Customer service manager Work, Jobs in Kelsall, Chs (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
11d
Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Assistant Manager
The Fragrance Shop —Chester
- £11.92 - £12.85 an hour
- Part-time
- Bilingual
- Sales
- Customer service
- Employee discount
Quick apply
13d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
13d
ZARA CHESTER SECTION MANAGER
INDITEX —Chester
- Full-time
- Customer service
- Organisational skills
- Leadership
Quick apply
Retail Customer Service Site Assistant Manager
THE KAY GROUP -Winsford Gateway Service Station, CW7 3QF —Winsford
- £27,500 - £28,500 a year
- Weekend availability
- Computer literacy
- Organisational skills
- In-person
- Employee discount
Quick apply
1d
Operations Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Retail Store Manager
Baby Loves —Wilmslow
- £28,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
13d
Store Manager
H.Samuel —Northwich
- Full-time
- Employee discount
Assistant Manager
With Love from Liverpool —Liverpool Airport
- £13.50 - £14.00 an hour
- Full-time
- Sales
- Computer literacy
- In-person
Quick apply
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
1d
Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
4d
Counter Manager - Stoke Festival Park
Benefit Cosmetics UK —Stoke-on-Trent
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
Receptionist/Office Manager
Oliver & Co Solicitors Limited —Chester
- £25,000 - £28,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
- Profit sharing
- Health & wellbeing programme
Quick apply
5d
Business Development Manager
Quirky Quarter LTD —Liverpool
- £25,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
5d
General Manager
Archive Bar —Cheadle
- £35,000 a year
- Full-time
- Hospitality
- Bar
- Organisational skills
- Store discount
- Employee discount
Quick apply
10d
Lefties Liverpool - General Manager
INDITEX —Liverpool
- Full-time
- Leadership
- Employee discount
Quick apply
Deputy Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Leisure and Golf General Manager
The Beeches Golf —Ollerton
- £40,000 - £50,000 a year
- Full-time
- Management
- Social media management
- Travel
Quick apply
4d
Section Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Sales
- Employee discount
Quick apply

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Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

11 days ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in kelsall, chs

Customer Service / Call Centre Team Leader

Customer Operations Manager

Assistant Manager

Contact Centre Team Leader

ZARA CHESTER SECTION MANAGER

Retail Customer Service Site Assistant Manager

Operations Manager - Lefties Liverpool NEW OPENING

Retail Store Manager

Store Manager

Assistant Manager

Head of Customer Experience

Guest Experience Manager

Counter Manager - Stoke Festival Park

Receptionist/Office Manager

Business Development Manager

General Manager

Lefties Liverpool - General Manager

Deputy Manager - Lefties Liverpool NEW OPENING

Leisure and Golf General Manager

Section Manager - Lefties Liverpool NEW OPENING

I want to receive the latest job alerts for customer service manager in kelsall, chs

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