duty manager Work, Jobs in ilkeston, dby (with Salaries)

Duty Shift Manager (Days) - Derbion
Savills Management Resources —Derby
- £41,080 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Duty Manager
Iceland —Nottingham
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
10d
Household Manager & Personal Assistant
Derma Direct —Attenborough
- £35,000 - £45,000 a year
- Full-time
- Cooking
- Hotel
- Administrative experience
Quick apply
6d
Senior Duty Manager
Leisure Solutions Community Trust —Mansfield
- £34,000 - £36,000 a year
- Full-time
- Customer service
- Supervising experience
- First Aid Certification
- Employee assistance programme
- Gym membership
Team England Co-ordinator (part-time)
Angling Trust —Ilkeston
- £28,000 - £32,000 a year
- Part-time
- Communication skills
Farm Park Assistant
Bluebell Dairy Ltd —Derby
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Venue Manager
Admiral Slots —Nottingham
- £30,051 a year
- Weekend availability
- Customer service
Quick apply
Programme Manager
Mediq —Castle Donington
- £70,000 a year
- PMP
- Project management
- Communication skills
- Employee assistance programme
- Sick pay
8d
Research Involvement and Inclusion Manager
Nottingham University Hospitals NHS Trust —Nottingham
- £49,387 - £56,515 a year
- Weekend availability
- Microsoft Powerpoint
- Communication skills
8d
Ambition Derby Hub Team Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Academy Kit and Equipment Coordinator
Derby County Football Club —Derby
- Full-time
- English
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Duty Manager
LKQ Corporation —Derby
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
14d
CFR Dispatch Coordinator - Nottinghamshire
East Midlands Ambulance Service NHS Trust —Nottingham
- £28,392 - £31,157 a year
- Full-time
- Leadership
- Communication skills
2d
Hub Manager
DO TALK WRITE Ltd —Nottingham
- £30,000 - £32,000 a year
- Full-time
- Working with children
- Team management
- In-person
Quick apply
3d
Practitioner (Secure Accommodation)
Nottinghamshire County Council —Nottingham
- Weekend availability
- IT
- Communication skills
- Annual leave
8d
Duty Manager
Nuffield Health —Nottingham
- Up to £28,037.79 a year
- Full-time
- Communication skills
- Employee discount
- Gym membership
Floating Supervisor / Bar Manager for the Reddington Pub Group
Reddington Pub Company Ltd —Nottingham
- £35,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
5d
Duty Manager
The Beefy Boys —Nottingham
- £13.25 - £13.75 an hour
- Full-time
- Restaurant
Quick apply
5d
Service Manager - Elective Orthopaedics
Nottingham University Hospitals NHS Trust —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Management
- Administrative experience
- Leadership
8d
Duty Manager/Supervisor
Jump Giants —Loughborough
- From £26,500 a year
- Full-time
- Hospitality
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
13d

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Duty Shift Manager (Days) - Derbion

Savills Management Resources -
Derby

Apply Now

Job details

£41,080 a year
9 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Computer literacy
Facilities management
Microsoft Office
Administrative experience
SIA
NVQ

Full job description

Purpose of the Role

The purpose of the duty shift manager role is to take responsibility for operational delivery at the Derbion Shopping centre in line with our objectives of delivering the best customer experience at the centre.

As part of a team of duty managers with full operational responsibility for the delivery of exceptional customer service standards, you will have direct line management responsibility for teams including, but not restricted to, cleaning, customer services and security

Key Responsibilities

You will be a result driven people manager with the ability to adapt to a fast-paced changing environment. You will proactively champion brand initiatives through clear communication, coaching and engagement with the delivery teams. Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times. The role will suit candidates who enjoy managing “from the floor” and not from a desk
You are to promote our operational focus on compliance, communication, consistency and collaboration in all you deliver.
To support Derbion’s corporate responsibility objectives including personal support to community projects and activities.
Delivering a safe, clean, and attractive environment for customers, retailers, and team members, ensuring all the building and malls and car parks are fit for purpose.
Ensure daily quality audit checks are completed in line with agreed schedules.
Maintain regular contact with centre management team and deal with any issues efficiently and in a professional manner.
Ensure full and active participation in the daily huddles and departmental briefings from your team.
Communicate relevant and business critical information and objectives to the team.
Ensure all team members adhere to Derbion’s appearance guidelines always whilst on duty.
Provide team support, coaching, development, and training including toolbox training.
Manage local HR related issues and assist with HR administration, including performance reviews, performance management and absence reporting.
Work in partnership with HR to ensure compliance with employment legislation and best practice and ensure HR procedures are always adhered to.
Check absence, overtime, and complete timesheets for payroll to administer.
Ensure the effective management of stock in line with operational requirements.
Undertake regular retailer tenant visits to maintain positive working relationships, gain constructive feedback and provide support and assistance.
Ensure mall trading clients are operating within Derbion’s guidelines.
Induct new retailers and managers (as required), ensuring adherence with centre based policies and lease requirements.
Engage and respond to customer complaints and provide feedback to comments.
Lead in the co-ordination of emergency situations and crisis management to ensure business continuity is retained.
Ensure all accident and incidents are reported and recorded correctly.
Identify centre improvements and ensure ideas are escalated through correct channels.
Manage and ensure compliance with all aspects of health and safety / quality assurance / environmental requirements across the centre.
Ensure compliance with security requirements as set down by the Security Industry Authority (SIA).
Ensure security standards are maintained in accordance with the assignment instructions and SOP’s.
Ensure environmental standards are maintained in accordance with assignment instructions and SOP’s.
Manage all subcontracted and brought in services for cleaning and security.
Develop strong relationships with marketing and the wider support teams to support the delivery of quality events.
Provide duty management cover on rotational basis and act as the responsible person at the centre for all escalation points where applicable for the centre.
Ensure the effective use of equipment and materials. Monitor the use of materials and order stocks as necessary.
Report all defects in the centre through the appropriate channels making sure they are followed up and checked.
Responsibility for cash handling and management of lost property when required.

Skills, Knowledge and Experience

Person specification

Excellent customer service skills, with previous experience of dealing with internal and external clients
Polite, professional, articulate, outgoing and a confident communicator (both written and verbally)
A high level of interpersonal skills and a willingness to work as part of a team collaborating with both the local team and relevant head office departments.
Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
Adaptable and flexible whilst working in a busy multi skilled office environment
Excellent attention to detail and presentation
Understanding the need for confidentiality when dealing with both internal and external information

Qualifications & experience:

Essential:

Computer literate in Microsoft Office applications, skills in Excel, Word and PowerPoint are of particular importance
Experience of working in an administrative environment
Experience of managing large teams, across a variety of disciplines including security, cleaning, and customer services.
Experience gained at supervisory/management level for 2+ years.
Experience in organising rotas and working patterns.
Experience in a similar fast-paced customer facing environment.

Desirable:

Previous experience working for a company in the facilities, retail, and hospitality sector recognized as an employer of choice or striving to obtain employer of choice status.
Knowledge of facilities management operations.
IOSH qualified.
SIA non-front-line licence.
BICS qualified.
BIFM membership.
ILM NVQ or equivalent.

Working Hours - 42 hours – 4 on 4 off

Salary - £41,080.00

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

duty manager jobs in ilkeston, dby

Duty Shift Manager (Days) - Derbion

Duty Manager

Household Manager & Personal Assistant

Senior Duty Manager

Team England Co-ordinator (part-time)

Farm Park Assistant

Venue Manager

Programme Manager

Research Involvement and Inclusion Manager

Ambition Derby Hub Team Lead

Academy Kit and Equipment Coordinator

Duty Manager

CFR Dispatch Coordinator - Nottinghamshire

Hub Manager

Practitioner (Secure Accommodation)

Duty Manager

Floating Supervisor / Bar Manager for the Reddington Pub Group

Duty Manager

Service Manager - Elective Orthopaedics

Duty Manager/Supervisor

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