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Technical Service Specialist.

Medtronic -
Watford

Apply Now

Job details

Full-time
£37,600 - £56,400 a year
3 days ago

Qualifications

Technical troubleshooting
Technical support
Customer relationship management
Customer loyalty building
Relationship management
Customer support
Customer interaction

Full job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products, primarily robotic surgery.
This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers primarily in London and the surrounding area, with occasional need to support wider across UK and Ireland. You will need to be flexible and able to travel at short notice for the majority of the time for this position.

Responsibilities may include the following and other duties may be assigned:

Proactively engage customers within your territory
Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals
Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty.
Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers
Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro-Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers is an important aspect of the role
Comply with operational guidelines and QA procedures

Required Knowledge and Experience:

Degree, Higher National Certificates (HNCs) or equivalent in electronic/ electro-mechanical engineering
Service experience within the medical equipment or healthcare industry, and experience supporting high capital equipment, especially robotics of benefit
Strong problem-solving skills, demonstrable initiative and ability to contributes to process improvement
Customer focused attitude, dedicated to building long term relationships and exceeding expectations
Commercial astuteness and ability to recognize and lead revenue growth opportunities
Ability to troubleshoot problems and technically diagnose medical equipment

Experience of working in a hospital environment and using maintenance tracking software for documentation purposes would be an advantage as would prior experience of training others, including operational training of devices.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected] . ‌

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 37,600.00 GBP - 56,400.00 GBP |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Apply Now

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