Workshop manager Work, Jobs in Ipswich (with Salaries)

Service Supervisor
SAGA Truck & Van - Mercedes-Benz —Ipswich
- From £39,780 a year
- Full-time
- Microsoft Outlook
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
5d
Service Manager
Europit Tyres —Clacton-on-Sea
- From £38,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
Quick apply
6d
Diesel Technician / Assistant Workshop Manager
Colchester Fuel Injection Ltd —Colchester
- £31,000 - £35,000 a year
- Full-time
- Organisational skills
- Power tools
- In-person
- Free parking
- Employee discount
Quick apply
13d
CAD Technician
Carter Newlove Interiors —Weeley
- Up to £45,000 a year
- Full-time
- Hybrid work
- Schematics
- Microsoft Office
- Communication skills
- Free parking
Quick apply
Convert from Light Vehicle to HGV - Ipswich
Volvo Group —Ipswich
- Up to £17 an hour
- Overtime
- Maintenance
- Mentoring
- IT
- Employee discount
Senior Learning and Development Coordinator
Consensus —Colchester
- £30,000 a year
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Quality Manager (2 Year FTC)
Bouygues Construction —Ipswich
- Full-time
- Civil engineering
- Management
- Engineering
Risk Analyst
Civil Works Alliance —Ipswich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Senior Account Executive
Gallagher —Ipswich
- Travel
- Leadership
- Negotiation
- Employee stock purchase plan
- Life insurance
CAD Technician (Joinery Workshop)
Oakenwoods Joinery Ltd —Colchester
- £30,000 - £45,000 a year
- Full-time
- AutoCAD
- CAD
- In-person
Quick apply
3d
Office Manager
TREK GROUP LIMITED —Bury St. Edmunds
- £18,500 - £21,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Project Administrator
Framatome —Sizewell
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Aftersales Consultant (Automotive)
MSX International —Colchester
- Up to £43,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Travel
- Annual leave
- Employee discount
Quick apply
Programme Manager, Later Life Programmes
Britten Pears Arts —Saxmundham
- £30,000 a year
- Part-time
- Communication skills
3d
Project Controller
Framatome —Sizewell
- Full-time
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Bookkeeper
TREK GROUP LIMITED —Bury St. Edmunds
- £18,500 - £21,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Customer Experience Analyst
GTC Infrastructure —Bury St. Edmunds
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
Welder and Fabrication Supervisor
Balfour Beatty —Leiston
- Maintenance
- Supervising experience
- Organisational skills
- Annual leave
12d
Sunday Supervisor
Mind —Clacton-on-Sea
- £13.45 - £13.50 an hour
- Part-time
- Annual leave
- Employee assistance programme
13d
Branch Manager
Treadfirst Tyres & Exhaust —Stowmarket
- Profit sharing
- Life insurance

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Service Supervisor

SAGA Truck & Van - Mercedes-Benz -
Ipswich

Quick apply

Job details

Permanent | Full-time
From £39,780 a year
5 days ago

Benefits

Annual leave
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

French
Microsoft Outlook
Leadership

Full job description

SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.

The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue.

Join us as a Service Supervisor to lead our Ipswich Service team in delivering exceptional customer focused service and solutions! Your knowledge and experience will be instrumental in maintaining operational excellence while fostering a safe, inclusive and innovative work environment.

The Service Supervisor is responsible for leading and overseeing the day-to-day operations of the service reception, ensuring a consistently high standard of customer service and operational efficiency. This is a pivotal role, as the incumbent will act as Deputy to the General Manager in their absence. This role involves supervising the service advisors, costers and drivers, managing vehicle check-in and check-out processes, and coordinating collection and delivery services to align with customer and workshop needs.

The Service Supervisor is also accountable for reducing Work in Progress (WIP), maintaining compliance with all company and regulatory procedures, and ensuring accurate repair order processing. A key focus of the role is to create a professional, customer-focused environment while supporting team development and upholding brand standards throughout the service journey.

Main duties and responsibilities:

Provide effective leadership and oversight of the service reception, ensuring daily operations run smoothly and consistently meet high customer service standards.
Supervise, support, and develop service advisors, costers and drivers by setting performance expectations, conducting regular reviews, and facilitating training to improve skills and service delivery.
Ensure the reception area operates efficiently, maintaining a professional and welcoming environment for all customers.
Oversee the customer check-in and check-out processes, ensuring accurate capture of service requirements and full accountability for each vehicle during its stay.
Monitor and reduce Work in Progress (WIP) through proactive scheduling, follow-ups, and coordination with relevant departments.
Supervise drivers responsible for yard movements as well as vehicle collection and delivery, ensuring punctuality, professionalism, and alignment with customer and service team expectations.
Ensure that collection and delivery services are effectively scheduled and aligned with customer appointments and expectations.
Allocate tasks across the service reception team effectively, balancing workloads to ensure prompt customer assistance and consistent service levels.
Maintain compliance with internal procedures, ensuring repair orders are raised, processed, and closed accurately and in line with company policies.
Ensure all service commitments are met on time and that all customer interactions reflect the highest quality standards.
Take ownership of all compliance requirements relating to the service reception function, ensuring adherence to safety, legal, and brand guidelines.
Keep customers fully informed throughout the service journey, including cost updates, timescales, and any changes to the original brief.
Supervise the final handover of vehicles to customers, ensuring invoice accuracy, clarity of explanation, and future maintenance recommendations are communicated.
Resolve customer concerns and invoice queries in a timely and professional manner, ensuring a positive service experience.

Working hours: 45 hours/ week

Skills or experience

Essential

Team leadership – ability to lead, motivate, and develop service advisors, costers and drivers.

Customer service – strong focus on delivering professional, high-quality customer experiences.

Operational management – skilled in managing day-to-day service reception activities.

Communication – clear and professional in all customer and internal communications.

Time management – effective at prioritising tasks and meeting deadlines under pressure.

Problem solving – confident in resolving customer issues and operational challenges.

Desirable

Compliance & accuracy – knowledge of service processes and regulatory requirements.

Training & development – capable of setting performance standards and coaching team members.

Joining SAGA Truck and Van means:

Representing “the star,” an international luxury car brand
Promoting vehicles with the latest technologies
Benefiting from career opportunities within a fast-growing group
Joining a family-owned group with strong values and collaborating with passionate people
Participating in regular internal events that promote team cohesion (seminars, incentives, parties…)
Enjoying many other benefits:

-Discretionary bonus scheme

-24 days Annual leave plus bank holidays

-Simply Health

-Staff referral scheme

-Enhanced Maternity and Paternity Leave

-Employee Assistance Programme (EAP)

RCM: SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively—first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France’s Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix.

Pay: From £39,780.00 per year

Work Location: In person

Quick apply

Refine Your Search

workshop manager jobs in ipswich

Service Supervisor

Service Manager

Diesel Technician / Assistant Workshop Manager

CAD Technician

Convert from Light Vehicle to HGV - Ipswich

Senior Learning and Development Coordinator

Quality Manager (2 Year FTC)

Risk Analyst

Senior Account Executive

CAD Technician (Joinery Workshop)

Office Manager

Project Administrator

Aftersales Consultant (Automotive)

Programme Manager, Later Life Programmes

Project Controller

Bookkeeper

Customer Experience Analyst

Welder and Fabrication Supervisor

Sunday Supervisor

Branch Manager

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