customer experience manager Work, Jobs in liverpool, eng (with Salaries)

Client Manager - Events
Showforce —Liverpool
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Operations Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
6d
Station Duty Manager
Merseyrail —Liverpool
- £44,858 a year
- Full-time
- Travel
- AI
- Leadership
- Employee discount
Quick apply
1d
Team Leader
Card Factory —Liverpool
- £13 an hour
- Leadership
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Section Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Sales
- Employee discount
Quick apply
Deputy Manager
Home Bargains —Birkenhead
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
General Manager - Liverpool Area
Pret A Manger —Liverpool
- From £36,400 a year
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee discount
Store Manager Designate
Vision Express —Liverpool
- Microsoft Excel
- Leadership
- School
- Annual leave
- Employee assistance programme
Deputy Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Operations Manager
EMR Group —Liverpool
- Full-time
- Project management
- IT
- Annual leave
Quick apply
18h
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
12h
Assistant General Manager
Nandos —Liverpool
- Up to £36,000 a year
- Full-time
- Hospitality
- Management
- Restaurant
- Employee discount
- Referral programme
Office Manager
Mahood Marquees —St Helens
- £25,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Flexitime
Quick apply
2d
Customer Service Representative
William Hill —Liverpool
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
15h
Visual Supervisor
New Look —Liverpool
- Full-time
- Microsoft Word
- Communication skills
Deputy Store Manager
Lidl —Liverpool
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
6d
Operations Manager - Aintree Racecourse - The Jockey Club Experience
Levy —Liverpool
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Food service
- Annual leave
- Employee assistance programme
12d
Lefties Liverpool - General Manager
INDITEX —Liverpool
- Full-time
- Leadership
- Employee discount
Quick apply

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Client Manager - Events

Showforce -
Liverpool

Quick apply

Job details

Full-time
£25,000 - £28,000 a year

Benefits

Company events

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Office
Communication skills

Full job description

We’re looking for a Client Manager to join our busy team. You’ll be an excellent communicator, passionate about delivering high standards of customer service and have a real drive to succeed.

Ideally the candidate would have experience working within the Events industry and have an understanding of delivering projects from a staffing supplier perspective

Role:

As a Client Manager, you will be responsible for maintaining and growing client relationships, ensuring the successful delivery of services, and acting as the main point of contact between clients and internal teams. You’ll support the Operations team with the preparation of quotes and management of project schedules.

Reports to:

o Head of UK Operations

Requirements

Responsibilities:

Manage existing client accounts and build long-term, trusted partnerships
Understand client goals and proactively identify opportunities
Manage a large volume of email and phone enquiries daily
Ensure contracts are issued accurately
Maintain contact to ensure repeat business and identify upsell opportunities
Carry out regular site visits to understand your client’s requirements
Arrange and attend meetings to generate new business and manage relationships
Ensure that customers receive the best possible service at all times
Ensure complaints are handled in line with company procedures
Ensuring accreditation for events is complete
Prepare accurate quotes and schedules utilising our bespoke CRM system and excel
Ensure all project information is communicated to all team members
Update client records ensuring current information is available at all times
Demonstrate a strong understanding of the clients’ needs and manage them through to delivery
Obtain client feedback after each event and report to senior management
Attend relevant trade exhibitions, networking events and training
Work closely with the Head of Operations UK to ensure that the links between the Account Management and Scheduling teams are strong, ensuring both client and staff needs are met

Key skills:

Excellent communication skills
Highly organised and able to multi-task
Happy to travel around the UK and worldwide
Ability to adapt quickly to changes
Ability to work flexible hours
Excellent knowledge of MS Office including Word and Excel
Great team player
Ability to identify problems in process and resolve them in a timely manner
Ability to work under pressure

Experience:

Event industry experience is advantageous but not essential

Quick apply

Refine Your Search

customer experience manager jobs in liverpool, eng

Client Manager - Events

Operations Manager - Lefties Liverpool NEW OPENING

Customer Operations Manager

Station Duty Manager

Team Leader

Customer Experience Manager

Section Manager - Lefties Liverpool NEW OPENING

Deputy Manager

General Manager - Liverpool Area

Store Manager Designate

Deputy Manager - Lefties Liverpool NEW OPENING

Operations Manager

Guest Experience Manager

Assistant General Manager

Office Manager

Customer Service Representative

Visual Supervisor

Deputy Store Manager

Operations Manager - Aintree Racecourse - The Jockey Club Experience

Lefties Liverpool - General Manager

I want to receive the latest job alerts for customer experience manager in liverpool, eng

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