Senior site Work, Jobs in Ipswich, Eng (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
13d
Intelligence Officer
East Suffolk Council —Felixstowe
- £44,075 - £48,226 a year
- 8 hour shift
- Hybrid work
- Project management
- Organisational skills
- IT
- Employee discount
Marketing Manager
Fleximize Ltd —Ipswich
- £35,000 - £45,000 a year
- Full-time
- Management
- English
- Analysis skills
- Free parking
Quick apply
11h
Group Assistant Principal
Eastern Education Group —Ipswich
- £60,603 - £73,473 a year
- Full-time
- Leadership
5d
Senior Production Manager
Gressingham Foods Ltd —Diss
- From £60,000 a year
- Overtime
- Employee discount
- Sick pay
Quick apply
1d
Senior Engineer – Temporary Works Focus
Omni RMS —Ipswich
- Up to £60,000 a year
- Full-time
- Civil engineering
- Construction
- In-person
- Work from home
Quick apply
11d
IT & Digital Systems Lead
Geosense Ltd —Bury St. Edmunds
- £42,000 - £52,000 a year
- Full-time
- Hybrid work
- Salesforce
- Travel
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
12d
Home Manager
The Royal Masonic Benevolent Institution Care Company —Bury St. Edmunds
- £60,000 - £65,000 a year
- Hospital
- Care plans
- Leadership
- Free parking
- Paid training
Assistant Store Manager - Ipswich *New Store Opening*
Oak Furnitureland —Ipswich
- £47,000 - £51,723 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
12d
Science Technician
St Mary's School (Colchester) —Colchester
- £27,000 - £28,500 a year
- Part-time
- Laboratory experience
- Maintenance
- Organisational skills
- Health & wellbeing programme
- Sick pay
Quick apply
7d
HR Manager
Inspiring Aspirations Plus Ltd —Ipswich
- £15.80 - £18.32 an hour
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
GLOBAL MARKETING MANAGER
Bermar (International) Ltd. —Ipswich
- Full-time
- Hospitality
- Project management
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Field Care Supervisor - (Domiciliary Care)
Deben Willow Care Ltd —Ipswich
- From £31,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Driving
Quick apply
Senior Technician in Agriculture (on-site)
Suffolk New College —Otley
- From £29,007 a year
- Full-time
- In-person
6h
Duty Manager
CurveMotion —Bury St. Edmunds
- £14.50 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Quick apply
4d
Lead Drone Surveyor
Survey Solutions —Ipswich
- Full-time
- Hybrid work
Quick apply
6d
Hygiene Operative
Two Magpies Bakery Ltd —Walpole
- £29,325 a year
- Full-time
- Cooking
- Bakery
- In-person
Quick apply
Cluster Manager
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £95,000 - £105,000 a year
- Full-time
Quick apply
13d
Senior Site Engineer
ProSiteUK LTD —Aldringham
- £380 - £405 a day
- Full-time
- AutoCAD
- Civil engineering
- Electrical experience
Quick apply
13d
Education Outreach Officer (Foundation)
Ipswich Town Foundation —Ipswich
- Weekend availability
- Working with children
- Mentoring
- School
- Free parking
- Annual leave
Quick apply
11d

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year
13 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within haulage, transport, or logistics.
Strong understanding of transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior site jobs in ipswich, eng

Customer Service Manager (Haulage / Logistics)

Intelligence Officer

Marketing Manager

Group Assistant Principal

Senior Production Manager

Senior Engineer – Temporary Works Focus

IT & Digital Systems Lead

Home Manager

Assistant Store Manager - Ipswich New Store Opening

Science Technician

HR Manager

GLOBAL MARKETING MANAGER

Field Care Supervisor - (Domiciliary Care)

Senior Technician in Agriculture (on-site)

Duty Manager

Lead Drone Surveyor

Hygiene Operative

Cluster Manager

Senior Site Engineer

Education Outreach Officer (Foundation)

I want to receive the latest job alerts for senior site in ipswich, eng

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