technical product manager Work, Jobs in leeds, eng (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Technical Product Manager - People Hub
Civica —Leeds
- Full-time
- Hybrid work
- System design
- Analysis skills
- Annual leave
- Referral programme
Quick apply
Product Manager
System C —Leeds
- Full-time
- Mentoring
Group Technical Systems Manager
Greencore Group —Leeds
- Full-time
- Presentation skills
- Continuous improvement
- No degree
- Employee discount
- Life insurance
Technical Manager - Batley
Fox's Burton's Companies —Leeds
- Bakery
Product Manager
Aire Valley Consultancy Limited —Leeds
- £38,000 - £40,000 a year
- Full-time
- Data analysis skills
- Microsoft Office
- Analysis skills
- Free parking
- Sick pay
Quick apply
3d
Senior Project Manager
Sulzer —Leeds
- Full-time
- PMP
- Project management
- Communication skills
- Free parking
- Annual leave
12d
Associate Product Manager
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Product management
- Travel
- Organisational skills
Quick apply
12d
Technical Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Delivery Manager
NHS England —Leeds
- £57,528 - £64,750 a year
- Full-time
- Agile
12d
Contract Product Manager (ServiceNow)
AND Digital —Leeds
- Hybrid work
Quick apply
13d
Product Manager - Payments
Bank of England —Leeds
- £65,440 - £73,620 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Annual leave
Project Manager
System C —Leeds
- Full-time
- Project management
- Travel
- Communication skills
16h
Site Technical Trainer
Ball Corporation —Wakefield
- £33,975 - £56,625 a year
- Mentoring
- Communication skills
Quick apply
14d
Lead Product Manager
EXL Service —Leeds
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Employee stock purchase plan
Continuous Improvement Manager
Mars —Batley
- Full-time
- No degree
2d
Solar PV Installations Manager / Technical Person
Tate Solar Ltd —Otley
- From £50,000 a year
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Supervising experience
- Free parking
Quick apply
1d
Operations Manager
Sedgwick —Leeds
- Full-time
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Product Manager – Internal Products
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Product management
- Travel
- APIs
Quick apply
8d
Engineer Engagement Manager
Zuno Tech Group —Leeds
- Full-time
- Communication skills
- Annual leave
1h

I want to receive the latest job alerts for technical product manager in leeds, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical product manager jobs in leeds, eng

Technical Specialist Remote Support

Technical Product Manager - People Hub

Product Manager

Group Technical Systems Manager

Technical Manager - Batley

Product Manager

Senior Project Manager

Associate Product Manager

Technical Customer Support Manager

Delivery Manager

Contract Product Manager (ServiceNow)

Product Manager - Payments

Project Manager

Site Technical Trainer

Lead Product Manager

Continuous Improvement Manager

Solar PV Installations Manager / Technical Person

Operations Manager

Product Manager – Internal Products

Engineer Engagement Manager

I want to receive the latest job alerts for technical product manager in leeds, eng

Related Searches

Explore jobs in more locations

Technical Specialist Remote Support

Jobseeker tools

Employer Tools

Browse

Stay Connected