Food manager Work, Jobs in Knightsbridge, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Assistant Food & Beverage Manager
Millennium Hotel and Resorts UK —London
- £40,585 - £40,685 a year
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Restaurant Manager
Barrafina —London
- Up to £53,102 a year
- Bar
- Spanish
- Restaurant management
- Annual leave
11d
Assistant Manager
Five Guys UK —Chelsea
- From £37,670 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Bench General Manager
Five Guys UK —London
- From £44,670 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Operations Support Manager
Accent Catering Services Ltd —London
- £39,000 a year
- Full-time
- Cooking
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
TRG Concessions - The Curator Heathrow Airport T3 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Assistant Bakery Manager - Chelsea
Heidi Bakery —London
- From £33,000 a year
- Full-time
- Hospitality
- Hospital
- Supervising experience
- Store discount
- Employee discount
Quick apply
1d
Deputy General Manager
Pizza Express —Paddington
- £36,000 a year
- Full-time
- Customer service
- Leadership
- Employee discount
- Referral programme
Quick apply
Store Manager
Yuum —London
- £36,000 - £40,000 a year
- Weekend availability
- Hospitality
- Customer service
- In-person
- Annual leave
- Employee discount
Quick apply
Floor Manager
Friends Of Ours —London
- £16 an hour
- Full-time
- Hospitality
- Organisational skills
- In-person
- Employee discount
Quick apply
11d
Assistant General Manager
Big easy restaurants —Poplar
- £60,000 a year
- Full-time
- Hospitality
- Employee discount
Quick apply
11d
General Manager
TRG Concessions - Jones The Grocer Waterloo —London
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Food Safety Manager
Seven Seeded Limited —Watford
- Up to £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
10d
Restaurant Manager
Bee Hospitality —London
- Up to £55,000 a year
- Full-time
- Hospitality
- Sales
- Supervising experience
Quick apply
Head Barista/Manager
Filo Coffee —South Kensington
- £14 - £16 an hour
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
7d
General Manager
Emerald Hospitality Group —London
- Up to £60,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
3d
Bakery Area Manager
The After School Cookie Club —London
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Bakery
- Quick service & fast food restaurant
- Profit sharing
- Employee discount
Quick apply
3d
Food & Beverage Operations Manager
Bon Accueil Hospitality Group —London
- £4,500 - £6,250 a month
- Full-time
- Hospitality
- Customer service
- Cooking
- Health & wellbeing programme
- Employee discount
Quick apply
4h
Food and Beverage Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Bar
- Hotel
- Hotel experience
- Annual leave
- Employee discount
Quick apply

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

food manager jobs in knightsbridge, gtl

Head Of Customer Experience

Assistant Food & Beverage Manager

Restaurant Manager

Assistant Manager

Bench General Manager

Operations Support Manager

Assistant Manager

Assistant Bakery Manager - Chelsea

Deputy General Manager

Store Manager

Floor Manager

Assistant General Manager

General Manager

Food Safety Manager

Restaurant Manager

Head Barista/Manager

General Manager

Bakery Area Manager

Food & Beverage Operations Manager

Food and Beverage Manager

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