- Merchandising
- Organisational skills
Quick apply
Sales - Sales Advisor - UK
New Look —Eastleigh
- Part-time
- Customer service
9d
Operations Manager
Agamemnon Housing Association Limited —Portsmouth
- £32,233.67 a year
- Part-time
- Hybrid work
- Continuous improvement
- Team management
- Communication skills
- Sick pay
Quick apply
14d
Hotel Duty Manager
Premier Inn —Winchester
- Up to £13.86 an hour
- Full-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
11d

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customer experience manager jobs near hursley, ham

Motor Team Sales Executive

Impact Call Centre Ltd -
Romsey

Quick apply

Job details

Permanent | Full-time
Up to £29,000 a year
13 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Employee discount
Referral programme
On-site parking

Qualifications

Sales persuasion
Vehicle service booking
Customer service call handling
Inbound customer enquiry call handling
Personal upselling recommendations
Sales
Computer literacy
Email software
Appointment booking and call handling
Telesales
Computer skills
Customer interaction
Outbound calling
Sales and customer service experience
Add-on sales

Full job description

About Impact limited

Impact Call Centre Ltd is a friendly, professional and diverse business providing outstanding outsourced solutions for companies that require our expertise. We have consistent and sustained company growth which has created several exciting career opportunities for people who want to share in our success. This is a great place to work and we recognise our people as our greatest asset, we are trusted partners of our clients, the right attitude is everything and customer focus is a must.

The Motor Sales team is a fast moving environment with a mixture of inbound and outbound calls to existing customers. Using dynamic technology, we make bookings for services, MOT’s, investigations, manufacturer recalls and other ad hoc reasons. This team is at the forefront of delivering significant value to our clients and great service to their customers. This is a role that really enhances sales skills and rewards achievement.

If you want to develop your skills in sales, then please look at the job specification below.

Key Responsibilities:

Upselling and cross selling on every opportunity presented in order to increase revenue
Identify and maximise bookings opportunities through fact finding/service and vehicle detail checking and, where appropriate, use special promotions to secure returning customers bookings
Use your high standards of service skills to influence customers to make bookings decisions in advance of dates required
Support customers with all of their motor related needs by using in depth product knowledge to best present the services available and maximise different booking opportunities
Place customer bookings and resolve all customer enquiries at first point of contact efficiently
Record all customer contact details by telephone using a variety of client systems adhering to mandatory compliance regulations ensuring accuracy and attention to detail at all times
Predominantly inbound calls but warm dialling to outbound customers is also a key part of the success of this role
Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
Take ownership of personal development and performance
Vital to work as a team in a fast paced target driven environment whilst also taking responsibility for your own self-management and work ethic

Core Competencies:

Successful candidates must demonstrate our core competencies. The consistency with which they are applied defines our staff grades:

Effective communication - Can communicate effectively, both verbally and in writing. Can use listening and questioning techniques to make sure that they understand what is going on and can effectively transfer ideas and information
Customer focus - Can provide a high level of service to customers. Has an active commitment to providing a service to all key client and customer group
Work as part of a team - Can work co-operatively with team members and colleagues making positive and constructive contributions
Respect for equality and diversity - Considers and shows respect for the opinions, circumstances and feelings of colleagues and members of the public, no matter what their position, background, circumstances, status or appearance
Problem solving - Gathers enough relevant information to understand specific issues and events. Uses information to identify problems and draw logical conclusions. Makes good decisions
Resilience -Shows reliability and resilience in difficult circumstances. Remains calm and confident, and responds logically and decisively in difficult situations
Persuade and influence - Demonstrates the benefits of the product through recognising the customers’ needs and presenting information that allows the customer to make an informed decision on the benefits offered

Person specification

Sales experience gained within a call centre environment or from other sales roles preferable but not essential
Confident and able to communicate effectively
Target and results driven and able to close a sale plus objection handling skills
Work as part of a team, support colleagues and promote a positive team spirit
Passion for people and customer service
Good IT skills including use of e-mail and Microsoft products
Punctual, flexible and reliable

Development:

Full support and ongoing training from our coaching and training teams
Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers
We actively promote from within, supporting staff to be our next team leaders, coaches and managers

Hours:

Full time 40 Hours a week - 5 days a week including Saturday working - flexible shifts to be discussed at interview.

Benefits

£26,436.80 per annum - OTE £29,000+
Career progression and extensive on-going training and development
Apprenticeship Diploma qualifications available
29 days holiday accruing to 33 days based on service including bank holidays
Company Pension scheme after qualifying period
Free on-site parking or short walk from train station on mainline services
Staff discount on products
Modern offices using the latest technologies
Casual dress code

- Successful applicants will be subject to a basic criminal record check -

Job Types: Full-time, Permanent

Pay: Up to £29,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking
Referral programme

Application question(s):

Please confirm you are based in the Romsey/Southampton local area as this role is office based.
Please tell us about your passion for sales.
Are you available to work 1 in 2 Saturdays?

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in hursley, ham

Motor Team Sales Executive

Service Advisor- Harwoods Southampton Audi

General Manager

Referrals and Workflow Coordinator (Hybrid)

Manager

Area Manager

Category Insight Manager

Customer Proposition Development Manager

General Manager

Complaints Officer

General Manager - Live in Studio

Customer Service Team Manager

Capture Manager

Business Development Manager

Entry Level Sales Executive All Training Provided

ZARA SOUTHAMPTON VISUAL MERCHANDISER

Sales - Sales Advisor - UK

Operations Manager

Hotel Duty Manager

Resolution Team Lead

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