Community service officer Work, Jobs in Ipswich, Sfk (with Salaries)

Customer Experience Officer
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
1h
Administrative Assistant
Babergh and Mid Suffolk District Councils —Ipswich
- £27,694 - £31,022 a year
- Hybrid work
- Customer service
- Administrative experience
- IT
- Employee assistance programme
11d
Development Officer - Feel Good Suffolk
West Suffolk Council —West Suffolk
- £40,777 - £46,142 a year
- Temporary
- Employee assistance programme
- Employee discount
3d
Data Protection Support Officer
The DPO Centre Ltd —Ipswich
- From £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Project management
Events Officer
University of Suffolk —Ipswich
- £33,002 - £36,636 a year
- Full-time
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee discount
Coproduction and Lived Experience Lead
Suffolk User Forum —Ipswich
- £22.23 an hour
- Weekend availability
- Travel
- Leadership
- Communication skills
12d
Project Officer
Citizens Advice Mid Suffolk —Stowmarket
- £27,515 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
Engagement Officer
Disability 4 Sport CIC —Colchester
- £26,228 a year
- Full-time
- Hybrid work
- Social media management
- Customer service
- Project management
- Flexitime
Quick apply
2d
Inclusion Support Assistant
Gorseland Primary School —Ipswich
- £26,402 - £28,142 a year
- Full-time
- School
12d
Commissioning and Contracts Officer
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Annual leave
3d
Licensing Officer
Colchester City Council —Colchester
- £34,681 - £40,612 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
2d
Attendance Lead
The Beeches Community Primary School —Ipswich
- £27,254 - £29,540 a year
- Full-time
- School
Programme Facilitator - Suffolk
HM Prison & Probation Service —Ipswich
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
10d
Clerical Officer
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £25,272 a year
- Part-time
- IT
11d
Domestic Abuse Specialist Officer
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Annual leave
- Employee assistance programme
9d
Technical Support Officer - Energy
West Suffolk Council —West Suffolk
- £17,071.17 - £18,941.49 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Content Marketing Specialist
The DPO Centre Ltd —Ipswich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Organisational skills
- Annual leave
10d
Finance Officer
Suffolk County Council —Ipswich
- £28,598 a year
- English
- IT
- Communication skills
- Annual leave
5d
Parking Support Officer
First Bus —Ipswich
- £15 an hour
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
11d
Prep School Teaching Assistant
St Joseph’s College —Ipswich
- Part-time
- Microsoft Outlook
- Working with children
- Communication skills
5d

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community service officer jobs near ipswich, sfk

Customer Experience Officer

Suffolk County Council -
Ipswich

Apply Now

Job details

Full-time
£25,185 a year
1 hour ago

Benefits

Annual leave
Company pension
Pay rise
Paid volunteer time

Qualifications

Customer service
Organisational skills
IT
Communication skills
Time management

Full job description

Suffolk County Council
Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working
Salary: £25,185 per annum (pro rata for part time)
Hours: 37 hours per week, Flexible working options available - 4 posts
Contract: Permanent

As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Customer Experience Officer, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

Join us as a Customer Experience Officer and play a vital role in providing excellent customer service. In this frontline position, you'll be the first point of contact for customers for a variety of Council services, handling enquiries through multiple channels like phone, email, web chat, and social media. You'll use your outstanding communication abilities and knowledge of our services to resolve queries accurately and efficiently. We're seeking individuals with proven customer service experience, strong IT proficiency, and the ability to thrive in a fast-paced, target-driven environment. If you're passionate about making a positive difference and delivering outstanding support to the people of Suffolk, we'd love to hear from you.

You will need

proven customer service experience
excellent communication and IT skills
ability to communicate with customers in a clear and tactful manner, show empathy and resolve conflict effectively through a range of mediums including telephone, digital and written correspondence
excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives
contact centre experience is preferred but not essential as full training will be given.

The contact centre is open from 8.30am - 5.30pm, Monday - Friday and there are a variety of shifts to cover the opening hours.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

Your role is a key part of the Customer Service team and sits in the overall area of Communications and Customer Service. The wider team includes Web and Digital Transformation, Social Media and Customer Data and Insight. This is a central team that interacts with all parts of the organisation

We are a busy and supportive team who takes pride in giving the best service we can.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk)

For more information

Please contact Paul Coffey for a casual conversation. You can contact them by calling 01473 296632 or emailing [email protected]

How to apply

Step 1 - Read the Job and Person Profile (word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (word).

1. Describe your experience working in a team environment toward shared goals and targets. What role did you play?

2. Tell us how you would handle a situation where you didn't have enough information to fully resolve a customer's enquiry.

3. What has interested you in applying for this position within Customer Services?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [email protected] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30pm 19 July 2026.

Interview date: Week commencing 3 August 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

Apply Now

Refine Your Search

community service officer jobs in ipswich, sfk

Customer Experience Officer

Administrative Assistant

Development Officer - Feel Good Suffolk

Data Protection Support Officer

Events Officer

Coproduction and Lived Experience Lead

Project Officer

Engagement Officer

Inclusion Support Assistant

Commissioning and Contracts Officer

Licensing Officer

Attendance Lead

Programme Facilitator - Suffolk

Clerical Officer

Domestic Abuse Specialist Officer

Technical Support Officer - Energy

Content Marketing Specialist

Finance Officer

Parking Support Officer

Prep School Teaching Assistant

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