Software customer service manager Work, Jobs in Lisvane, Crf (with Salaries)

Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
Configuration Manager (Service Asset & Configuration Management - SACM)
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Senior Bookkeeper
Coldtech Services —Newport
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
2h
Digital Product Manager
Lilabali Digital Commerce and Lifestyle Services —Newport
- £4,500 - £5,400 a month
- Full-time
- Data analysis skills
- Analysis skills
- Product management
- Free parking
- Sick pay
Quick apply
9d
Purchase Ledger Administrator
PHSGroup —Caerphilly
- No weekends
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
Portfolio Manager
BAE Systems —Glascoed
- £57,824 a year
- Communication skills
Assistant Commercial Manager - secondment/FTC to cover maternity leave until 21st January 2028
Network Rail —Cardiff
- £31,000 - £35,000 a year
- Full-time
- Computer literacy
- Contracts
- Computer skills
11d
Purchase Ledger Administrator
PHS Group —Caerphilly
- Full-time
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
Sales and Retail Manager
Family Vision —Tredegar
- £32,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Bereavement leave
Quick apply
11d
Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
Finance Assistant
Right at Home (Cardiff & Newport) —Cardiff
- £25,000 a year
- Part-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
Quick apply
6d
Finance Administration Officer
FareShare Cymru —Cardiff
- From £10,491 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
12d
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Export Customer Service Representative
Univar Solutions UK Ltd —Caerphilly
- CRM software
Field Service Technician / Engineer - Cardiff
nGeneration —Cardiff
- £28,678 a year
- Weekend availability
- Travel
- POS
- Communication skills
- Annual leave
Quick apply
Business / Commercial Administrator (Senior)
Falcon Construction —Cardiff
- From £21,000 a year
- Full-time
- Computer literacy
- Writing skills
- Microsoft Office
- Free parking
Quick apply
Project Manager
Mitel —Caldicot
- Full-time
- Microsoft Word
- PMP
- Computer networking
Senior Data Engineer and Data Manager
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- No experience needed
- Analysis skills
- Presentation skills
- Annual leave
- Language training provided
11d
Product Manager - Atamis
Banyan Software —Cardiff
- Writing skills
- Product management
- Software development
Quick apply
Customer Care Advisor - 9 Month FTC
Ogi —Cardiff
- £26,227.50 a year
- Hybrid work
- Bilingual
- CRM software
- Analysis skills
Quick apply

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software customer service manager jobs near lisvane, crf

Digital Customer Service Advisor

Unify Brand Partnerships
Cwmbran

Quick apply

Job details

Permanent | Full-time
£26,500 a year

Benefits

Annual leave
Company events
Employee discount

Qualifications

Live chat
Microsoft Excel
Returns processing
Client engagement
Computer literacy
Microsoft Office Suite
E-commerce
Customer loyalty building
Relationship management
Customer interaction
Communication skills

Full job description

Our Company

Unify Brand Partnerships is a leading sports, outdoor and lifestyle agency, representing an impressive portfolio of globally recognised brands across the UK. Our portfolio includes Cotopaxi, Xero Shoes, Feetures, Reef, Teva and many more, with exciting plans for continued growth and expansion.

At Unify Brand Partnerships, we are passionate about the brands we represent and the experiences we create. We are looking for individuals who share our enthusiasm, take pride in their work and are committed to delivering exceptional results.

About Us

We're a growing ecommerce team supporting a portfolio of lifestyle brands sold both direct-to-consumer and through Amazon. As we scale, we're looking for a Customer Service Executive to be the friendly, reliable voice our customers hear when they need help - whether that's tracking down a missing parcel, getting the right size, or resolving a product issue.

Reporting directly to the Ecommerce Merchandising Manager, you’ll be the first point of contact for customers shopping with us online and via Amazon. This is a hands-on, front-facing role where no two days are quite the same - one minute you're helping someone find the right fit, the next you're chasing a courier or processing a warranty claim. You'll play a genuinely important part in how our customers experience our brands.

Responsibilities

Act as the first point of contact responding to customer queries via our helpdesk (Gorgias), covering email, chat, and social channels delivering an exceptional first impression of all brands by responding promptly and effectively to customer and prospective customer enquiries.
Provide accurate product, pricing, stock availability and delivery information, helping customers throughout their purchasing journey via Shopify and Amazon.
Advising customers on sizing and fit to reduce returns and improve satisfaction
Managing returns and exchanges through Loop, keeping the process smooth and hassle-free.
Manage warranty claims from first enquiry through to resolution, ensuring customers are kept informed throughout the process.
Consistently delivering a warm, helpful, solutions-focused experience that keeps customers coming back
Resolve customer queries efficiently and proactively, escalating issues where appropriate to ensure a prompt resolution. Building and maintaining strong relationships with customers, fostering trust, satisfaction and brand loyalty.
Track and monitor customer interactions, identifying trends and opportunities to continually improve customer communications, guides and FAQs to support self-service.
Develop and maintain a working knowledge of all internal systems and processes, including Shopify, Orderwise, Gorgias, Loop and Microsoft Office applications, particularly Excel.
Manage customer engagement across product review platforms, including Yotpo and Trustpilot (full training provided), ensuring all feedback is acknowledged and responded to in a timely, professional and positive manner.
Provide community management support across social media platforms, responding to customer comments and enquiries in line with brand guidelines.
Prepare and distribute regular customer service reports and insights to the Head of D2C, highlighting key metrics, trends and areas for improvement.

What We're Looking For

Previous experience in a customer service, retail, or hospitality role is helpful but not essential - we'll train the right person
A genuine people person: patient, empathetic, and calm under pressure
Strong written communication skills - clear, friendly, and professional
Good attention to detail and comfortable juggling multiple queries at once
Confident using computers and happy to learn new software/systems (Gorgias, Loop, Shopify, Amazon Seller Central, Yotpo, Trustpilot - full training provided)
A proactive, can-do attitude and a genuine interest in ecommerce
Able to work full-time, on-site at our Cwmbran office

What You'll Get

Full training on all systems and processes - no prior ecommerce experience required
The chance to work across a portfolio of well-known lifestyle brands
A supportive, close-knit ecommerce team
Real opportunity for progression as the team and business grows
24 days annual leave plus bank holidays
Generous discount on portfolio of brands
Company events, raffle prizes and incentives

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

software customer service manager jobs in lisvane, crf

Digital Customer Service Advisor

Configuration Manager (Service Asset & Configuration Management - SACM)

Senior Bookkeeper

Digital Product Manager

Purchase Ledger Administrator

Portfolio Manager

Assistant Commercial Manager - secondment/FTC to cover maternity leave until 21st January 2028

Purchase Ledger Administrator

Sales and Retail Manager

Complaints Officer

Finance Assistant

Finance Administration Officer

1st Line Engineer

Export Customer Service Representative

Field Service Technician / Engineer - Cardiff

Business / Commercial Administrator (Senior)

Project Manager

Senior Data Engineer and Data Manager

Product Manager - Atamis

Customer Care Advisor - 9 Month FTC

I want to receive the latest job alerts for software customer service manager in lisvane, crf

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