Patient access occupations Work, Jobs in Kensington, Gtl (with Salaries)

Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
9d
Patient Coordinator
Drs Tatiana + Rishi Advanced Aesthetics —London
- £30,000 - £40,000 a year
- Part-time
- Customer service
- English
- Front desk
Quick apply
13d
Patient Experience & Growth Coordinator
Sands End Dental & Face Studio —London
- £32,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Health & wellbeing programme
Quick apply
12d
Patient Navigator (Lung diagnosis and pulmonary nodule pathway)
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £33,262 - £36,027 a year
- Full-time
- Care experience
- Administrative experience
- Patient care
- Employee assistance programme
11d
Patient Concierge Officer
Bupa —London
- £29,000 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
Patient Administrator
Circle Health Group —London
- Up to £25,620 a year
- Full-time
- Hospital
- Employee discount
- Life insurance
NHS GP care coordinator
Triangle surgery —London
- £25,350 - £30,000 a year
- Temporary
- GP surgery experience
- Organisational skills
- Front desk
- Free parking
- Sick pay
Quick apply
8d
Clinical Services Administrator
CPotential —London
- £26,000 - £28,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
Patient Pathway Coordinator - Care of the Elderly
Epsom and St Helier University Hospitals NHS Trust —London
- £33,262 - £36,027 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Hospital
2h
Front of House Receptionist
The HVN Wellbeing LTD —Knightsbridge
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Clinic Administrator
Artemis Cystitis Ltd —London
- £13 - £15 an hour
- Full-time
- Remote
- Microsoft Word
- English
- Administrative experience
- Work from home
Quick apply
9d
Dental Receptionist/Nurse
Willow Tree Dental and Orthodontic Centre —London
- £14.50 - £16.00 an hour
- Part-time
- Microsoft Office
- Administrative experience
- In-person
- Employee discount
- Sick pay
Quick apply
Patient Concierge Officer - Bank
Bupa —London
- £14.36 an hour
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Gym membership
- Referral programme
Quick apply
Patient Liaison Officer Bank-London
Mayo Clinic —London
- £19 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Endoscopy Patient Pathway Coordinator
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £33,262 - £36,027 a year
- Full-time
- Computer literacy
- Organisational skills
- IT
14d
Receptionist & Administrator-Kensington
The Medical Chambers Kensington —London
- £27,040 a year
- Full-time
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
6d
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
9d
Medical Receptionist - GP
Earls Court Medical Centre —London
- £12.71 an hour
- Part-time
- GP surgery experience
- Administrative experience
- In-person
Quick apply
1d
Assistant/ Clinic Coordinator - Camberwell, London
Reshape Aesthetics —London
- £80 a day
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
Patient Service Advisor (GP Practice)
Practice Plus Group IUC —London
- £26,476 a year
- GP surgery experience
- Administrative experience
- Computer skills
- Annual leave
- Employee assistance programme

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Patient Support Executive

CREATE Fertility -
London

Quick apply

Job details

Full-time | Fixed term contract
£30,784 a year
9 days ago

Qualifications

Outbound sales
Sales
Customer service
Organisational skills
Typing
Communication skills
Time management

Full job description

Company Overview

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.

Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning,gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation.

Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.

The Role

The Patient Support Executive will be a vital member of our new enquiries team based in London, Farringdon tasked with delivering exceptional service to new prospects through inbound calls, web enquiries, live chat and social media.

This role involves utilising a comprehensive understanding of our products and services to guide potential patients, promote relevant treatments and convert enquiries into appointments.

Duties and Objectives

Efficiently manage new enquiries, ensuring a professional and first-class service.
Offer accurate information, support, and guidance on CREATE’s range of services and treatments.
Proactively manage sales by service to achieve internal conversion targets.
Respond promptly and clearly to patient requests via email, live chat, and website.
Schedule and confirm new patient appointments.
Build strong relationships and rapport with potential patients.
Handle financial transactions, including creating statements, processing payments, and managing refunds.
Maintain confidentiality and discretion in all patient interactions.
Provide emotional support and empathy in sensitive situations.
Comply with CREATE’s policies, the Data Protection Act, and HFEA regulations.
Work effectively as part of a team and independently.
Coordinate with clinic managers to ensure the availability of appointments.

KPIs / Key Results

Achieving conversion targets for patient enquiries to appointments.
Maintaining high levels of patient confidentiality and data protection compliance.
Meeting and exceeding set KPIs for patient engagement and satisfaction.
Ensuring accurate and timely communication with patients

Skills

Collaborative and Initiative-Taking: Ability to work well within a team and also independently take the initiative.
Excellent Communication: Proficient in verbal and written communication, with a confident and clear speaking manner.
Typing Skills: Competent typing skills for managing online enquiries.
Friendly and Compassionate Personality: Warm and empathetic approach to patient interactions.
Strong Organisational Skills: Ability to manage multiple tasks efficiently and keep all patient-related activities well-organised.
Empathy: Capability to handle challenging and sensitive situations with maturity and understanding.
Active Listening: Patient and attentive listener who can accurately understand and address patient needs.
Pressure Handling: Ability to perform effectively under pressure and maintain composure.
Stakeholder Interaction: Comfortable interacting with various levels of stakeholders, including clinic managers and healthcare professionals.
Commitment to Confidentiality: Adherence to patient confidentiality and privacy standard

Experience / Personal Specification

Experience

Work quickly to address and resolve patient issues
Intuitive to patient needs with clear and concise communication skills
Strong communication, interpersonal skills and the ability to build and maintain relationships
A background in customer service or sales is a plus
Must understand customer relationship management (CRM)
Strategic thinker and ability to analyze and solve problems quickly
Ability to work well across multiple teams
Attentive to detail and organized
Must be self-motivated, flexible and able to manage several tasks at one time·

Essential

Ability to work collaboratively and take initiative individually.
Excellent communication and typing skills, with a clear and confident speaking manner.
Friendly, caring, and compassionate personality.
Strong organisational and time management skills.
Maturity to handle challenging situations with empathy and positivity.
Proactive and motivated by targets.
Patient and attentive listener, with an understanding of customer needs.
Ability to work under pressure and interact with stakeholders at all levels.
Commitment to patient confidentiality.

Desirable

Experience in healthcare or luxury customer service.
Experience in outbound sales within a high-end environment (non-cold calling).
Flexible, approachable, and enthusiastic demeanour.
Strong interpersonal skills and attention to detail.
Willingness to learn and adapt.

Job Types: Full-time, Fixed term contract

Pay: £30,784.00 per year

Ability to commute/relocate:

London EC1N 8XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your current notice period?
Describe your experience and how you would suit this role?

Experience:

Customer Service: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in kensington, gtl

Patient Support Executive

Patient Coordinator

Patient Experience & Growth Coordinator

Patient Navigator (Lung diagnosis and pulmonary nodule pathway)

Patient Concierge Officer

Patient Administrator

NHS GP care coordinator

Clinical Services Administrator

Patient Pathway Coordinator - Care of the Elderly

Front of House Receptionist

Clinic Administrator

Dental Receptionist/Nurse

Patient Concierge Officer - Bank

Patient Liaison Officer Bank-London

Endoscopy Patient Pathway Coordinator

Receptionist & Administrator-Kensington

Care Coordinator

Medical Receptionist - GP

Assistant/ Clinic Coordinator - Camberwell, London

Patient Service Advisor (GP Practice)

I want to receive the latest job alerts for patient access occupations in kensington, gtl

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