Guest service manager Work, Jobs in Lancaster, Eng (with Salaries)

Guest Service Manager
Holiday Inn Lancaster —Lancaster
- £13.33 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Free parking
- Employee discount
Quick apply
4d
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Windermere
- £32,282 a year
- Weekend availability
- Sales
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
11d
Food and Beverage - Complex Manager - Q02
Parkdean Resorts —Windermere
- £51,605 a year
- Weekend availability
- Leadership
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
11d
General Manager, Bowland Beer Hall
James' Places —Clitheroe
- Up to £45,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
Deputy General Manager (Full Time)
The Horns Inn at Churchtown —Preston
- £35,980 - £37,010 a year
- Weekend availability
- Hospitality
- Management
- Hotel
- Employee discount
Quick apply
Holiday Park General Manager
Annesley Gandon —Lancaster
- £40,000 - £45,000 a year
- Full-time
- Negotiation
Quick apply
Guest Service Manager
Langdale Chase —Windermere
- Full-time
- Hotel
- Computer skills
- Guest services
- Annual leave
- Employee assistance programme
Quick apply
9d
Owners - Owner Experience Assistant - OI1
Parkdean Resorts —Windermere
- £26,436.80 a year
- Weekend availability
- Hospitality
- Administrative experience
- Organisational skills
- Store discount
- Employee assistance programme
Quick apply
Wedding & Events Manager
Storrs Hall Hotel —Windermere
- £31,000 - £38,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Free parking
- Employee assistance programme
Quick apply
3d
General Manager
The Foundry Blackburn —Blackburn
- From £41,178 a year
- Full-time
- Hospitality
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
14d
Assistant Manager
The Royal, Heysham —Morecambe
- Full-time
- Bar
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3d
Site Accountability Improvement Officer Barrow (STARS)
Securitas UK —Barrow-In-Furness
- £14.80 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Employee discount
Quick apply
General Manager
Rose & Crown —Ulverston
- Up to £42,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
2d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Training Manager
Haute Dolci —Preston
- £32,000 - £35,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Free parking
- Store discount
Quick apply
3d
Table Gaming Manager
The Rank Group —Blackpool
- Weekend availability
- Management
- Analysis skills
- Leadership
Quick apply
Assistant General Manager
The Rum Fox —Clitheroe
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
2d
Hotel Manager
Giri Hotels group ltd —Blackpool
- £32,000 - £34,000 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
7d
Bar Manager
Langdale Chase —Windermere
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Restaurant Manager
3 Millstones Inn —Clitheroe
- £16.50 an hour
- Full-time
- Hospitality
- Sales
- Hotel
Quick apply
2d

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Guest Service Manager

Holiday Inn Lancaster -
Lancaster

Quick apply

Job details

Full-time
£13.33 an hour
4 days ago

Benefits

Free parking
Employee discount

Qualifications

Guest services
Leadership
Communication skills

Full job description

Job Ref: KGH11912

Branch: Holiday Inn Lancaster

Location: Holiday Inn Lancaster , Lancaster

Salary/Benefits: £13.33 per hour plus benefits and monthly service charge

Contract type: Permanent

Hours: Full Time

Shift pattern: Variable includes evenings, weekends and holidays

Hours per week: 40

Posted date: 26/06/2026

Closing date: 24/07/2026

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, FB or Meetings Events, your leadership will shape the whole Guest Service function, and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role.

This role reports directly to the Hotel Manager.

What you’ll do

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food Beverage, and Meetings Events.
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
Ensure compliance with safety, security, and operational standards across the hotel.
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [email protected].

What we’re looking for

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, FB Manager/Supervisor, ME Manager/Supervisor, or Duty Manager).
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Whats in it for you

Our rewards package includes:

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

A modern Lancaster hotel just off the M6 motorway, with free parking, free WiFi and an indoor pool. Whether you are looking for a place to meet up with friends or work colleagues, the Open Lobby at Holiday Inn Lancaster hotel has all that you need! Open all day, the bar is perfect for informal meetings or for catching up with friends. Sky Sports is shown on the widescreen TV so you can watch live events or catch up on the day’s action. At the Holiday Inn Lancaster, you can also host meetings for up to 100 people in seven flexible conference rooms with AV equipment and free WiFi.

Quick apply

Refine Your Search

guest service manager jobs in lancaster, eng

Guest Service Manager

Holiday Sales - Owner and Guest Experience Manager - HS1

Food and Beverage - Complex Manager - Q02

General Manager, Bowland Beer Hall

Deputy General Manager (Full Time)

Holiday Park General Manager

Guest Service Manager

Owners - Owner Experience Assistant - OI1

Wedding & Events Manager

General Manager

Assistant Manager

Site Accountability Improvement Officer Barrow (STARS)

General Manager

General Manager

Training Manager

Table Gaming Manager

Assistant General Manager

Hotel Manager

Bar Manager

Restaurant Manager

I want to receive the latest job alerts for guest service manager in lancaster, eng

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