Client services specialist Work, Jobs in Little Bentley, Ess (with Salaries)

Client Services Manager
SOOM UK —Frating
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Recruiting
- In-person
- Free parking
Quick apply
12d
Facilities Officer
The Next Chapter (East of England) —Colchester
- From £26,821 a year
- Maintenance
- Microsoft Office
- Electrical experience
- Health & wellbeing programme
- Bereavement leave
Quick apply
Independent Domestic Violence Advisor (IDVA)
The Next Chapter (East of England) —Colchester
- From £26,821 a year
- Full-time
- Hybrid work
- Free parking
- Health & wellbeing programme
Quick apply
Community Outreach Domestic Abuse Practitioner
The Next Chapter (East of England) —Colchester
- £26,821 - £30,011 a year
- Full-time
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Outsourcing Coordinator
TMJ Interiors —Bildeston
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Health & wellbeing programme
- Life insurance
Quick apply
6d
Family Domestic Abuse Practitioner/YPVA
The Next Chapter (East of England) —Colchester
- From £26,821 a year
- Full-time
- Experience working with children
- Bachelor's degree
- In-person
- Flexitime
- Work from home
Quick apply
Medical Records Assistant
Holmes and Hills LLP —Colchester
- Microsoft Outlook
- Analysis skills
- Data entry
- Employee assistance programme
- Life insurance
1d
Reinstatement Supervisor
SCAPE (Sanper Civils And Pipeline Engineering LTD) —Colchester
- £200 - £220 a day
- Full-time
- Civil engineering
- Management
- Supervising experience
Quick apply
Customs Process Administrator
Customs Support Group —Langford
- Full-time
- Communication skills
Business Support Administrator - Coggeshall
Holmes and Hills LLP —Coggeshall
- Full-time
- Typing
- Communication skills
- Annual leave
- Employee assistance programme
6d
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Accounts Assistant
Larking Gowen —Colchester
- From £25,000 a year
- Full-time
- Annual leave
- Employee assistance programme
7d
Legal Assistant – Shared Ownership
Holmes and Hills LLP —Colchester
- Writing skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Apprentice Estate Agent
Bychoice Estate Agents —Sudbury
- From £16,016 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
14d
Parking Support Officer
First Bus —Ipswich
- £15 an hour
- Computer literacy
- Conflict management
- Computer skills
- Employee assistance programme
Multinational Client Management Associate Global Specialist
WTW —Ipswich
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
23h
Customer Solutions Advisor
Rhenus SE & Co. KG —Maldon
- Full-time
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Client Executive
Specialist Risk Group —Witham
- Full-time
- Business development
- Organisational skills
- Communication skills
- Life insurance
- Sick pay
9d
Customer Service Advisor
First Bus —Ipswich
- £27,000 a year
- Computer literacy
- Data entry
- Employee assistance programme
Notice of Cancellation Specialist
AXA —Ipswich
- Organisational skills
- Communication skills
- Analytics
6d

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client services specialist jobs near little bentley, ess

Client Services Manager

SOOM UK
Frating

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
12 days ago

Benefits

Free parking
Casual dress
Company pension
Company events

Qualifications

CRM software
Email marketing
Report generation
Stakeholder collaboration
Digital analytics tools
Client engagement
Stakeholder liaison
Google Tag Manager
Performance reporting in digital marketing
Process improvement
Pay-per-click advertising platforms
Digital marketing
Customer renewal management
Recruiting
Relationship management
Management reporting
Multi-channel digital marketing campaigns
Account management
Communication skills

Full job description

About SOOM®

SOOM is an integrated marketing agency that specialises in franchise recruitment. We help franchisors across the UK and internationally find the right franchise candidates, qualify them properly, and get them in front of the franchisor ready to talk.

We do that through a range of marketing practices including PPC, SEO, email, business listing sites and web development, tied together with automation and AI so that every channel feeds the next rather than working in isolation.

We work with brands including Ben & Jerry's, Shell, Petpals, Concept Claims and Jackson Fire & Security. We are upfront, honest and direct with clients. If something is not working, we say so and we fix it.

We are a small, senior team. That means whoever takes this role will own real client relationships from day one, not sit three layers down from them.

The role

You are the person our clients speak to. You own the relationship, the communication and the confidence a franchisor has in what we are doing for them.

Franchise recruitment is not a volume game. Our clients do not want 500 enquiries where 90% go no where, they want the right candidates, qualified, sitting in a meeting. That means your job is not simply to report numbers. It is to understand what those numbers mean for the client's growth plan, explain it clearly, and work with our specialists to improve it.

You sit between the client and our delivery team, translating in both directions.

What you will be doing

Client relationships

Own a portfolio of franchisor accounts as their main day to day contact
Build genuine, trusted relationships with senior stakeholders, often franchise directors and business owners
Run regular calls and reviews, keeping clients informed before they have to ask
Handle difficult conversations honestly and early, including when performance is below expectation

Campaign oversight and delivery

Oversee campaign progress across PPC, SEO, email, listings and web, making sure work is on brief, on time and on budget
Brief our internal specialists clearly and chase delivery so nothing stalls
Work with our franchise broker on candidate quality, feeding what the franchisor is actually seeing back into targeting and messaging
Spot problems and opportunities early rather than reporting on them after the fact

Reporting and insight

Build and present clear, accurate reports on campaign performance, lead volume, lead quality, cost per qualified candidate and meetings booked
Interpret the data, not just present it. Explain what changed, why, and what we are doing about it
Prepare and lead monthly and quarterly review meetings

Managing expectations and scope

Set realistic expectations at the start and hold the line on them
Manage scope, flagging when requests fall outside the agreed retainer and handling that conversation commercially
Keep the client's commercial picture in view, including budgets, renewals and invoicing queries alongside our Accounts and Admin function

Onboarding and account growth

Onboard new clients, gathering everything needed to launch quickly and cleanly
Identify opportunities to grow accounts where additional services would genuinely deliver for the client
Contribute to retention and renewal of your portfolio

Process and internal

Keep the CRM, account notes and documentation accurate and current
Contribute to improving how we run accounts, we are actively building better internal process and want input, not passengers

Who we are looking for

Essential

Experience managing client relationships in a marketing agency, or a comparable client facing role where you owned the relationship
Confident presenting performance data and holding your own with senior stakeholders
Working knowledge of digital marketing channels, enough to discuss PPC, SEO and email credibly and challenge a specialist sensibly. You do not need to be able to run the campaigns yourself
Strong written and verbal communication, clear and concise, no waffle
Genuinely organised, able to run multiple accounts and deadlines without dropping things
Comfortable with honest conversations, including delivering bad news
Commercially aware, understands that a happy client and a profitable account are not the same thing

Desirable

Experience in franchising, franchise recruitment or lead generation
Experience with lead quality metrics rather than pure traffic and impressions
Familiarity with CRM and marketing automation tools such as Mailchimp, Google ads, GA4, Meta Ads, GTM, ChatGPT and Claude.
Experience with reporting tools such as Looker Studio, GA4 or similar

What you get

£30,000 - £35,000 DOE + Bonus
Quarterly retention bonus
28 days holiday + Birthday off
Company Pension
Team socials
Training and personal development programs
Fun, collaborative environment
Direct access to the leadership team and real influence over how the business runs
Work with recognised national and international brands from a small team where your contribution is visible

How to apply

Send your CV and a short covering note to [email protected], telling us about a client relationship you turned around or grew, and what you did to make that happen.

SOOM is an equal opportunities employer. We welcome applications from all backgrounds and will make reasonable adjustments to our recruitment process on request.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking

Application question(s):

Are you ok with working in person 5 days a week?

Experience:

Account management: 3 years (required)
Digital marketing: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

client services specialist jobs in little bentley, ess

Client Services Manager

Facilities Officer

Independent Domestic Violence Advisor (IDVA)

Community Outreach Domestic Abuse Practitioner

Outsourcing Coordinator

Family Domestic Abuse Practitioner/YPVA

Medical Records Assistant

Reinstatement Supervisor

Customs Process Administrator

Business Support Administrator - Coggeshall

Customer and Operational Services Coordinator

Accounts Assistant

Legal Assistant – Shared Ownership

Apprentice Estate Agent

Parking Support Officer

Multinational Client Management Associate Global Specialist

Customer Solutions Advisor

Client Executive

Customer Service Advisor

Notice of Cancellation Specialist

I want to receive the latest job alerts for client services specialist in little bentley, ess

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