Business support manager Work, Jobs in Invergordon, Hld (with Salaries)

Service & Aftercare Manager
ERG Scotland Ltd —Invergordon
- From £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
10d
Operations Manager
Ecosystems Technologies Ltd —Invergordon
- From £37,500 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
General Manager
Glen Mhor Hotel & Uilebheist Brewery and Distillery —Inverness
- £60,000 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Free parking
- Employee discount
Quick apply
Site Manager
Binn Group —Inverness
- £50,000 - £60,000 a year
- Full-time
- Management
- Administrative experience
- IT
- Free parking
- Referral programme
Quick apply
Production Administrator
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Alness
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Finance & Admin Manager
Ardgay Game Factory —Ardgay
- £45,000 - £55,000 a year
- Full-time
- Accounting
- In-person
Quick apply
1d
Engineering Manager
Loch Duart Ltd —Dingwall
- Full-time
- Management
- Maintenance
- Programmable logic controllers
- Annual leave
- Life insurance
Quick apply
6d
Payroll & HR Administrator
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Alness
- Overtime
- Microsoft Excel
- ERP systems
- Microsoft Office
- Sick pay
1d
Production Operative
Ecosystems Technologies Ltd —Invergordon
- From £13.45 an hour
- Full-time
- Power tools
- Construction
- Hand tools
Quick apply
HSE Adviser
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Nigg
- Full-time
- Communication skills
Regulation Manager
SSE —Inverness
- £58,100 - £87,100 a year
- Analysis skills
- Leadership
- Communication skills
- Employee discount
- Gym membership
10d
Finance Administrator
Ardgay Game Factory —Ardgay
- £25,000 - £30,000 a year
- Full-time
- QuickBooks
- IT
- In-person
Quick apply
1d
Voluntary Services Co-ordinator
Highland Hospice —Inverness
- £29,103 - £31,409 a year
- Full-time
- Microsoft Office
- Administrative experience
- Hospice
- Annual leave
- Employee assistance programme
Joiner
Ecosystems Technologies Ltd —Invergordon
- From £16.50 an hour
- Full-time
- Carpentry
- Driving
- Power tools
Quick apply
Business Support Administrator
Tilhill Forestry —Inverness
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
5h
Relief Customer Service Assistant
High Life Highland —Alness
- £14.12 an hour
- IT
Lead Consents & Environment Manager
SSE —Inverness
- £58,100 - £87,100 a year
- No degree
- Employee discount
- Gym membership
9d
Assistant Project Manager
Power T&D —Alness
- Full-time
- Hybrid work
- Data analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Life insurance
Quick apply
Senior Project Manager
SSE —Inverness
- £58,100 - £87,100 a year
- Full-time
- Management
- Project management
- No degree
- Employee discount
- Gym membership
Land Manager
SSE —Inverness
- £64,085 - £76,425 a year
- Employee discount
- Gym membership
7d

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business support manager jobs near invergordon, hld

Service & Aftercare Manager

ERG Scotland Ltd
Invergordon

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
10 days ago

Benefits

On-site parking

Qualifications

Driving Licence
Management
Customer service
Upselling
English
Microsoft Office
Driving
Communication skills

Full job description

Service & Aftercare Manager

The successful applicant to the Service & Aftercare Manager position will lead and develop the company's aftercare and remedial services department for our uPVC windows, doors, conservatories, and home improvement products.

While maintaining excellent customer service and ensuring remedial issues are resolved efficiently, the successful candidate will also be responsible for transforming the aftercare function into a commercially successful department. This will include:

Correctly differentiating between genuine warranty claims and claims that fall outside of guarantee, and identifying & selling chargeable repair opportunities
Generating revenue from existing customers, via aftercare services and additional quotations
Improving operational efficiencies & reducing warranty remedial costs
Supporting the growth of the aftercare department through proactive customer engagement, alongside Installations Manager[s] & Business Support Manager

The role requires a commercially minded individual, who can balance customer satisfaction with business performance, helping to maximise the value of our existing customer base, while maintaining the company's reputation for quality and service.

Key Responsibilities

Efficiently manage the company’s existing aftercare/remedial department & service engineer[s].
Manage and maintain the remedial booking process, ensuring that all warranty claims are dealt with in a timely manner.
Develop and implement strategies to transform the aftercare department into a long-term profitable business function.
Identify opportunities for chargeable repairs, upgrades, replacements, maintenance work, and additional home improvement products.
Generate quotations for chargeable remedial works and small works projects.
Work closely with the sales and installations teams to identify opportunities for repeat business and customer referrals.
Work with Installations & Warehouse Managers to identify opportunities to reduce the rate of remedial calls required on new installations.
Work alongside senior management team to create and develop potential aftercare packages, maintenance programmes, and service offerings.
Monitor and improve departmental profitability through effective planning, cost control, and resource utilisation.
Analyse service data to identify trends, recurring issues, and opportunities to reduce warranty and remedial costs.
Ensure engineers maximise productive time and identify profitable opportunities whilst attending customer properties.
Develop processes to convert customer service interactions into revenue-generating opportunities without compromising customer satisfaction.

Required Skills & Experience

Essential

Excellent customer service and communication skills.
Ability to manage multiple cases and prioritise workloads effectively.
Strong organisational and problem-solving abilities.
Competent with Microsoft Office Suite.
Full UK driving licence.

Desirable

Experience within the uPVC windows, doors, conservatories, or home improvement industry.
Knowledge of installation processes and common product-related issues.
Experience managing a profit centre, service department, or aftercare function.
Experience producing quotations and managing small works projects.
Understanding of customer retention, upselling, and relationship management.

KPI Measures

Total number of generated and outstanding warranty remedial claims.
Gross profit generated by the aftercare department.
Chargeable works conversion rate.
Value of additional works secured from existing customers.
Measurable reduction in warranty and remedial costs.
Customer satisfaction and repeat business rates.

Pay: From £35,000.00 per year

Benefits:

On-site parking

Application question(s):

Are you based in the Highlands area, and able to attend work in person at our offices in Invergordon?
Do you have experience working in the home improvements, buildings, or double glazing sector?

Language:

English (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

business support manager jobs in invergordon, hld

Service & Aftercare Manager

Operations Manager

General Manager

Site Manager

Production Administrator

Finance & Admin Manager

Engineering Manager

Payroll & HR Administrator

Production Operative

HSE Adviser

Regulation Manager

Finance Administrator

Voluntary Services Co-ordinator

Joiner

Business Support Administrator

Relief Customer Service Assistant

Lead Consents & Environment Manager

Assistant Project Manager

Senior Project Manager

Land Manager

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