Customer Experience Manager
Sainsbury's —Cramlington
- From £32,700 a year
- Management
- Leadership
- Employee discount
13d
Production Manager
VREO Innovation Limited —Whitley Bay
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- ERP systems
- Free parking
Quick apply
11d
People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
10d
Duty Manager/Supervisor
Jump Giants —Gateshead
- From £26,500 a year
- Full-time
- Hospitality
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
4d
Account Manager
Inovocan —Gosforth
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
Quick apply
Event Manager
The Street Diner —Hexham
- From £14 an hour
- Weekend availability
- Hospitality
- Management
- Up to 50% travel
- Free parking
- Relocation assistance
Quick apply
Assistant Manager
Homewith Bargains Ltd —Newcastle upon Tyne
- £33,000 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Sales Manager
Origin Tech Ltd —Newcastle upon Tyne
- £60,000 - £65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
- Sick pay
Quick apply
Customer Account Manager
BM Prudhoe Limited —Prudhoe
- £28,000 - £33,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
3d
Team Leader
Alpha UK Projects Limited —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Management
- In-person
- Leadership
- Sick pay
Quick apply
2d
Catering Manager
Mellors Catering Services Limited —Whitley Bay
- £28,903.68 a year
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Annual leave
Quick apply
Business Support Assistant
Walfinch Home Care Newcastle —North Shields
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
5d
Section Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Employee discount
Quick apply
Accommodation Manager
Dwell Student Living —Newcastle upon Tyne
- £31,350 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
8h
Wedding Manager/Duty Manager
Whitworth Hall —Spennymoor
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Organisational skills
- Employee discount
Quick apply
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Leadership
- Employee discount
Quick apply
Apprentice POD Administration Clerk
RAMAGE TRANSPORT —Newcastle upon Tyne
- £15,600 - £24,700 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Venue Manager
Admiral Slots —Wallsend
- £30,051 a year
- 8 hour shift
- Customer service
Quick apply
Digital Marketing Executive
Reeves Group Holdings —Newcastle upon Tyne
- £29,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Financial services
- Bereavement leave
- Sick pay
Quick apply
5d

I want to receive the latest job alerts for customer experience manager in killingworth, nbl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near killingworth, nbl

Customer Experience Manager

Sainsbury's -
Cramlington

Apply Now

Job details

From £32,700 a year
13 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Cramlington Store, Cramlington, NE23 6RT
Contract type:
Business area: Retail
Closing date: 07 July 2026
Requisition ID: 400067278

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer experience manager jobs in killingworth, nbl

Customer Experience Manager

Production Manager

People Business Partner

Duty Manager/Supervisor

Account Manager

Event Manager

Assistant Manager

Head of Collections

Sales Manager

Customer Account Manager

Team Leader

Catering Manager

Business Support Assistant

Section Manager - Lefties Newcastle

Accommodation Manager

Wedding Manager/Duty Manager

General Manager - Lefties Newcastle

Apprentice POD Administration Clerk

Venue Manager

Digital Marketing Executive

I want to receive the latest job alerts for customer experience manager in killingworth, nbl

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700
Location: Cramlington Store, Cramlington, NE23 6RT
Contract type:
Business area: Retail
Closing date: 07 July 2026
Requisition ID: 400067278

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

customer experience manager jobs in killingworth, nbl

I want to receive the latest job alerts for customer experience manager in killingworth, nbl

Related Searches

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700 Location: Cramlington Store, Cramlington, NE23 6RT Contract type: Business area: Retail Closing date: 07 July 2026 Requisition ID: 400067278

Salary: From £32,700
Location: Cramlington Store, Cramlington, NE23 6RT
Contract type:
Business area: Retail
Closing date: 07 July 2026
Requisition ID: 400067278