Customer service coordinator Work, Jobs in Kensworth, Bdf (with Salaries)

Service Coordinator
SWARCO —Hemel Hempstead
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
8d
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
6d
Customer Support, Operations & ECRM Coordinator
Dental Nurse Academy —Bedford
- £22,599 - £24,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Computer literacy
- Work from home
Quick apply
6d
Community Engagement & Operations Coordinator – Heritage Day Tours
Heritage Day Tours Ltd —Aylesbury
- £15 an hour
- Part-time
- Hybrid work
- Hospitality
- Customer service
- Presentation skills
- Flexitime
- Work from home
Quick apply
4d
Service Coordinator
SWARCO Group —Hemel Hempstead
- Full-time
- Hybrid work
- Communication skills
8d
Logistics Coordinator
Lutron Electronics Co., Inc —Dunstable
- Full-time
- Customer service
- Bachelor's degree
- Continuous improvement
Customer Experience Coordinator
Hypnos Beds —Princes Risborough
- £26,032.50 a year
- Weekend availability
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Service and Operations Coordinator
Bishop Plumbing and Heating —Milton Keynes
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Work from home
- Referral programme
Quick apply
2d
Field Service Coordinator
InPost UK —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
Quick apply
Senior Operations Coordinator
RSP UK —Bedford
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
6d
Customer Service Repair Coordinator
ALSTOM —Hatfield
- £30,000 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
3d
Customer Accounts Coordinator
Omniplex Learning —St Albans
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Sales, Purchasing & Logistics Coordinator
Universal Science UK Ltd —Milton Keynes
- From £35,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
2d
Events Coordinator (Entry Level)
BP Consultancy Group Limited —London
- £14 - £16 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Service Coordinator
Hill Group UK —Waltham Abbey
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
9d
Scheduling Coordinator (Administrator)
Normec UK —Watford
- £25,000 a year
- Monday to Friday
- No experience needed
- Analysis skills
- Data entry
- Free parking
- Employee assistance programme
Operations Support Coordinator
M&S Water Services (Utilities) Limited —Luton
- £13.45 - £14.50 an hour
- Full-time
- Microsoft Word
- Contracts
- In-person
Quick apply
Supply Chain Coordinator
Airbox Fulfilment —Leighton Buzzard
- Full-time
- Microsoft Outlook
- Customer service
- Continuous improvement
Quick apply
13d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Sales Administrator/Coordinator
Kinetic Software —Milton Keynes
- £29,000 a year
- Hybrid work
- Salesforce
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount

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Service Coordinator

SWARCO -
Hemel Hempstead

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
8 days ago

Qualifications

Charging infrastructure
Ticket management
Ticket management systems
Planned Preventative Maintenance (PPM) implementation
Customer support
Customer interaction
Communication skills
Planned maintenance
Rota coordination

Full job description

Company Description

At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for an organised and customer-focused Service Co-Ordinator to join our Evolt Charging team.

This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and is passionate about delivering outstanding customer service. You will play a key role in ensuring field service activities are planned and executed efficiently whilst maintaining high levels of customer satisfaction and contractual compliance.

Job Description

As a Service Co-Ordinator, you will:

Plan and coordinate field service activities to ensure efficient service delivery.
Schedule maintenance, repair, and service visits across the engineering team.
Allocate work orders and resources to field service engineers.
Coordinate engineers, parts, and equipment to meet operational requirements.
Act as a key point of contact for customers, providing timely updates and support.
Ensure contractual Service Level Agreements (SLAs) are achieved and maintained.
Maintain accurate records across service management and customer systems.
Support the wider Service team in delivering a professional and efficient customer experience.

Key Responsibilities

Service Coordination

Schedule planned maintenance, repairs, and reactive service visits.
Allocate work orders to field service engineers based on availability, location, and priority.
Coordinate technicians, parts, and equipment to support service delivery.
Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules.

Customer Service

Respond promptly and professionally to customer enquiries.
Keep customers informed regarding service progress and upcoming visits.
Share completed service reports and documentation with customers.
Manage customer expectations and provide excellent service at all times.
Support achievement of contractual SLA requirements.

Administration

Raise, manage, and close service tasks across internal and customer systems.
Update service trackers for planned preventative maintenance, commissioning activities, and fault tickets.
Confirm parts availability and dispatch prior to scheduling work.
Maintain accurate service records and documentation.

Weekly Activities

Add commissioned assets and service agreements into company systems.
Follow up outstanding actions with third-party suppliers and contractors.
Review and manage overdue or incomplete service tickets.
Complete customer-specific administrative tasks, including billing activities where required.

What We Offer

Opportunity to work within a growing and innovative smart mobility and EV charging business.
Career development opportunities within a global organisation.
Supportive and collaborative team environment.
Ongoing training and professional development.
Hybrid working opportunities and flexible working arrangements where appropriate.

Qualifications

Essential

Excellent communication and interpersonal skills.
Strong planning, scheduling, and organisational abilities.
Proven customer service skills.
Ability to manage competing priorities and deadlines effectively.
Competent user of multiple IT systems and service management platforms.
Ability to work independently and collaboratively within a team environment.
Strong attention to detail and commitment to maintaining accurate records.
Good geographical knowledge to support efficient scheduling of field engineers.
Reliable, proactive, and adaptable approach to work.
Right to live and work in the UK.

Desirable

Experience working within a service coordination, scheduling, or customer support environment.
Experience supporting field-based engineering teams.
Knowledge of EV charging, utilities, infrastructure, engineering, or technical service environments.
Familiarity with CRM, ticketing, or field service management systems.

Additional Information

Interested?

Please apply by clicking on the apply button.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK. Therefore, successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long-term permanent role. We are an equal opportunities employer.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.

#ITS
#LI-EW1

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Refine Your Search

customer service coordinator jobs in kensworth, bdf

Service Coordinator

Customer Service & Sales Coordinator

Customer Support, Operations & ECRM Coordinator

Community Engagement & Operations Coordinator – Heritage Day Tours

Service Coordinator

Logistics Coordinator

Customer Experience Coordinator

Customer Service and Operations Coordinator

Field Service Coordinator

Senior Operations Coordinator

Customer Service Repair Coordinator

Customer Accounts Coordinator

Sales, Purchasing & Logistics Coordinator

Events Coordinator (Entry Level)

Customer Service Coordinator

Scheduling Coordinator (Administrator)

Operations Support Coordinator

Supply Chain Coordinator

Customer Support Coordinator

Sales Administrator/Coordinator

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