Customer success manager Work, Jobs in Killingworth, Nbl (with Salaries)

Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- Microsoft Excel
- Salesforce
- Annual leave
Quick apply
23h
Customer Success Manager
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- Salesforce
- Travel
7d
Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- HTML
- Annual leave
- Flexible schedule
Quick apply
9d
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Customer Success Manager
Mindbody —Newcastle upon Tyne
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Newcastle upon Tyne
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Morpeth - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Mitford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Durham - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Durham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Regional Business Development Manager (On Trade) - North East, Leeds and York
AG Barr —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Powerpoint
- Google Suite
- Sales
- Employee discount
Quick apply
Account Manager
TEMLA LASER —Washington
- £38,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Computer networking
- Free parking
Quick apply
10d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
11d
Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Branch Manager
Huws Gray Group —Newcastle upon Tyne
- Leadership
- Communication skills
- Annual leave
- Employee discount
Junior Account Manager
TEMLA LASER —Washington
- £28,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
Quick apply
10d
Business Development Manager – Central Europe
Elfab Limited —North Shields
- Oracle
- Sales
- English
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Sales
- ERP systems
- IT
Quick apply
Internal Account Manager
Kite Packaging —Gateshead
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Life insurance
Quick apply
Marine Customer Services Manager
Tyne Coast College —South Shields
- £32,535 - £34,453 a year
- Full-time
- Team management
- School
- Free parking
- Annual leave
10h
Area Sales Manager
Cleveland Cable Co Ltd —Newcastle upon Tyne
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
9d

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Customer Success Manager

Cognassist -
Hebburn

Quick apply

Job details

23 hours ago

Benefits

Annual leave

Qualifications

CRM software
Microsoft Excel
Salesforce
Microsoft Office
Account management
Communication skills

Full job description

Responsibilities

Build solid and profitable relationships with your clients and their employees through world-class customer service, relationship building, client entertainment and networking.
Use a range of data reporting tools to analyse performance and spot trends, risks and opportunities and report to colleagues on any high-risk clients.
Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams internally & externally.
Champion the benefits of cognitive profiling and learning support strategies throughout the client business and internally with support from your colleagues.
Manage our Customer Service inbox and distribute to colleagues accordingly.
Generate interest from clients for incremental sales from existing and other company products and services.
Produce winning proposals and presentations for CSM’s to deliver.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Support on the acquisition of case-studies and testimonial feedback including video media/filming, surveys, and face to face interviews.
Assist with challenging client requests or issue escalations as needed.
Work closely with the software development team to scope priorities based on client demand.
Act as the eyes and ears of the business spotting risks and opportunities through probing conversations.
With training and guidance from the team you will be responsible for communicating all changes/updates and reports to our smaller client base through email.
Producing Digital quarterly business review for our smaller client base.
Assisting our support team during annual leave and busy periods, processing support queries that come through and resolving them as quickly as possible.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Required Skills & Experience

Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Demonstrable communication and relationship development skills via video and teleconference or face to face and the ability to communicate, present and influence key stakeholders at all levels of an organisation with support from your colleagues.
Organised, hardworking and willing to build your career through success with clients.
A quick learner and the ability to work and think clearly when under pressure.
Proven work experience in administration or account management.
Some experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel).
Experience delivering client-focused solutions to customer needs and challenging customers where necessary.
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Key Competencies

Strong verbal and written communication skills.
Customer focused, curious, and hungry for results.
Excellent interpersonal skills.
The ability to multi-task.

Qualifications

Qualification in Customer Service/Client Relations or in a related field from a recognised institution.

Quick apply

Refine Your Search

customer success manager jobs in killingworth, nbl

Customer Success Manager

Customer Success Manager

Customer Success Manager -Full time - Permanent - Gateshead

Customer Success Manager

Customer Success Manager

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Morpeth - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Durham - Circa 41k Package - 53k OTE Uncapped

Regional Business Development Manager (On Trade) - North East, Leeds and York

Account Manager

Head of Customer Operations and Insight

Client Engagement Manager -Full time - Permanent - Gateshead

Branch Manager

Junior Account Manager

Business Development Manager – Central Europe

Account Manager

Internal Account Manager

Marine Customer Services Manager

Area Sales Manager

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