Service leader Work, Jobs in Kirkby In Ashfield, Ntt (with Salaries)

Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
11d
Lead Generation Executive
Auto 4 Ltd —Nottingham
- Up to £30,000 a year
- Part-time
- Customer service
- English
- In-person
- Free parking
- Employee discount
Quick apply
5d
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
European Logistics Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- In-person
- Annual leave
Quick apply
Substance Misuse Practitioner
Double Impact Services —Nottingham
- £28,392 - £31,157 a year
- Full-time
- Communication skills
- Teaching
- Nursing
- Annual leave
Quick apply
12d
Care assistant - Sutton in Ashfield - School Hours
Caremark Ltd —Sutton-In-Ashfield
- £12.81 - £18.00 an hour
- Part-time
- Hybrid work
- School
- Free parking
- Flexible schedule
Quick apply
Service Support - EHS Coordinator
Videojet —Nottingham
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Employee assistance programme
- Referral programme
Duty Operations Manager
Edu-Lettings UK Ltd —Nottingham
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
8d
Operational Lead – MP Connect
Mineral Products Qualification Council (MPQC) —Eastwood
- From £24,420 a year
- Part-time
- Management
- Customer service
- Supervising experience
Quick apply
12d
Vehicle and Asset Auditor
Vehicle & Asset Solutions Ltd —Sheffield
- £13.94 an hour
- Part-time
- Communication skills
- Annual leave
Quick apply
Dispatch Team Leader
Posh Nosh —Ilkeston
- £30,000 - £35,000 a year
- Overtime
- Microsoft Excel
- Supervising experience
- Organisational skills
Quick apply
3d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Raw Materials Planner
Deanestor Limited —Mansfield
- From £13 an hour
- Full-time
- In-person
Quick apply
10d
Business Development Manager
CitySprint —Calverton
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
Deputy Care Manager
Avanti Homecare —Ripley
- £36,900 a year
- Rotating shift
- Management
- Care experience
- Driving
- Paid training
Quick apply
Technical Support & Planning Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- Customer service
- Plumbing
- Communication skills
- Annual leave
Quick apply
5d
Head of Resourcing and Reward based at Derby
MHA —Derby
- £80,000 a year
- Full-time
- Hybrid work
- Leadership
Education Recruitment Consultant
Operam Education Group —Annesley
- £26,500 - £33,500 a year
- Temporary
- Communication skills
- Annual leave
- Sick pay
Quick apply
Material Processor/ Machine Driver
Plevin —Retford
- £30,641.52 - £31,688.02 a year
- Full-time
- Customer service
- Driving
- IT
Quick apply

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Customer Support Team Leader & Account Manager

Staytite -
Nottingham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
11 days ago

Benefits

Company pension

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Continuous improvement
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Customer Support Team Leader & Account Manager

Sherwood Business Park, Nottingham

Competitive Salary + Bonus + Benefits

Lead People. Drive Customer Excellence. Grow Key Accounts.

Staytite Group is looking for a Customer Support Team Leader & Account Manager to lead our Customer Support Executive team while managing a portfolio of strategic customer accounts. This is a fantastic opportunity to join a well-established, family-owned business where you can make a real impact on both customer experience and business growth.

About Staytite Group

Established in 1978, Staytite has built a strong reputation as a specialist in industrial fastening solutions. Operating from locations in High Wycombe and Nottingham, with international distribution hubs in Dubai and Shanghai, we support customers across a wide range of global markets.

As part of the wider Staytite Group, we are committed to creating long-term partnerships, delivering exceptional service, and investing in our people.

The Opportunity

This is a hybrid leadership role combining team management (70%) and account management (30%).

You'll lead and develop our Customer Support Executive team, driving performance, service excellence, and continuous improvement, while also managing key customer relationships to support retention, growth, and profitability.

What You'll Be Doing

Team Leadership & Operational Excellence

Lead, motivate and develop a high-performing Customer Support team.

Conduct regular one-to-ones, performance reviews and development plans.

Coach and mentor team members to maximise engagement and performance.

Manage workloads, priorities and resources to ensure service targets are achieved.

Monitor KPIs and implement improvement initiatives.

Identify training and development opportunities.

Handle performance, attendance and employee relations matters.

Act as the escalation point for complex customer issues.

Review and improve processes, SOPs and operational efficiency.

Collaborate with Sales, Purchasing and Operations teams to deliver an outstanding customer experience.

Customer Experience

Ensure customer enquiries, quotations and orders are handled efficiently and professionally.

Champion a customer-first culture across the business.

Monitor customer feedback and implement service improvements.

Maintain consistently high service standards across all customer touchpoints.

Account Management & Commercial Growth

Manage a portfolio of strategic customer accounts.

Build strong, long-term customer relationships.

Identify opportunities for account growth, increased revenue and margin improvement.

Conduct customer reviews and business meetings.

Support forecasting, reporting and commercial planning.

Deliver solutions that meet customer needs while supporting business objectives.

What We're Looking For

Essential

Minimum 5 years' experience in account management, sales, senior customer service, or a similar customer-facing role.

Proven experience leading or managing a team.

Strong commercial awareness and experience supporting business growth.

Excellent communication and relationship-building skills.

Experience using CRM systems and Microsoft Office.

Ability to analyse data, identify trends and make informed decisions.

Strong organisational skills with the ability to manage multiple priorities.

Desirable

Experience within the fastener, engineering, or industrial sector.

Financial awareness including budgeting and margin management.

Personal Qualities

Customer-focused and commercially driven.

Inspiring and collaborative leader.

Highly accountable and results oriented.

Resilient, adaptable, and proactive.

Continuous improvement mindset with strong problem-solving skills.

Why Join Staytite?

This is a unique opportunity to join a growing business where you'll have the autonomy to shape customer support performance, develop people, and build lasting customer relationships.

You'll be part of a company that values expertise, teamwork, continuous improvement and long-term success.

Benefits

Competitive Salary

Performance Bonus Scheme

5% Employee / 5% Employer Pension Contributions

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Apply Now

If you're an ambitious customer service leader who enjoys developing people, improving performance and building strong customer relationships, we'd love to hear from you.

Join Staytite Group and help us deliver exceptional service while driving sustainable growth for our customers and our business.

Quick apply

Refine Your Search

service leader jobs in kirkby in ashfield, ntt

Customer Support Team Leader & Account Manager

Lead Generation Executive

General Manager

European Logistics Coordinator

Substance Misuse Practitioner

Care assistant - Sutton in Ashfield - School Hours

Service Support - EHS Coordinator

Duty Operations Manager

Operational Lead – MP Connect

Vehicle and Asset Auditor

Dispatch Team Leader

Customer Service Team Leader

Senior Operational Leader - Ilkeston

Raw Materials Planner

Business Development Manager

Deputy Care Manager

Technical Support & Planning Coordinator

Head of Resourcing and Reward based at Derby

Education Recruitment Consultant

Material Processor/ Machine Driver

I want to receive the latest job alerts for service leader in kirkby in ashfield, ntt

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